One of the most exciting parts of designing a comm center or building a new 911 dispatch center is working on the layout. Everyone has ideas on how they can make it better. And why not? Sitting at the consoles for hours on end does give you time to think. Often time it is 'well that is stupid, why did they put that there?', or 'why am I sitting underneath an air conditioning vent?'.
What do you need to look for and what do you need to ask to get it done right? How do you get the best room design for you? How do you know if they are just “selling you” or actually helping you out? Will you meet ADA? When the furniture shows up will it fit and will your equipment fit.