As Xybix’s West Coast Territory Manager, I’m very fortunate to be able to visit various comm centers when I’m traveling on business. The opportunity to drop by these centers, meet new people and learn about their needs is something I can personally relate to — I also work as a communications supervisor for a police department.

Many times, when I’m speaking with a dispatch manager, we not only talk about the center’s need for reliable workstations, but also its computer-aided dispatch (CAD) and phone systems. I’m always interested to hear what works for them. But the one thing I notice time and again is that many dispatchers still use multiple computer mice at their workstations. When I see this, I don’t hesitate to ask, "Do you utilize a KVM switch in your dispatch center?" Believe it or not, some agencies have never even heard of them!

With that in mind, let me explain what a KVM switch is and how it can help organize your workstations while enhancing the performance of the dispatchers in your center.

When public safety agencies upgrade their communication centers, they often need (or want) to replace their existing console furniture, as well. Because of state, federal and local laws, many comm center managers put out a Request for Proposal (RFP) or an Invitation for Bid (IFB) to get the process started. But, that isn’t always necessary. If local laws allow, there are several purchasing contracts that you may be able to use instead. 

Purchasing from a contract, or piggy-backing is often easier than creating an RFP or going out to BID, it also creates a WIN-WIN situation for the purchasing agency. The two contracts described below help create this WIN-WIN scenario by allowing state and government agencies to purchase directly from a pre-approved, reputable supplier without having to go out to bid.  

Here are two common contracts, and the benefits of using them over an RFP or IFB.

Staying healthy in the stressful world of EMS communications can be a daunting task. It sometimes seems that every facet of being a 911 dispatcher is designed to keep you comfortably stationary and working at a high efficiency. Coincidentally, the many improvements in ergonomics and layout design have unwittingly contributed to the lack of movement among emergency dispatchers, which has been identified as a leading cause of fitness deterioration. At the same time, being physically fit and well hydrated can positively contribute to our ability to perform in these environments for long hours at a time. When it comes to the health in the 911 dispatch industry, it seems we just can’t win.

Re-designing your current 911 dispatch center or designing a new comm center can be challenging. On top of the aesthetic and ergonomic planning — what we like to call the fun stuff — you’re also going to need to take Americans with Disabilities Act (ADA) requirements and building codes into account. These can seem complicated at first, but don’t get discouraged! We recommend hiring a professional designer who can help you along the way. Professional designers know all about ADA requirements, clearances and other building codes you need to plan for so you don’t end up with costly changes or a lawsuit down the road.

All of us have days where you can hardly find time to think, let alone squeeze in a workout. The phones won’t stop ringing, deadlines are looming, and somehow you choose today to leave your lunch on your kitchen counter. When days like these happen, you tend to forget all about the treadmill or the bicycle desks that your company has been nice enough to purchase. Heck, sometimes you even forget to stand up!

Xybix Designer, Rebecca Cassidy and I happen to be grouped together in an office panel system, and we have decided not to let those hectic days/weeks get the best of us. So once an hour throughout each workday, we get up and do something active for about 30 seconds. When you’re logging a 9-hour workday, these small moments add up to about 4 minutes and 30 seconds of overall activity. Not bad!

In May of 2013, Byron Sieber, Director, had eight Xybix consoles installed in the Red River Regional Dispatch Center in Fargo, ND. Recently, Byron purchased a treadmill and bike from Xybix to incorporate into their Dispatch Center. We asked Byron to give us honest feedback about his experience with the treadmills and bikes. Here is what Byron had to say:

Dustmites. Influenza. Common cold. Montezuma’s Revenge (OK, maybe that one’s a little dramatic). If you’ve ever been inside a dispatch center or spoken with dispatchers, you know one of their biggest complaints is that they work in a "petri dish". And in some ways, they do. The reality is that anywhere you find groups of humans working, eating and sneezing, you’ll find extra supplies of germs, viruses and more.

So how can Comm Center Managers combat the swarm of bacteria that constantly invade office environments? Believe it or not, outfitting your dispatch center with certain workstation materials can play an essential role in keeping these pesky goobers at bay.

In the 24/7 work environment of 911 dispatchers and emergency operators, comfort is key — especially when it comes to your computer screen. Long hours spent staring at a monitor can wreak havoc on the eyes, causing eye strain and overall fatigue. But there are ways to optimize the placement and resolution of your computer monitor to create a more ergonomically pleasing picture. Here are two steps to get started:

How does one write a clear, effective RFP (request for proposal) for new dispatch furniture? This is a daunting task for many comm center managers — and one they usually only need to tackle once or twice during their careers. How do you know what to say? How can you be fair to the vendors, while getting what you really want? How do you avoid low-price bidders? And most importantly, how do you keep it honest?

These are great questions, all of which I hear from time-to-time when talking to comm center supervisors and managers. Everyone wants to get it right, but it’s often unfamiliar territory with a lot at stake.

Never fear! We’ll walk you through the RFP process so you can get started on your search for a dispatch furniture company that best fits your needs.

Here’s what you need to know:

As the Director of Engineering at Xybix, Troy Parson has found that some of the most satisfying times in his life have been when he is volunteering or giving back to my community. "I’ve always been passionate about philanthropy, so when I was considering what to blog about, I decided to check in with the rest of the Xybix team to see how these incredible individuals volunteer their time. I was pleasantly surprised to find that many Xybix staffers are committed to making a difference in their communities!" Here are just a few of the many ways that our team gives back: