WARNING: Know These 3 Things Before You Touch That Sanitizing Wand

Posted by Ken Carson on Jul 7, 2020 8:31:49 AM

 

"I cannot stress enough that these specifically designed UVC light sources are not safe for humans or pets.”

Ultraviolet light (UVC) sanitizing wands are flooding the COVID-cleaning market, and I’m more than a little concerned. Touted as a means of cleaning COVID19 germs out of… everything (your workstation, office, skin), here's what's even more unsettling. Sellers of these "magic wands" are advertising relentlessly to mission-critical facilities, including dispatch and command and control centers.

Before you even touch a UVC sanitizing wand, read this.

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Topics: Employee Health, Cleaning & Sanitation, Customer Service & Troubleshooting

Wood vs. Steel-construction: 5 Common Claims

Posted by Ken Carson on Jun 15, 2020 8:16:50 AM


If you’re shopping for new consoles for your 24/7 operations area, you’ve likely heard a lot of mixed messages about wood vs. steel-construction workstations. Why so much conflicting information? Because the best console manufacturers, including Xybix, invest heavily in their manufacturing infrastructures for the products they know are high quality.

So how do you sort through the myriad claims out there and, most important, choose the right materials and products for your operations center or control room? Read on as we address five common, often misleading, claims about wood components in control room consoles—and uncover the truth.

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Topics: Design, Warranty, Features, Detailed Overview, Xybix vs. Competitors, Customer Service & Troubleshooting

How Do I Disinfect My Xybix Workstation?

Posted by Robin Bond on Mar 17, 2020 10:08:49 AM

Use the right cleaning products and techniques to protect your workstations and consoles from germs that cause COVID-19.

Our family at Xybix Systems, Inc. values the health and safety of our loyal customers. We are working diligently to answer accurately and thoroughly your many questions about COVID-19 as it relates to your Xybix products.

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Topics: Employee Health, Healthcare, Cleaning & Sanitation, Dispatch, Command Centers, Customer Service & Troubleshooting

It's About To Get Spooky: Adding Monitors to Your Existing Xybix Workstations

Posted by Kathleen Utley on Oct 25, 2019 10:02:05 AM

I don’t mean to scare you, but there is something you should consider when it comes to adding monitors to your Xybix workstations.

We get it, you’re growing, things are changing, we’ve planned for this and so have you. Congrats! Now is the time, and you’ve decided to get some additional monitors for your Xybix workstations.

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Topics: Accessories, Features, Pre-Planning, Brief Overview, Customer Service & Troubleshooting

911 PSAP Design: 4 Considerations For Your Next Remodel

Posted by Megan Yartz on May 21, 2019 3:50:44 PM

Dispatch Console Design - PSAP - 911 Comm Center
Whether you are looking at upgrading your dispatch consoles, remodeling your existing space, or building a new 911 Comm Center, it is a huge undertaking, and can be a lengthy process with lots of pressure to do it right!  What some folks don’t know is who can help you achieve this – a great design team. 

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Topics: Design, Pricing, Dispatch, Pre-Planning, Architecture, Customer Service & Troubleshooting

The Best Dispatch Console Furniture Resources of 2018 and Beyond

Posted by Kathleen Utley on Jan 15, 2019 11:36:47 AM

The Best Dispatch Console Furniture Resources of 2018 and BeyondThe Latest Trends & Buying Information

Preparing to buy dispatch console furniture can be an extremely daunting project. These resources can help  you with current industry trends and will help you with what you need to know before you buy.

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Topics: Warranty, Features, Pricing, Dispatch, Command Centers, Pre-Planning, Customer Service & Troubleshooting

Self-Troubleshooting for 4 Common Dispatch Console Problems

Posted by Amanda Schwartz on Aug 29, 2018 4:20:18 PM

randy marsh supermarket GIF by South Park Are you one of those people that ALWAYS does self-checkout at the grocery store? Maybe you would rather 'opt-in' for email, online chatting, text messaging or literally... you will take any other form of communication rather then a regular old face-to-face or person-to-person conversation? You are probably the type that sometimes, finds it just easier take care of the problem on your own. You're not alone, and that's "ok!" We get it!

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Topics: Customer Service & Troubleshooting

4 Questions to ask a Dispatch Console Furniture Vendor at APCO

Posted by Ellie Bittourna on Jul 25, 2018 4:20:31 PM

questions
APCO 2018 is right around the corner and you may or may not have started thinking about what you want to get out of the long week spent in Las Vegas - besides hitting up the casinos, eating delicious food, and enjoying the nightlife! The conference offers a stacked agenda, which ranges from wellness programs, professional development sessions, networking events, comm center tours and an exhibit hall full of vendors that offer services catered to the Public Safety industry.

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Topics: Warranty, Pricing, Dispatch, Pre-Planning, Customer Service & Troubleshooting

5 Tips on How to Keep your Dispatch Furniture Looking Like New

Posted by Maria Teruel on Feb 22, 2018 2:10:22 PM

Clean.gifYou know that feeling when you get a new car? At first, it’s all shiny and new. You take extra care with the buttons, and you do everything possible to avoid spills and stains. The experience of getting new dispatch furniture brings up all of the same feels! After some time, however, your furniture will naturally experience some wear and tear, and you’ll need to do a little spring cleaning.

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Topics: Employee Health, Cleaning & Sanitation, Brief Overview, Customer Service & Troubleshooting

Warranty & Customer Service: What to Consider Before Purchasing Dispatch Furniture

Posted by Ellie Bittourna on Oct 11, 2017 4:15:29 PM

Consideration.gifThere is quite a bit of consideration involved in finding the right dispatch furniture for your center or PSAP. Most buyers base their decisions on what will bring the most long-term wellness, what will bring the most monetary value, and what will look the best. Finding a company that will provide you with comfortable, beautiful, and durable dispatch furniture is key, and having the upfront process go smoothly is the icing on the cake. Other important things to think about are how you are covered after the purchase and how easy it is to find solutions to any issues that arise going forward.

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Topics: Warranty, Dispatch, Customer Service & Troubleshooting