Ralph Waldo Emerson once said that if you build a better mousetrap, the world will beat a path to your door. When it comes to business and innovation, the “better mousetrap” can be a metaphor for any number of things. Quality, price, features, service, and delivery, among others, can all factor into a decision of what to buy, when to buy, or whether to buy at all. To sum it up, for consumers in the 911 industry, purchasing decisions really come down to one thing: value.

NEWLY UPDATED FOR 2021:

If you’re planning to invest in new furniture for your dispatch, communications or radiology center, there’s one major attribute that you might be looking for above any others: reliability. But how will you know if a furniture manufacturer offers products that are safe and long lasting? One simple way is by seeking out the BIFMA stamp of approval.

Here is a quick overview of this important standard and why it matters.

Recently, at 2014 NENA in Nashville, TN, I was asked by Ricardo Martinez from the Within the Trenches to participate in a podcast about Xybix, our 911 ergonomic workstations and the recently introduced treadmills and bikes. Naturally, I accepted his invitation and  answer quite a few of the questions we've been receiving about the treadmill workstations. Here is what Ricardo came up with. 

Episode topics –

• Xybix history
• Treadmill facts
• Xybix blogs
• Frequently Asked Questions

Here at Xybix, we’re passionate about bringing health and wellness to dispatch and command center environments. We also understand that there are still a lot of misconceptions about incorporating healthy habits into the workplace. Fortunately, for the headband-wearing Olivia Newton-John's in all of us, it’s easier than ever to experience the impact and benefits of getting fit on the job. With that said, we’re here to give you the information you need to ensure that the healthy efforts of employers and employees are not overlooked.

If you read our recent blog post on healthier 911 dispatcher food options, you may have noticed that our Marketing Director, Kathleen, mentioned to avoid take-out. I wholeheartedly agree with this. But the thing is, it can be hard! There are only so many hours in the day, and some days, despite our best intentions, we simply don’t have time to pack a lunch. As a regional sales rep, this happens to me every day I am on the road (which is a lot). When you don’t have time to pack healthy, you tend to reach for the quickest option — or perhaps from the same place a co-worker is ordering from. But many times, there are healthier choices. Let this be your guide!

The Xybix Team

 

So you’re planning a new dispatch center! Where should you start? One of the first questions an architect or contractor may ask is how much square footage you’ll require for the space. This is a tricky question, and one that carries serious financial consequences. On one hand, you don’t want so much space that sections of the room are left empty. On the other, you don’t want to squeeze workstations into an area that is too small either. Take advantage of this pre-planning stage to build the perfect fit — with a space for your current staff (plus room to grow) that will meet the functional requirements of an up-to-date dispatch center. But how much square footage is that, exactly? That question may leave you scratching your head.

Recently, Xybix has been lucky to hear many remarkable stories of weight loss, diet and exercise from 911 dispatchers who have stopped by our booth at recent tradeshows. We’re truly happy for your successes and thrilled to hear that so many 911 dispatchers in the industry are focusing on their health! 

At one recent tradeshow, I was speaking with a dispatcher about food, and the struggles of eating right in the dispatch center, with a high-stress environment and shifts that often last 12 hours or more. If you are like most dispatchers, many — if not all — of you end up eating meals at your desk, which makes complete sense when you’re working such long hours!

Are you protected against static interference in your 911 dispatch center? Imagine being on a call giving life-saving instructions to a frantic mother administering CPR to her child who has stopped breathing. Now, imagine if a static charge from unprotected flooring caused an equipment malfunction, and the call center experienced a shutdown, losing computer and phone service. Although this scenario is over-exaggerated, if your dispatch center doesn’t have static-free flooring, you could find yourself in a similar situation.

1. Why are acoustics important in a communications center?

No one likes to unintentionally eavesdrop on colleagues’ conversations — whether it’s work-related or personal. But in some office environments, noise travel fast, allowing you to hear other employees’ voices and movements from across the room, whether you want to or not. These undesirable sounds not only affect employees’ productivity, but also decrease privacy.

A room that is considered “loud”, “reverberant”, or “echoey” generally needs additional sound-absorption solutions. Workplaces designed with acoustics in mind will help absorb, block and cover sound by utilizing a combination of products. While successful acoustical design won’t eliminate noise completely, it will lessen it, allowing comm center employees to work more efficiently and effectively.