Are you one of those people that ALWAYS does self-checkout at the grocery store? Maybe you would rather 'opt-in' for email, online chatting, text messaging or literally... you will take any other form of communication rather then a regular old face-to-face or person-to-person conversation? You are probably the type that sometimes, finds it just easier take care of the problem on your own. You're not alone, and that's "ok!" We get it!
APCO 2018 is right around the corner and you may or may not have started thinking about what you want to get out of the long week spent in Las Vegas - besides hitting up the casinos, eating delicious food, and enjoying the nightlife! The conference offers a stacked agenda, which ranges from wellness programs, professional development sessions, networking events, comm center tours and an exhibit hall full of vendors that offer services catered to the Public Safety industry.
Topics: Warranty, Pricing, Dispatch, Pre-Planning, Customer Service & Troubleshooting
You know that feeling when you get a new car? At first, it’s all shiny and new. You take extra care with the buttons, and you do everything possible to avoid spills and stains. The experience of getting new dispatch furniture brings up all of the same feels! After some time, however, your furniture will naturally experience some wear and tear, and you’ll need to do a little spring cleaning.
Topics: Employee Health, Cleaning & Sanitation, Brief Overview, Customer Service & Troubleshooting
There is quite a bit of consideration involved in finding the right dispatch furniture for your center or PSAP. Most buyers base their decisions on what will bring the most long-term wellness, what will bring the most monetary value, and what will look the best. Finding a company that will provide you with comfortable, beautiful, and durable dispatch furniture is key, and having the upfront process go smoothly is the icing on the cake. Other important things to think about are how you are covered after the purchase and how easy it is to find solutions to any issues that arise going forward.
Topics: Warranty, Dispatch, Customer Service & Troubleshooting
The decision to purchase new ergonomic imaging desks should not merely be based on the cost of the desks. Oftentimes, you truly do get what you pay for, so picking the lowest costing desk shouldn’t be your only priority.
Will your signature be on the requisition when requesting a purchase order be issued for new ergonomic sit/stand imaging desks? If the answer is yes, I don’t have to tell you that you will be receiving complaints from your colleagues in many different departments if you select desks that are subpar.
Topics: Installation Information, Warranty, Healthcare, Dispatch, Customer Service & Troubleshooting
I have witnessed many instances where 911 Comm Center staff members are shopping for new equipment, but they will not call any references of the vendors-in-question. I am not sure why this is? Maybe the dispatch managers know that the companies they’re looking into will only send them the “good” references, maybe they simply do not have the time to call around, or maybe they just feel silly asking someone else if they’ve made a good choice or not.
Topics: Pricing, Dispatch, Pre-Planning, Customer Service & Troubleshooting
My oldest son’s 17th birthday was on March 2nd. As many of you know, it’s incredible how kids change and grow by that age. As all parents feel about their children, I am so proud of him and what he has done so far in his life that I cannot say enough good things.
This brings me around to a Xybix installation job that I visited which installed in 1999. This means it was shortly before my son was even born. Just like my son has changed, how we build our dispatch consoles and even how we run the business at Xybix has transformed as well.
Topics: Installation Information, Features, Dispatch, Pre-Planning, Customer Service & Troubleshooting
“What is the lifetime of the product?” That is a question we get usually during the bid process. The answer is simple. It is an arbitrary number of years the salesperson will tell you depending on how much they want to win the job.
Really? Yes, it is that simple. Any salesperson can throw out a high number like they’re at an auction. Some may say their design will hold up for 20 years while others will say they’re good for 100 years. They are safe doing this because, more than likely, the salesperson will move on to another job in the next few years, and in a few more years, you can almost bet that the staff at the center will have enough turnover they forget this claim entirely.
Topics: Warranty, Pricing, Dispatch, Customer Service & Troubleshooting
Maybe you’re reading this and you’ve just started researching for an upcoming dispatch furniture project? Maybe you’re already a die hard Xybix fan? Maybe you’re just plain curious? That was definitely me just a few months ago--curious. I had quite a few questions about the new company I started working for. What does Xybix do? What makes them special? How do they operate? What does “Xybix” even mean? If you’re wondering the same things, check out these 5 things I learned when I joined the Xybix team:
Topics: Pricing, Pre-Planning, Customer Service & Troubleshooting
We all have had to call customer service. Personally, I usually dread the phone call due to all of the call tree options — press one for this... press two for that... I understand that it helps to speed up the process and send you to the right person, but I still find it annoying and cumbersome. Can’t a real person answer the phone? Then you wait on hold for however long it is. It always seems longer, but perception is reality.