Xybix's Blog

No, not a 911 Emergency! HELP I Have a Pie Emergency!

Posted by Susanne Lottie on Nov 19, 2018 3:17:07 PM

Picture this, it's two days before the Holidays and your Mother-in-law, relative, someone you want to impress, calls to say you are on "Pie Duty" (and no store bought pie will do)! WHAT? You’ve NEVER baked anything in your life, let alone a holiday PIE! For the entire family! And of course, the Great American Bake Show doesn't have an apple pie episode you can YouTube. This is an emergency! What do you do?

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Topics: Human Interest, Recipes

Your Timeline Info-graphic to Purchasing Dispatch Furniture

Posted by Kanesha Patrick-Robinson on Nov 7, 2018 3:46:43 PM

DispatchFurnitureInfoGraphicXybixPeople often come to us when they aren’t sure how long it will take to get new dispatch furniture. Having a timeline and knowing approximate dates can help make the process smooth from beginning to end. Having a timeline can also help to eliminate the guessing game of when to start looking for furniture and/or when to start asking your county for money or possibly preparing your agency’s budget for the next fiscal year.

Another great way a timeline can eliminate the stresses of getting new dispatch furniture is to help you work backwards. Let’s say your project HAS to be completed by a certain date.  With a timeline in place, you can let your purchasing department know that if they drag their feet on things like a PO, then it's possible the whole project could be delayed. Or maybe you are planning to go “live” in your new building on a specific date, this would mean that you'd need to have a signed PO by a minimum 10 weeks prior to "go live" date.

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Topics: Workstation Planning, Purchasing, Due Diligence, Dispatch Consoles, PSAP Workstation Furniture, QUICK TIPS, Communications Center

One of the Spookiest Decisions for a 911 Dispatch Manager - New Comm Center Furniture!

Posted by Kathleen Utley on Oct 31, 2018 1:02:35 PM

hocus pocus halloween GIFIt's HALLOWEEN and probably one of my favorite holidays!! So, that got me thinking what would be spooky or maybe a bit scary for a 911 dispatch manager or supervision….? The type of scary I'm talking about is a huge decision, that will have an impact on the Comm Center, or a legacy that will be left and how this type of a decision would effect the Center for years to come (maybe even after you retire). That sounds pretty scary and intimidating to me. So what type of decision am I talking about? Just like the in those scary movies, (I only like them one time a year), the ever-elusive masked killer is running through the house with a butcher knife, it finally came to me… the decision to purchase Comm Center dispatch furniture…. dun…dun…dun!

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Topics: Communications Center, Purchasing, room layout, Morale, Workstation Planning, Buying

Goldilocks and Buying 24/7 Chairs for Comm Centers

Posted by Cher Ice on Oct 15, 2018 4:05:51 PM

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Working as a 911 dispatcher can be stressful. The long hours with little to no breaks can be a lot for the body to handle. One of the best assets to help fight fatigue, back pain and low productivity is heavy-duty, 24/7 seating.

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Topics: Chairs, Buying

Prevent Pain & Injury: Hip Flexor Exercises for 911 Dispatch

Posted by Heather Brown on Sep 21, 2018 10:43:20 AM

StretchingOuch! My hip hurts, my back hurts, my hip and back - OUCH! What is wrong? What have I done to myself now? Have you ever said this to yourself? I know I have on a daily basis and I am sick of it!

It all started with pain in my neck and shoulder area and I attributed it, like most people, to to stress. I carry everything in my shoulders. Fast forward a few months, now, my hips and lower back ache. What can I blame that on? I know exactly where to point the finger... at myself. I mean, I am physically active, but my activities are not done with proper preparation. Where am I going with this you ask? Let’s talk about hip your flexors!

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Topics: Health, Stress, Morale, Standing Desks, Human Interest

6 Dispatch Furniture Questions You're NOT Expecting

Posted by Maria Teruel on Sep 14, 2018 3:10:03 PM

mood GIFWhenever you go on a first date, it can seem awkward to talk about long term goals, plans, or babies...? In a similar fashion, when you meet with your dispatch furniture vendor for the first time and they start asking you questions about elevators and trailers, it might seem like they’re jumping the gun. You might be thinking, “Whoa there, cowboy! I just want to get a drawing!” You were probably prepared to answer all the standard questions like: “How many positions? What is your preferred configuration? How will your equipment change? What’s the budget?”

So what about the nitty-gritty stuff and why does it even matter?

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Topics: Pre-Installation, Installation, Dispatch Consoles, Workstation Planning, QUICK TIPS

Self-Troubleshooting for 4 Common Dispatch Console Problems

Posted by Amanda Schwartz on Aug 29, 2018 4:20:18 PM

randy marsh supermarket GIF by South Park Are you one of those people that ALWAYS does self-checkout at the grocery store? Maybe you would rather 'opt-in' for email, online chatting, text messaging or literally... you will take any other form of communication rather then a regular old face-to-face or person-to-person conversation? You are probably the type that sometimes, finds it just easier take care of the problem on your own. You're not alone, and that's "ok!" We get it!

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Topics: Customer Service, Troubleshooting

9 Computer Storage Options for 24/7 Communication Centers (PICTURES!)

Posted by Kathleen Utley on Aug 23, 2018 3:22:44 PM

Let's face it...housing a computer or computers in a 24/7 communication center is a fickle beast! Oftentimes, you can feel forced into using unsightly, under-surface metal containers, which conduct and trap heat. And let’s just say, there is a reason why they are shoved under your feet at your workstation… Can you say “UGLY?!”

I’m here to tell you that there are other options to housing your computers, probably more than you know. A reputable custom furniture manufacturer of 24/7 furniture will listen to your ideas, concerns and spatial constraints and help you come up with a communication center design solution to best fit your needs and the needs of your people.

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Topics: Computers, Storage, Communications Center, room layout, space planning, Dispatch Consoles

APCO's Vendor Hall: Tips for Avoiding the Billy Mays' Sales Pitch

Posted by Ken Carson on Jul 30, 2018 12:38:37 PM

giphy (3)-1It is that time of the year where the 911 community makes their annual pilgrimage to the APCO conference.  Some of you are going to take classes, others go for fun, but many of you go because you want to do some shopping in the exhibit hall.  More specifically, we know some of you are looking for new dispatch furniture consoles. 

The exhibit hall can feel like hours and hours of listening to Billy Mays's OxiClean pitch on every product. I have been on both sides of the booth. Being "that sales dude" and "being a prospect", I understand just trying to learn a product, what I like and what will work best for my needs. I've found that the best way you can be prepared to handle the semi-dreaded sales pitch and vendor hall, is to have a bit of background knowledge and some questions ready to go. 

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Topics: APCO

4 Questions to ask a Dispatch Console Furniture Vendor at APCO

Posted by Ellie Bittourna on Jul 25, 2018 4:20:31 PM

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APCO 2018 is right around the corner and you may or may not have started thinking about what you want to get out of the long week spent in Las Vegas - besides hitting up the casinos, eating delicious food, and enjoying the nightlife! The conference offers a stacked agenda, which ranges from wellness programs, professional development sessions, networking events, comm center tours and an exhibit hall full of vendors that offer services catered to the Public Safety industry.

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Topics: Due Diligence, APCO, Customer Service, Warranty, Dispatch Consoles, Buying

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