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Amanda Schwartz

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Self-Troubleshooting for 4 Common Dispatch Console Problems

Posted by Amanda Schwartz on Aug 29, 2018 4:20:18 PM

randy marsh supermarket GIF by South Park Are you one of those people that ALWAYS does self-checkout at the grocery store? Maybe you would rather 'opt-in' for email, online chatting, text messaging or literally... you will take any other form of communication rather then a regular old face-to-face or person-to-person conversation? You are probably the type that sometimes, finds it just easier take care of the problem on your own. You're not alone, and that's "ok!" We get it!

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Topics: Customer Service, Troubleshooting

911 Dispatchers & Post-Traumatic Stress Disorder

Posted by Amanda Schwartz on Nov 13, 2017 9:35:36 AM

StressPTSD.gifBefore diving too deep into this subject, let’s start with the basics. What is post-traumatic stress disorder (PTSD)? How can it affect you?

PTSD is a mental health problem that some people develop after experiencing or witnessing a life-threatening event. A person may develop this disorder in response to extreme trauma that he/she has experienced, witnessed, or learned about, especially trauma that is life-threatening or causes bodily harm. A person may feel horror, fear, or helplessness because of this trauma.

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Topics: Health, Human Interest

Energy and Survival Tips for Night Shift Dispatchers

Posted by Amanda Schwartz on Sep 15, 2017 3:28:39 PM

giphy-downsized.gifFirst and foremost, for anyone out there working the night shift, I want to extend a huge THANK YOU for staying awake and keeping us safe. Whether you are a dispatcher, supervisor, firefighter, police officer, nurse, etc., we all know how difficult of an adjustment working odd hours is to overcome. If you find yourself losing focus, counting down the minutes until you can go home, and/or becoming delirious, you may need to adjust your approach. Sleep, nutrition, and planning are essential for keeping your mind and body alert and focused for the workplace. Here are some energy and survival tips for those of you working the night shift:

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Topics: Health, QUICK TIPS

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