Xybix's Blog

Post Dispatch Furniture RFP: 5 Tips on What to Do Now

Posted by Maria Teruel on May 19, 2017 2:22:35 PM

RFP what to do now.jpgThere are many different avenues out there when purchasing your height-adjustable dispatch workstations and dispatch furniture. Some 911 Comm Centers require a three-quote process, others purchase directly off of state contracts, and some "piggy-back" off of open contracts in their states. If your 911 Comm Center chooses or requires a formal bid process, the journey can be more complicated than you expect! You will have to draft up arequest for proposal (RFP), which often has an addendum or two. Then you also have to think about reviewing and scoring the submittals. Then, when the RFP is closed and the vendor is awarded, you might think, "Hooray! We're in the clear!" Let me put the brakes on that dream wagon; there's still some more work to do.

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Topics: Purchasing, RFP

5 Dispatch Furniture Questions to Ask on a Comm Center Tour

Posted by Maria Teruel on Jan 13, 2017 2:51:41 PM

5_Questions_to_ask_on_a_Comm_Center_Tour.jpgThere are several different avenues available for researching new dispatch furniture, and sorting through them all can often feel overwhelming. Depending on how your center makes this kind of purchase, you might have to collect three or more quotes, purchase off of a specific contract, or even go through a bid process. It’s also likely that a salesperson will visit your center with some literature and provide a proposal configuration.

Doing your own research during this time is critical, as it gives you as a buyer or an end user a good foundation to pinpoint your specific needs. One of the best ways to achieve this is by going on a field trip or Comm Center tour! Visiting neighboring centers or taking a tour at a national trade show are a couple of the most educational ways to explore furniture options, as you’ll get to see the furniture in person and ask the staff and representatives questions about their experience with it.

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Topics: Buying, Purchasing, Installation, Warranty, RFP, Workstation Planning

Find the Right Dispatch Console Furniture Vendor: Questions You Should Ask

Posted by Rob Cormier on Jan 6, 2017 4:22:57 PM

Console Furniture Vendor (2).jpgPersonally, I am not a dispatcher. However, I am lucky enough to get to spend time with many first responders, and I have learned a lot from this great group of individuals over the years. Specifically, I’ve been educated on what does and doesn’t work for them when it comes to their dispatch consoles. While I came into this market with an understanding of how office furniture is designed, manufactured and installed, the furniture needs of an administrative setting are a bit simpler when compared to the complicated needs of a dispatch center. The dispatchers who I’ve gotten to know have opened my eyes to how important the process of selecting new dispatch console truly is.

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Topics: Buying, Purchasing, Due Diligence

Building a new 911 Center? Here's what Dave Cohick, Tioga County 911 had to say.

Posted by Maria Teruel on Dec 12, 2016 9:14:32 AM

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In 2014, we built an entirely new 911 center. Prior to our new center, we were in a basement for 36 years, our last furniture system (a Xybix competitor) we had for over 10 years. “We won’t make that mistake again”. 

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Topics: Buying, Purchasing, Cabling, Workstation Planning, Computers

ROI: How You and Your Dispatchers Get the Most Out of Your Consoles

Posted by Ken Carson on Oct 3, 2016 2:48:39 PM

Return_on_Investment.jpgIn the business world, everyone talks about return on investment (ROI). Recently, I have been seeing this term pop-up more and more in relation to buying dispatch furniture.  It’s often illustrated like this:  

Cost of work station: $22,000.00

Longevity in years: 15

Cost per year: $1,466.00  

This magic number of dollars to return on investment is simply about profit margins and the bottom dollar. When in fact, ROI can actually be much more complex than this.

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Topics: Buying, Purchasing, Price, Dispatch Consoles, Value

What does "for the lifetime of your dispatch console" really mean?

Posted by Ken Carson on Jun 2, 2016 12:00:25 PM

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“What is the lifetime of the product?” That is a question we get usually during the bid process. The answer is simple.  It is an arbitrary number of years the salesperson will tell you depending on how much they want to win the job. 

Really?  Yes, it is that simple.  Any salesperson can throw out a high number like they’re at an auction.  Some may say their design will hold up for 20 years while others will say they’re good for 100 years. They are safe doing this because, more than likely, the salesperson will move on to another job in the next few years, and in a few more years, you can almost bet that the staff at the center will have enough turnover they forget this claim entirely.

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Topics: Purchasing, Dispatch Consoles, Warranty, Customer Service

Dispatch Furniture Bonds: Why Are They So Important?

Posted by Doug Herman on May 6, 2016 4:46:50 PM

Bonds.jpgYou’re about to launch a project to upgrade your center that includes a dispatch furniture purchase. When you meet with your committee or supervisor, what is the most common thing you’ll hear?  “For the amount of money we’re spending, we need furniture that will LAST.”

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Topics: Buying, Purchasing

Different Ways of Purchasing Console Furniture

Posted by Glen Hanson on Mar 29, 2016 5:00:00 AM

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Some of you may not know that there are a variety of methods to look into when purchasing dispatch furniture, and agencies have a couple of different options when it comes to paying for it. Traditionally, purchasing console furniture is done by making a large purchase upfront through a purchase order, or PO, but many smaller agencies can struggle to come up with the funds needed to go this route. If you are one of these agencies, it may be time to look for alternative purchasing options.

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Topics: Buying, Purchasing

What to Expect When You're Expecting...Dispatch Furniture?

Posted by Megan Lewis on Mar 15, 2016 11:32:03 AM

What_to_expect_when_youre_expecting.jpgWARNING: This is a baby-free article. ☺

Buying new dispatch furniture for your communications center can be a daunting task. It comes with a lot of recommendations, shared experiences and horror stories, and it's kind of like a blind date. You've heard from your friend at Comm Center A that Vendor X is a great catch! They’re attractive, timely, well-behaved, plus they come with great references; everything fits! However, when you get down to the nitty gritty, everything falls apart and nothing works out like you thought it would. As a recipient of several, horrible, no good, very bad dates, it really makes you question what you ever did to your friend at Comm Center A. I mean, this is what they REALLY think of you? But I digress…

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Topics: Buying, Purchasing, Dispatch Consoles

5 Things I didn't know about Xybix

Posted by Maria Teruel on Mar 4, 2016 1:00:00 AM

Xybix2.pngMaybe you’re reading this and you’ve just started researching for an upcoming dispatch furniture project? Maybe you’re already a die hard Xybix fan? Maybe you’re just plain curious? That was definitely me just a few months ago--curious. I had quite a few questions about the new company I started working for. What does Xybix do? What makes them special? How do they operate? What does “Xybix” even mean?  If you’re wondering the same things, check out these 5 things I learned when I joined the Xybix team:

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Topics: Purchasing, Pre-Installation, Customer Service, Due Diligence

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