It’s that time again, APCO 2019 - THE conference for public safety communications professionals! If you’re like most, you’ve probably planned out quite a bit of your trip to Baltimore. If it’s your first time, it has been a while or you’ve been before here are a few tips, tricks and survival hacks to making it a successful conference.
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Topics: Dispatch, Fun & Morale, Pre-Planning, Brief Overview, Xybix vs. Competitors
You’ve scheduled a meeting with your Xybix Representative to discuss new Command Center furniture consoles; here are some recommendations and expectations to ensure you get the most out of your time. Speaking of time, plan to spend an hour to an hour and a half for your initial visit. Including key players such as managers, supervisors, directors, operators, IT, and the architect (if applicable) will help to ensure all concerns and questions are addressed upfront.
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Topics: Features, Pricing, Command Centers, Pre-Planning, Brief Overview, Xybix vs. Competitors
Whether you are looking at upgrading your dispatch consoles, remodeling your existing space, or building a new 911 Comm Center, it is a huge undertaking, and can be a lengthy process with lots of pressure to do it right! What some folks don’t know is who can help you achieve this – a great design team.
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Topics: Design, Pricing, Dispatch, Pre-Planning, Architecture, Customer Service & Troubleshooting
It’s time to upgrade the consoles/desks in your command and control room. You’ve got the buy in from all the higher-ups and everyone understands the importance of ergonomic height-adjustable consoles. Now what?
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Topics: Ergonomics, Features, Command Centers, Pre-Planning
Being a decision maker for a dispatch furniture project that ultimately will be a huge investment for your city, township or municipality, you'll probably feel the pressure to put those budget dollars to good use. As you begin the search for vendors, it is important to note what services the company offers at no charge or commitment to you, the customer.
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Topics: Design, Features, Pricing, Pre-Planning
With winter winding down, we tend to go through our closets and get rid of the clutter. What better place to start dusting than your own 911 backup center. You know, that room that hardly ever gets some love!
As much as technology has advanced, there is still a small chance of failure and the need to work out of your backup site. Alternatively, there could be inclement weather that might force you to go to a different location. Many PSAPs are revamping their backup center to mirror their primary location in the event of an emergency. Some are also utilizing the space as a training facility. Given the increased use, more Comm Centers are asking about solutions for their backup site. Here are a few recommendations to revamp your backup site and have it prepped for any emergency:
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Topics: Dispatch, Command Centers, Pre-Planning
The Latest Trends & Buying Information
Preparing to buy dispatch console furniture can be an extremely daunting project. These resources can help you with current industry trends and will help you with what you need to know before you buy.
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Topics: Warranty, Features, Pricing, Dispatch, Command Centers, Pre-Planning, Customer Service & Troubleshooting
If you're getting ready to purchase Dispatch Console Furniture, you will want to know that you are getting the best value or return on your investment (ROI). This is critical information for your your team and your taxpayers. Here is a quick guide on what to look for to make sure you are getting the most ROI for your dispatch consoles.
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Topics: Warranty, Features, Pricing, Pre-Planning, Brief Overview
Purchasing dispatch furniture is not an easy task, which is probably why it only happens every 10-15 years. There are a lot of steps and parties involved, from radio vendors to flooring teams, it’s not exactly like trip to IKEA!
When you’re about to request your purchase order, it’s tempting to let your foot off the gas pedal because it feels like you’ve done all the hard stuff. Many Comm Center Managers will agree, you’re only just getting your engines started.
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Topics: Installation Information, Design, Features, Pricing, Pre-Planning, Brief Overview
People often come to us when they aren’t sure how long it will take to get new dispatch furniture. Having a timeline and knowing approximate dates can help make the process smooth from beginning to end. Having a timeline can also help to eliminate the guessing game of when to start looking for furniture and/or when to start asking your county for money or possibly preparing your agency’s budget for the next fiscal year.
Another great way a timeline can eliminate the stresses of getting new dispatch furniture is to help you work backwards. Let’s say your project HAS to be completed by a certain date. With a timeline in place, you can let your purchasing department know that if they drag their feet on things like a PO, then it's possible the whole project could be delayed. Or maybe you are planning to go “live” in your new building on a specific date, this would mean that you'd need to have a signed PO by a minimum 10 weeks prior to "go live" date.
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Topics: Pricing, Dispatch, Command Centers, Pre-Planning, Brief Overview
