Step into the service bay of an auto dealership and what do you see? Efficiency. In fact, walk into my wife’s kitchen and you’ll see a similar lean approach to how she works in her space. No one likes to waste time and energy when you’re just trying to get the job done. And considering that most Americans spend 90 percent (or more) of our time indoors, it’s important for Comm Center Managers to build a comfortable work environment — especially in a space-critical dispatch center, where every inch matters.

With this in mind, I’ve developed three “secrets” to guide Comm Center Managers in their quest to maximize their workspaces. These tips will not only help your 911 center operate more efficiently, but will also increase the productivity of your team. So let’s get started!

There are many reasons to choose a height-adjustable desk. Some are dictated by your office environment and others merely on the fact you want a healthier way to work. That said, there are several options available today for adding height adjustability to your workstation. How can one choose? We’re here to help! Here is a brief breakdown on some of the most common models of height-adjustable desks I have seen on the market today.

Electric 

“We spent good money on these height-adjustable consoles 7 years ago, and none of my dispatchers use them!” I can spot this problem immediately when I walk into a 911 dispatch center. Both the workstation surfaces are the exact same height, with paperwork and radios spread out across them. Most dispatchers in the center are not working in the best ergonomic position. What can I say? Some people simply do not like change.

If you are thinking about new 911 consoles and workstations for a new emergency dispatch center, I urge you to start thinking 10 years into the future. What will the community need over this time period? Will there be increases in call volume and texting? Will the center need to add additional workstations or hire more people? These are important questions to consider, especially when you’re making an investment in the safety of your community.

I’m always shocked by the number of dispatchers I talk to who have never heard of bias lighting. Typically, when I demo this feature on a workstation, I tend to get quite a few “oohhs” and “aahhs” (a similar reaction to watching a fireworks display). But, not everyone has the opportunity to see this feature live during a product demo, and so for those individuals, this blog is for you.

Bias lighting is, in the simplest terms, backlighting. Backlighting emits a soft white glow behind your computer monitor(s). You might have seen similar techniques deployed on furniture displays at your local IKEA. Yes, it seems as though backlighting is catching on in many industries — and for good reason. So why am I bias about bias lighting and why should some such as a 911 dispatcher care? Two very important answers come to mind:

Walking the show floor at any conference for public safety professionals is a great opportunity to check out the latest and greatest offerings from the industry’s top vendors. Never was this more true than at The Association of Public-Safety Communications Officials’ (APCO) Annual Conference and Expo in New Orleans, which took place in early August.

Not surprisingly, my favorite part of these exhibitions is visiting other dispatch furniture manufacturers. There is nothing better than touching, feeling, and sometimes riding up and down on the furniture! I have 17 years of experience in this industry, and want to share with you what stood out to me.

So without further ado, here’s what you missed from the dispatch furniture vendors at APCO 2014 (in alphabetical order):

As Xybix’s West Coast Territory Manager, I’m very fortunate to be able to visit various comm centers when I’m traveling on business. The opportunity to drop by these centers, meet new people and learn about their needs is something I can personally relate to — I also work as a communications supervisor for a police department.

Many times, when I’m speaking with a dispatch manager, we not only talk about the center’s need for reliable workstations, but also its computer-aided dispatch (CAD) and phone systems. I’m always interested to hear what works for them. But the one thing I notice time and again is that many dispatchers still use multiple computer mice at their workstations. When I see this, I don’t hesitate to ask, "Do you utilize a KVM switch in your dispatch center?" Believe it or not, some agencies have never even heard of them!

With that in mind, let me explain what a KVM switch is and how it can help organize your workstations while enhancing the performance of the dispatchers in your center.

When public safety agencies upgrade their communication centers, they often need (or want) to replace their existing console furniture, as well. Because of state, federal and local laws, many comm center managers put out a Request for Proposal (RFP) or an Invitation for Bid (IFB) to get the process started. But, that isn’t always necessary. If local laws allow, there are several purchasing contracts that you may be able to use instead. 

Purchasing from a contract, or piggy-backing is often easier than creating an RFP or going out to BID, it also creates a WIN-WIN situation for the purchasing agency. The two contracts described below help create this WIN-WIN scenario by allowing state and government agencies to purchase directly from a pre-approved, reputable supplier without having to go out to bid.  

Here are two common contracts, and the benefits of using them over an RFP or IFB.

Staying healthy in the stressful world of EMS communications can be a daunting task. It sometimes seems that every facet of being a 911 dispatcher is designed to keep you comfortably stationary and working at a high efficiency. Coincidentally, the many improvements in ergonomics and layout design have unwittingly contributed to the lack of movement among emergency dispatchers, which has been identified as a leading cause of fitness deterioration. At the same time, being physically fit and well hydrated can positively contribute to our ability to perform in these environments for long hours at a time. When it comes to the health in the 911 dispatch industry, it seems we just can’t win.