Xybix's Blog

Stress and Burnout for 911 Dispatch: Tips to Stay Healthy

Posted by Susanne Lottie on Jun 5, 2019 10:40:17 AM

There is no doubt that the duties of beingOffice burnout
a 911 dispatcher in the United States are demanding and intense. There are over 240 million calls made to 911 each year, and each one of those callers needs the person on the other end of the line to be calm, collected, and efficient.

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Topics: Health, QUICK TIPS, Human Interest, Morale, Stress

911 PSAP Design: 4 Considerations For Your Next Remodel

Posted by Megan Yartz on May 21, 2019 3:50:44 PM

Dispatch Console Design - PSAP - 911 Comm Center
Whether you are looking at upgrading your dispatch consoles, remodeling your existing space, or building a new 911 Comm Center, it is a huge undertaking, and can be a lengthy process with lots of pressure to do it right!  What some folks don’t know is who can help you achieve this – a great design team. 

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Topics: Design, Value, Customer Service, space planning, room layout, Communications Center

Solution to Disruptions & Interruptions: A Status Indicator Light for 911 Dispatch

Posted by Kathleen Utley on May 14, 2019 9:24:16 AM

phone call GIF
“I’m on the phone!”

Never has that phrase been more important than when you’re taking a 911 call where your every bit of attention needs to be to the caller on the other end of the phone. You’re responsible for asking questions, gathering information on the emergency as well as dispatching fire, police or an ambulance. Heck, that’s a lot of pressure! Not to mention, you’re also being recorded on the line.

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Topics: Lighting, Accessories, Features, Communications Center, Climate Control

Ergonomics & Your Health: Preventative Best Practices You Can Start Today

Posted by Kanesha Patrick-Robinson on Apr 15, 2019 2:34:35 PM

Poor Ergonomics and Tips to ImprovePoor ergonomics can have serious health consequences. But what constitute poor ergonomics? Most of us are probably doing something right this moment that could be causing harm to our bodies. Let's take a look at some common ergonomic issues, how they might be impacting our health and some best practices you can start implementing right now:

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Topics: Health, Ergonomics, QUICK TIPS, Monitors, Lighting, Eye Strain, Standing Desks

The F*** Word You Should Be Using When Purchasing Dispatch Furniture

Posted by Halley Barba on Mar 28, 2019 3:48:24 PM

Purchasing Dispatch FurnitureBeing a decision maker for a dispatch furniture project that ultimately will be a huge investment for your city, township or municipality, you'll probably feel the pressure to put those budget dollars to good use. As you begin the search for vendors, it is important to note what services the company offers at no charge or commitment to you, the customer.

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Topics: Purchasing, Design, Workstation Planning, space planning, Cost, Resources

Making Dispatch Furniture Bids & RFP's Work For Your 911 Comm Center

Posted by Ken Carson on Mar 20, 2019 4:50:45 PM

RFPs for 911 dispatchWhen it is time to purchase your new furniture for your 911 center, often a City or County has a purchasing department with rules to determine if such a purchase needs to go out to bid or can be bought directly. So, what exactly is a "bid"?   

The word "bid" seems to be used as a generic term for a competitive purchasing process.  We hear the word "bid" used in Request for Proposal or RFP or an Invitation to Bid IFB. These are two very different ways to create a competitive purchasing process.   

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Topics: Purchasing, RFP

How to Avoid the Polar Vortex of Temperature in Your Comm Center

Posted by Megan Yartz on Feb 28, 2019 10:38:38 AM

Climate Control XybixWhile driving through the frigid, negative degree temperatures in Canada two weeks ago (and yes, I’m talking Fahrenheit!), the first thought that came to mind is, “How in the WORLD do these dispatchers regulate the temperatures in their centers with these out-of-this-world temperatures?” Then,
I thought of all of the southern parts of the US that get into triple digit heat during the summer months, wondered how they prevent having their center too cold.

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Topics: Dispatch Consoles, Morale, Communications Center, Climate Control

Back It Up - Console Furniture Ideas For Your PSAP Backup Center

Posted by Maria Teruel on Feb 22, 2019 3:38:49 PM

 

Backing Up Your PSAP Console Furniture IdeasWith winter winding down, we tend to go through our closets and get rid of the clutter. What better place to start dusting than your own 911 backup center. You know, that room that hardly ever gets some love!

As much as technology has advanced, there is still a small chance of failure and the need to work out of your backup site. Alternatively, there could be inclement weather that might force you to go to a different location. Many PSAPs are revamping their backup center to mirror their primary location in the event of an emergency. Some are also utilizing the space as a training facility. Given the increased use, more Comm Centers are asking about solutions for their backup site. Here are a few recommendations to revamp your backup site and have it prepped for any emergency:

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Topics: PSAP Workstation Furniture, Dispatch Consoles, Workstation Planning, Communications Center

KISS - Simple Electrical Tips for Powering New 911 Workstations

Posted by Ken Carson on Feb 14, 2019 3:54:09 PM

Valentines Day Love GIF by Evan M CohenA question we often hear is, "do we have enough power for the new workstations?".  This question can actually be split into two categories:  Live cut over and new building.

New buildings are pretty easy as the architect and the electrical engineer should have already specified enough power after consulting with the radio vendor, phone, and used best practices.   

A Live Cut Over is usually pretty simple but some knowledge base of what works will make the installation of your new furniture workstations go better. Here is some simple electrical information that you'll find helpful.

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Topics: Electric Requirements

Budgeting & Costs Associated with Console Furniture - Make Sure You Don't Get Fed To The Sharks!

Posted by Ken Carson on Feb 1, 2019 4:57:23 PM

hustling shark tank GIFIf you are in the beginning of shopping for new dispatch console furniture in your 911 center a great first question is, how much do they cost?  After all, you will need to plan a budget about a year in advance and get the most accurate pricing. If you don't budget enough, you may not be able to get all of the features and options you want. If you ask for too much you may not get the project approved.   

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Topics: Buying, Purchasing, Price, Dispatch Consoles, Warranty, Value, Features, Cost

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