The Best Service We Hope You Never Need

Posted by Customer Service on Apr 6, 2022 11:56:10 AM



We love to brag about our customer service at Xybix. We offer a dedicated customer service hotline, email assistance, and access to scads of videos and technical resources to keep your workstations in top shape. But like the old Maytag repairmen, our goal is for customer service to be the loneliest department at Xybix. That said, it’s the nature of manufactured products to (very) occasionally break down.

In fact, more than 400 years ago Galileo was studying “the forces that hold objects together and the conditions that cause them to fall apart.” And scientists are still studying how things break in the present day. If we knew why this happens—and how to stop it—none of us would ever look at a cracked phone screen again. But there’s a lot we can do, including setting and following standards for engineering, materials and quality. The other thing we can do is get you on the road to recovery as quickly as possible if something does break.

If you need help with anything from installing a new monitor, getting your desk at the right height for you, or dealing with an error code or unfortunate breakdown, we have the solutions for you.

  • Visit: Hop online for fast answers and check out our Troubleshooting & Help Guides page to watch setup and tech support information, look up error code resolutions, and find details on your specific workstation. You can even take a minute to meet our friendly customer service representatives.
  • Call: If you need your workstation fixed like yesterday to keep working, call our team at 1-800-788-2810. Our fantastic team will work with you to fix most troubles immediately. Depending on the issue, we can also send a technician or even get you a new workstation.
  • Email: If you need an answer within 24 business hours, email We’ll get back to you to learn more about the problem and start working towards a resolution.

While our products pass multiple stringent quality checks throughout the manufacturing and installation process, we know that things can break down and nothing lasts forever. We’ve designed our customer service to be as convenient and accessible as possible so you can keep your focus on your mission-critical work. No matter how small your issue, there’s no need to suffer in silence!

While we’re at it, let us assure you that we don’t plan for obsolescence (like cell phones) or plan to fail after a certain time (like razors). Our workstations are known to last 15 and even 20 years. On the other hand, we’re innovators, constantly looking to accommodate new technologies, solve the latest problems, and bring your comfort and focus to the next level. If you reach a point that new workstations are the answers, reach out.

As always, we’re here to help!


Topics: Brief Overview, Xybix vs. Competitors, Customer Service & Troubleshooting