Xybix's Blog

Ken Carson

As one of the owners at Xybix, Ken joined the Xybix team right after graduating from the University of Denver in 1993. With a degree in International Studies and no knowledge of furniture or dispatch Ken hopped in with both feet. With an always growing passion for the industry, Ken was able to learn a little bit of everything and has helped Xybix grow into the company it is today.

Recent Posts

APCO's Vendor Hall: Tips for Avoiding the Billy Mays' Sales Pitch

Posted by Ken Carson on Jul 30, 2018 12:38:37 PM

giphy (3)-1It is that time of the year where the 911 community makes their annual pilgrimage to the APCO conference.  Some of you are going to take classes, others go for fun, but many of you go because you want to do some shopping in the exhibit hall.  More specifically, we know some of you are looking for new dispatch furniture consoles. 

The exhibit hall can feel like hours and hours of listening to Billy Mays's OxiClean pitch on every product. I have been on both sides of the booth. Being "that sales dude" and "being a prospect", I understand just trying to learn a product, what I like and what will work best for my needs. I've found that the best way you can be prepared to handle the semi-dreaded sales pitch and vendor hall, is to have a bit of background knowledge and some questions ready to go. 

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Topics: APCO

Design in a Dispatch Center: Quality and Why It's Worth It

Posted by Ken Carson on Jun 14, 2018 9:39:58 AM

Totally WorthIt
I talk with many public safety professionals at tradeshows, and after showing them how beautiful our new consoles are, they often joke that they don’t deserve nice stuff. I’m not sure why they’d think something like that. Do ugly consoles last longer than nice ones? Why do they feel they aren’t worth the quality option?

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Topics: Design, Morale

Where Do I Start When Building a New 911 Center?

Posted by Ken Carson on Jun 5, 2018 12:21:43 PM

 

A question we get a lot – is where to start if I need a new a new space, a new building or a new 911 Center? I’d like to steer you to a great starting place.

The Seminar by the Center for Public Safety, October 4-5th in Orlando, FL. The Center for Public Safety, Inc. (CPS) is an organization dedicated to research, planning, and assisting first responders, including law enforcement, fire / rescue, emergency managers and dispatch services in the process of obtaining new or expanded facilities. During this seminar, they will walk you through items such as: which political stings to pull, how to get funding, what your building needs to look like, how many square feet you'll need as well as small things, like how many parking places you'll need. Basically, they will prepare you with all the information you’ll need for your new space.

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Topics: Design, Square Footage, Workstation Planning, space planning, Architects

Ergonomics Standards for 911 Dispatch - Here's What's Missing

Posted by Ken Carson on May 4, 2018 2:59:09 PM

peter_griffin_hurts_his_knee__gif__by_blutendertod-d5j13kq

When it comes to sitting at a desk all day,
nothing matters more than comfort and 
functionality. In order to make consumers happy, furniture manufacturers strive to make comfortable products that meet the latest ergonomic standards. This is an obvious goal of any furniture company, but where do these standards come from?

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Topics: Ergonomics, Dispatch Consoles, Workstation Planning, Due Diligence

The Movement Cycle: Using Your Sit-to-Stand Desk

Posted by Ken Carson on Mar 2, 2018 4:28:47 PM

movement.gif

In modern 911 dispatch centers, most dispatchers are blessed with sit-to-stand desks. But, I can remember when the first generation of height-adjustable consoles could not raise up to a standing position. But hey, it was a start. Technology and vendor competition have transformed the consoles we know today, so that everyone can enjoy the benefits of a sit-to-stand desk. 

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Topics: Health, Standing Desks

Dispatch Furniture for 911: What is a Slatwall?

Posted by Ken Carson on Feb 2, 2018 3:53:45 PM

giphy-downsized (24).gifYou may hear the term “slatwall” being used to describe part of your furniture, but what exactly is slatwall? What does it do for your dispatch furniture?

The slatwall panel was originally designed to serve as shelving in a retail store so that retail workers could hook merchandise onto the wall. Slatwall panels are made up of rows of dovetail-shaped slots, and they are designed so that items can be hooked into the slots and hung from the slatwall. The most common use of slatwall in the 911 Public Safety industry is to hang monitors. A panel is usually mounted at the back of the monitor surface, and it moves up and down with the height adjustment of that surface.

Slatwall has also been adapted to be used on dispatch consoles due to Xybix creating and patenting RollerVision, which is a monitor mount with focal depth adjustment.

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Topics: Dispatch Consoles, Accessories

Dust in the Wind: Dust in your 911 Comm Center?

Posted by Ken Carson on Nov 16, 2017 3:56:38 PM

DustintheWind.gifGrowing up in the ‘70s, “Dust in the Wind” by Kansas became one of my favorite songs of all time. Now that I have a house and teenagers, I don’t like actual dust at all. It seems to come from everywhere, and I know this is even more true in your 911 Comm Center. With 24/7 staffing and the constant action in the room, there is a ton of dust. So, how do you get rid of it?

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Topics: Health, Cleaning, Flooring

Smells In the 911 Dispatch Center: It's Pumpkin Spice Season Y'all

Posted by Ken Carson on Oct 20, 2017 3:17:44 PM

giphy-downsized (9).gifThe famous pumpkin spice flavor has made its way onto the store shelves, announcing that fall is officially here. Many people are absolutely obsessed with pumpkin spice, so this is a special time for many fall-loving folks. As a child from the ‘70s, it was Count Chocula gracing my supermarket aisles that got me excited. To this day, I still love Count Chocula.  

Speaking of pumpkin spice, recently, I read about how an entire high school was evacuated due to a plug-in pumpkin spice air freshener. I’m not sure how bad it actually smelled, but the story made me think about the many scents that lurk around a 911 dispatch center. When you work in close proximity with others for long periods of time, you’re bound to run into some strange ones.

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Topics: Human Interest

Xybix's Love for Canada: The Focus on Dispatch Consoles

Posted by Ken Carson on Oct 5, 2017 10:12:47 AM

giphy-downsized (6).gif

Xybix has now expanded our presence in Canada and we are pretty darn excited about it! We have grown a name for ourselves in Manitoba and Ontario over the last few years and we felt it was time to introduce our company to the other Providences. With a dedicated sales, service, installation and support team we are ready to provide the same amazing product and services to all our partners in Canada. To learn a bit more about who we are as a company and what we plan to offer Canada the best in dispatch consoles, read on below:

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Topics: Dispatch Consoles

Dispatch Console Furniture Trends at APCO 2017

Posted by Ken Carson on Aug 23, 2017 11:56:27 AM

Trending.gif

via GIPHY
I usually like to do a review on all of the competitors and highlight what was new at APCO 2017. I was busy this year (busy is a good thing), so I didn’t really get to check everything out this year.  

That being said, I still took notice of overall trends that will affect what your dispatch console furniture will look like in the next few years. Here’s my two cents on what to expect in the near future:

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Topics: Buying, Dispatch Consoles, APCO, Computers

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