When researching new dispatch furniture, it’s understandable that you want to find the best value for your dispatchers, techs, management, and taxpayers. Price is always a concern, and should be a very important component to your decision-making process. You also need furniture that’s durable and will last, especially given the high-impact work environment of emergency dispatch. Ergonomics should be high on your list, as well, as you want the consoles to comfortably fit all your dispatchers. But one thing that’s easy to overlook should be another important consideration during the shopping process: a reliable warranty.

Some companies may try to tell you that their “lifetime warranty” proves that their product is better than others on the market. This isn’t always the case. Warranties can be difficult to read and understand, and often don’t translate easily into layman’s terms. With this in mind, we’ve put together this simple guide to walk you through common warranty terms (and what they really mean), and explain what questions you should ask to ensure you get a fair deal from any dispatch furniture manufacturer.

One of the most common questions we get from prospective customers is, “What sets you apart from your competitors?” Aside from our dashing good looks and exceptional personalities, Xybix is the number one dispatch furniture manufacturer in ergonomics. Now, I know this is usually the part where your vision blurs and the voice in your head starts sounding like the teacher from Charlie Brown, but as our lovely Joanna Pease details in her blog, “What Is Ergonomics, and Why Is It Important to You?”, Ergonomics are important—not just to your health, but also to your work-life longevity and productivity.

While Joanna’s blog is a great example of how ergonomics applies to you, I wanted to delve even further into the “meat” of the topic and explore where this study comes from and who decides what works—and maybe use some Hollywood references to keep you interested!

Wait, was that George Clooney?!

Have you noticed that screens on your iPad and phone are much sharper and have a higher resolutionthan your computer monitor? Notice how you can read smaller text more easily? Images are clearer? Your eyes aren’t as tired after using these devices (compared to how you feel after a day of staring at the computer)? Soon, all the benefits of high-resolution screens will be available in your computer monitors, forever changing how you work—and, more importantly, how your eyes feel at the end of a long day.

Ergonomics. It’s one of those words we hear thrown around a lot, and we know it’s important, but what does it actually mean? And why should we care?

I must admit, 5 years ago, when I first started working for Xybix, I couldn’t have given you the definition, or even explained why having something be “ergonomically correct” was important. I knew it was, “something about being healthy, or something to do with your posture.” At the time, I was a slouchy 20-something. I was young, and therefore felt that ergonomics did not apply to me. Maybe it was something my grandparents needed? I was constantly being told to stand up straight anyway, and I figured I didn’t need something else reminding me. Sound familiar?

Step into the service bay of an auto dealership and what do you see? Efficiency. In fact, walk into my wife’s kitchen and you’ll see a similar lean approach to how she works in her space. No one likes to waste time and energy when you’re just trying to get the job done. And considering that most Americans spend 90 percent (or more) of our time indoors, it’s important for Comm Center Managers to build a comfortable work environment — especially in a space-critical dispatch center, where every inch matters.

With this in mind, I’ve developed three “secrets” to guide Comm Center Managers in their quest to maximize their workspaces. These tips will not only help your 911 center operate more efficiently, but will also increase the productivity of your team. So let’s get started!

There are many reasons to choose a height-adjustable desk. Some are dictated by your office environment and others merely on the fact you want a healthier way to work. That said, there are several options available today for adding height adjustability to your workstation. How can one choose? We’re here to help! Here is a brief breakdown on some of the most common models of height-adjustable desks I have seen on the market today.

Electric 

“We spent good money on these height-adjustable consoles 7 years ago, and none of my dispatchers use them!” I can spot this problem immediately when I walk into a 911 dispatch center. Both the workstation surfaces are the exact same height, with paperwork and radios spread out across them. Most dispatchers in the center are not working in the best ergonomic position. What can I say? Some people simply do not like change.

If you are thinking about new 911 consoles and workstations for a new emergency dispatch center, I urge you to start thinking 10 years into the future. What will the community need over this time period? Will there be increases in call volume and texting? Will the center need to add additional workstations or hire more people? These are important questions to consider, especially when you’re making an investment in the safety of your community.

I’m always shocked by the number of dispatchers I talk to who have never heard of bias lighting. Typically, when I demo this feature on a workstation, I tend to get quite a few “oohhs” and “aahhs” (a similar reaction to watching a fireworks display). But, not everyone has the opportunity to see this feature live during a product demo, and so for those individuals, this blog is for you.

Bias lighting is, in the simplest terms, backlighting. Backlighting emits a soft white glow behind your computer monitor(s). You might have seen similar techniques deployed on furniture displays at your local IKEA. Yes, it seems as though backlighting is catching on in many industries — and for good reason. So why am I bias about bias lighting and why should some such as a 911 dispatcher care? Two very important answers come to mind: