First, as an owner of Xybix, let me say that I never want anything to go wrong on your Xybix workstation. I know that mission-critical jobs in dispatch, radiology, healthcare, security, transportation and utilities expect all their equipment to just work. That’s why we have numerous targeted quality checks throughout our manufacturing processes and offer the best warranty in the business.
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Topics: Brief Overview, Customer Service & Troubleshooting, Featuring a Video or Photo Gallery
We love to brag about our customer service at Xybix. We offer a dedicated customer service hotline, email assistance, and access to scads of videos and technical resources to keep your workstations in top shape. But like the old Maytag repairmen, our goal is for customer service to be the loneliest department at Xybix. That said, it’s the nature of manufactured products to (very) occasionally break down.
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Topics: Brief Overview, Xybix vs. Competitors, Customer Service & Troubleshooting
Remember way back in 2016 when the iPhone discontinued the headphone jack? “Wires are so over,” it seemed to pronounce to all of us busy untangling those white headphone wires. “Wireless is the future.”
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Topics: Healthcare, Brief Overview, Customer Service & Troubleshooting
As an expression of confidence in the quality of our products, Xybix is upgrading our warranty to provide the best and most transparent protection in the industry. We now offer lifetime coverage on our manufacturing plus 10 years on everything else, all backed by our premier service. As always, our goal is to ensure that your mission-critical dispatch, command & control and healthcare workstations are at the ready at all times.
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Topics: Features, Pricing, Brief Overview, Xybix vs. Competitors, Customer Service & Troubleshooting
"I cannot stress enough that these specifically designed UVC light sources are not safe for humans or pets.”
Ultraviolet light (UVC) sanitizing wands are flooding the COVID-cleaning market, and I’m more than a little concerned. Touted as a means of cleaning COVID19 germs out of… everything (your workstation, office, skin), here's what's even more unsettling. Sellers of these "magic wands" are advertising relentlessly to mission-critical facilities, including dispatch and command and control centers.
Before you even touch a UVC sanitizing wand, read this.
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Topics: Employee Health, Cleaning & Sanitation, Customer Service & Troubleshooting
If you’re shopping for new consoles for your 24/7 operations area, you’ve likely heard a lot of mixed messages about wood vs. steel-construction workstations. Why so much conflicting information? Because the best console manufacturers, including Xybix, invest heavily in their manufacturing infrastructures for the products they know are high quality.
So how do you sort through the myriad claims out there and, most important, choose the right materials and products for your operations center or control room? Read on as we address five common, often misleading, claims about wood components in control room consoles—and uncover the truth.
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Topics: Design, Warranty, Features, Detailed Overview, Xybix vs. Competitors, Customer Service & Troubleshooting
Use the right cleaning products and techniques to protect your workstations and consoles from germs that cause COVID-19.
Our family at Xybix Systems, Inc. values the health and safety of our loyal customers. We are working diligently to answer accurately and thoroughly your many questions about COVID-19 as it relates to your Xybix products.
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Topics: Employee Health, Healthcare, Cleaning & Sanitation, Dispatch, Command Centers, Customer Service & Troubleshooting
I don’t mean to scare you, but there is something you should consider when it comes to adding monitors to your Xybix workstations.
We get it, you’re growing, things are changing, we’ve planned for this and so have you. Congrats! Now is the time, and you’ve decided to get some additional monitors for your Xybix workstations.
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Topics: Accessories, Features, Pre-Planning, Brief Overview, Customer Service & Troubleshooting
Whether you are looking at upgrading your dispatch consoles, remodeling your existing space, or building a new 911 Comm Center, it is a huge undertaking, and can be a lengthy process with lots of pressure to do it right! What some folks don’t know is who can help you achieve this – a great design team.
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Topics: Design, Pricing, Dispatch, Pre-Planning, Architecture, Customer Service & Troubleshooting
The Latest Trends & Buying Information
Preparing to buy dispatch console furniture can be an extremely daunting project. These resources can help you with current industry trends and will help you with what you need to know before you buy.
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Topics: Warranty, Features, Pricing, Dispatch, Command Centers, Pre-Planning, Customer Service & Troubleshooting
