When you start thinking about your 911 Comm Center and those little things you'd really like, you might start to come up with a wish list. Let's face it, everyone has a wish list! The focus is usually on the basics: height adjustable workstations, monitor mounting, cable management, and CPU storage. You've been good all year, right? So ask yourself - what about those little extras on your wish list? What do you really 'want for Christmas?'

Earthquakes Facts:

• Occur without warning
• Can be deadly and extremely destructive
• Can occur at any time
• The major threats posed by earthquakes are bodily injuries and property damage, which can be considerable and even catastrophic.

Earthquakes, especially major ones, are dangerous, inevitable, and a fact of life in a number of states. Being prepared in a 911 dispatch center means the seismic anchoring of your workstations. Properly anchoring your workstations can help ensure that when the public calls your dispatch center, you'll be ready! 

Proper earthquake preparation of your Dispatch Center can:

• Save lives
• Reduce injuries
• Reduce property damage
• Avoid prolonged disruptions of functions

We all have Moms and some of us are even Moms ourselves. After some time (and I'll admit, after my teenage years) it struck me, that maybe we should listen to our Moms a bit more often. So, I want you to close your eyes and think of a time when your Mom has told you to do something or maybe NOT to do something. There! Got it…? Now, with that in mind, read these helpful tips on how you can extend the life of your dispatch workstations.

When researching new dispatch furniture, it’s understandable that you want to find the best value for your dispatchers, techs, management, and taxpayers. Price is always a concern, and should be a very important component to your decision-making process. You also need furniture that’s durable and will last, especially given the high-impact work environment of emergency dispatch. Ergonomics should be high on your list, as well, as you want the consoles to comfortably fit all your dispatchers. But one thing that’s easy to overlook should be another important consideration during the shopping process: a reliable warranty.

Some companies may try to tell you that their “lifetime warranty” proves that their product is better than others on the market. This isn’t always the case. Warranties can be difficult to read and understand, and often don’t translate easily into layman’s terms. With this in mind, we’ve put together this simple guide to walk you through common warranty terms (and what they really mean), and explain what questions you should ask to ensure you get a fair deal from any dispatch furniture manufacturer.

Step into the service bay of an auto dealership and what do you see? Efficiency. In fact, walk into my wife’s kitchen and you’ll see a similar lean approach to how she works in her space. No one likes to waste time and energy when you’re just trying to get the job done. And considering that most Americans spend 90 percent (or more) of our time indoors, it’s important for Comm Center Managers to build a comfortable work environment — especially in a space-critical dispatch center, where every inch matters.

With this in mind, I’ve developed three “secrets” to guide Comm Center Managers in their quest to maximize their workspaces. These tips will not only help your 911 center operate more efficiently, but will also increase the productivity of your team. So let’s get started!

Walking the show floor at any conference for public safety professionals is a great opportunity to check out the latest and greatest offerings from the industry’s top vendors. Never was this more true than at The Association of Public-Safety Communications Officials’ (APCO) Annual Conference and Expo in New Orleans, which took place in early August.

Not surprisingly, my favorite part of these exhibitions is visiting other dispatch furniture manufacturers. There is nothing better than touching, feeling, and sometimes riding up and down on the furniture! I have 17 years of experience in this industry, and want to share with you what stood out to me.

So without further ado, here’s what you missed from the dispatch furniture vendors at APCO 2014 (in alphabetical order):

NEWLY UPDATED FOR 2021:

If you’re planning to invest in new furniture for your dispatch, communications or radiology center, there’s one major attribute that you might be looking for above any others: reliability. But how will you know if a furniture manufacturer offers products that are safe and long lasting? One simple way is by seeking out the BIFMA stamp of approval.

Here is a quick overview of this important standard and why it matters.

Recently, at 2014 NENA in Nashville, TN, I was asked by Ricardo Martinez from the Within the Trenches to participate in a podcast about Xybix, our 911 ergonomic workstations and the recently introduced treadmills and bikes. Naturally, I accepted his invitation and  answer quite a few of the questions we've been receiving about the treadmill workstations. Here is what Ricardo came up with. 

Episode topics –

• Xybix history
• Treadmill facts
• Xybix blogs
• Frequently Asked Questions

So you’re planning a new dispatch center! Where should you start? One of the first questions an architect or contractor may ask is how much square footage you’ll require for the space. This is a tricky question, and one that carries serious financial consequences. On one hand, you don’t want so much space that sections of the room are left empty. On the other, you don’t want to squeeze workstations into an area that is too small either. Take advantage of this pre-planning stage to build the perfect fit — with a space for your current staff (plus room to grow) that will meet the functional requirements of an up-to-date dispatch center. But how much square footage is that, exactly? That question may leave you scratching your head.