Updating dispatch furniture is no small task. After all, it’s a process that happens only once every 10–15 years, and for good reason! The coordination required between teams, vendors, and timelines makes it more like orchestrating a symphony than a quick shopping trip to IKEA.
Ken Carson
As one of the owners at Xybix, Ken joined the Xybix team right after graduating from the University of Denver in 1993. With a degree in International Studies and no knowledge of furniture or dispatch Ken hopped in with both feet. With an always growing passion for the industry, Ken was able to learn a little bit of everything and has helped Xybix grow into the company it is today.
Recent Posts
How to Ensure Your Dispatch Center Remodel is Successful
Posted by Ken Carson on Mar 12, 2025 9:29:50 AM
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Topics: Pricing, Dispatch, Pre-Planning, Brief Overview
Making Dispatch Furniture Bids & RFP’s Work For Your 911 Comm Center
Posted by Ken Carson on Feb 26, 2025 7:10:27 AM
When it’s time to purchase new furniture for your 911 center, many city or county agencies rely on their purchasing departments to determine whether the acquisition should go out for competitive bidding or can be made directly. But what does "going out to bid" actually mean?
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Topics: Pricing, Dispatch, Pre-Planning, Brief Overview
When Should You Start Thinking About Dispatch Furniture Proposals?
Posted by Ken Carson on Feb 19, 2025 7:23:29 AM
The short answer: it depends. Each state, and even each communication center, has its own purchasing process, which can greatly affect the timeline for acquiring new dispatch consoles.
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Topics: Pricing, Dispatch, Pre-Planning, Brief Overview
Let’s start with the basics. Asking, “How much does dispatch furniture cost?” is a lot like asking, “How much does a car cost?” It depends on your needs and preferences. Do you want the essentials, or are you looking for premium features? Three primary factors influence the cost of PSAP workstations:
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Topics: Pricing, Dispatch, Pre-Planning, Brief Overview
Planning and Timeline for a New Dispatch Furniture Project
Posted by Ken Carson on Feb 5, 2025 7:28:28 AM
Achieving a goal such as launching, expanding, or remodeling a control center starts with setting a realistic completion date. Without a clear target and supporting milestones, it becomes challenging to stay on track or remain accountable. Your timeline will be as unique as your project, typically ranging from 4 months to 2 years.
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Topics: Pricing, Dispatch, Pre-Planning, Brief Overview
The Best Monitor Mounts for Dispatch and Command Centers
Posted by Ken Carson on Oct 30, 2024 7:11:39 AM
In operations centers for 911 dispatch, utilities, transportation, and security, monitors matter. The 6 to 8 monitors at your console are your window into the world you’re working to serve and protect. To serve you well, the monitors need to be positioned properly, which is where monitor mounts come in.
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Topics: Employee Health, Ergonomics, Dispatch, Fun & Morale
How Dispatch Console Manufacturers Partner with Architects | Xybix
Posted by Ken Carson on Jul 10, 2024 12:19:38 PM
How Dispatch Console Manufacturers Partner with Architects
Most dispatch console manufacturers—including Xybix—are expert with the shoehorn. We help PSAPs and operation centers add or replace consoles as needed, and our designers work with the center to make it all fit. We love the creativity that goes into this process, and we’re happy to be involved in any upgrade or remodeling project.
That said, when console manufacturers get the chance to be involved from the inception of a project, we jump! For a new center—not hampered by tight spaces or weird columns—we can employ all our innovative technologies and years of experience in creating functional and inviting floor layouts. Plus, we bring the expertise in the unique needs of dispatch centers to the architects and interior designers involved in the project. Read on for details.
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Topics: Accessories, Features, Dispatch, Xybix vs. Competitors, Featuring a Video or Photo Gallery
Why IT Access Matters to 911 Dispatch Centers for Emergencies | Xybix
Posted by Ken Carson on Jun 19, 2024 7:38:47 AM
Why IT Access Matters to 911 Dispatch Centers for Emergencies
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Topics: Accessories, Features, Dispatch, Xybix vs. Competitors, Featuring a Video or Photo Gallery
Backup 911 call centers used to be bare bones—just enough to get the dispatchers up and running at a moment’s notice. These days, PSAPs are starting to build more robust backup centers, likely due to the increasing frequency of extreme weather events. Whatever the cause of this trend, creating a space with a similar setup helps PSAPs remain mission ready and maintain response times, no matter where they are located.
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Topics: Accessories, Features, Dispatch, Xybix vs. Competitors, Featuring a Video or Photo Gallery
In the 15 years that I’ve been sharing my thoughts and knowledge through our Xybix blog, our most popular blogs are consistently on boosting morale in dispatch. People are thirsty for information on this topic—likely because high morale at a 911 comms center is proven to improve the quality and efficiency of work, job satisfaction, and employee retention while decreasing absenteeism and burnout. (And, I like to think, because making people happy in their jobs is the right thing to do.)
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Topics: Employee Health, Ergonomics, Dispatch, Fun & Morale
