Xybix's Eagle Dispatch Consoles Are Here to Stay: Here's Why.

Posted by Halley Barba on Jul 12, 2019 9:53:01 AM

Xybix Eagle Dispatch Consoles
Xybix’s Eagle Line dispatch consoles have been taking over comm centers and PSAPs for over a year now, but why are these consoles here to stay? Let me help you experience the Eagle Difference.

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Topics: Health, Accessories, Features, Communications Center, Climate Control

The Latest Trends in Monitors for 911 Dispatch Communications Centers

Posted by Maria Teruel on Jun 13, 2019 4:58:44 PM

Latest Trends In Monitors for Comm CentersIn the world of dispatch furniture equipment, it’s no secret that in Communications Centers the monitors are getting larger and the CPUs are getting smaller. Now it seems like there are endless options for monitor sizes, and that means new ways to configure them as well. If you’re brainstorming new ways to improve or change your monitor setup, here are 3 trends that we’ve noticed in the field:

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Topics: Monitors, Computers, Communications Center

911 PSAP Design: 4 Considerations For Your Next Remodel

Posted by Megan Yartz on May 21, 2019 3:50:44 PM

Dispatch Console Design - PSAP - 911 Comm Center
Whether you are looking at upgrading your dispatch consoles, remodeling your existing space, or building a new 911 Comm Center, it is a huge undertaking, and can be a lengthy process with lots of pressure to do it right!  What some folks don’t know is who can help you achieve this – a great design team. 

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Topics: Design, Value, Customer Service, space planning, room layout, Communications Center

Solution to Disruptions & Interruptions: A Status Indicator Light for 911 Dispatch

Posted by Kathleen Utley on May 14, 2019 9:24:16 AM

phone call GIF
“I’m on the phone!”

Never has that phrase been more important than when you’re taking a 911 call where your every bit of attention needs to be to the caller on the other end of the phone. You’re responsible for asking questions, gathering information on the emergency as well as dispatching fire, police or an ambulance. Heck, that’s a lot of pressure! Not to mention, you’re also being recorded on the line.

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Topics: Lighting, Accessories, Features, Communications Center, Climate Control

How to Avoid the Polar Vortex of Temperature in Your Comm Center

Posted by Megan Yartz on Feb 28, 2019 10:38:38 AM

Climate Control XybixWhile driving through the frigid, negative degree temperatures in Canada two weeks ago (and yes, I’m talking Fahrenheit!), the first thought that came to mind is, “How in the WORLD do these dispatchers regulate the temperatures in their centers with these out-of-this-world temperatures?” Then,
I thought of all of the southern parts of the US that get into triple digit heat during the summer months, wondered how they prevent having their center too cold.

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Topics: Dispatch Consoles, Morale, Communications Center, Climate Control

Back It Up - Console Furniture Ideas For Your PSAP Backup Center

Posted by Maria Teruel on Feb 22, 2019 3:38:49 PM

 

Backing Up Your PSAP Console Furniture IdeasWith winter winding down, we tend to go through our closets and get rid of the clutter. What better place to start dusting than your own 911 backup center. You know, that room that hardly ever gets some love!

As much as technology has advanced, there is still a small chance of failure and the need to work out of your backup site. Alternatively, there could be inclement weather that might force you to go to a different location. Many PSAPs are revamping their backup center to mirror their primary location in the event of an emergency. Some are also utilizing the space as a training facility. Given the increased use, more Comm Centers are asking about solutions for their backup site. Here are a few recommendations to revamp your backup site and have it prepped for any emergency:

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Topics: PSAP Workstation Furniture, Dispatch Consoles, Workstation Planning, Communications Center

The Best Dispatch Console Furniture Resources of 2018 and Beyond

Posted by Kathleen Utley on Jan 15, 2019 11:36:47 AM

The Best Dispatch Console Furniture Resources of 2018 and BeyondThe Latest Trends & Buying Information

Preparing to buy dispatch console furniture can be an extremely daunting project. These resources can help  you with current industry trends and will help you with what you need to know before you buy.

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Topics: Buying, Purchasing, Price, Pre-Installation, Dispatch Consoles, Warranty, Value, Workstation Planning, Customer Service, Due Diligence, Durability, Communications Center, Resources

Your Timeline Infographic to Purchasing Dispatch Furniture

Posted by Kanesha Patrick-Robinson on Nov 7, 2018 3:46:43 PM

Dispatch Furniture InfographicPeople often come to us when they aren’t sure how long it will take to get new dispatch furniture. Having a timeline and knowing approximate dates can help make the process smooth from beginning to end. Having a timeline can also help to eliminate the guessing game of when to start looking for furniture and/or when to start asking your county for money or possibly preparing your agency’s budget for the next fiscal year.

Another great way a timeline can eliminate the stresses of getting new dispatch furniture is to help you work backwards. Let’s say your project HAS to be completed by a certain date.  With a timeline in place, you can let your purchasing department know that if they drag their feet on things like a PO, then it's possible the whole project could be delayed. Or maybe you are planning to go “live” in your new building on a specific date, this would mean that you'd need to have a signed PO by a minimum 10 weeks prior to "go live" date.

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Topics: QUICK TIPS, Purchasing, PSAP Workstation Furniture, Dispatch Consoles, Workstation Planning, Due Diligence, Communications Center

One of the Spookiest Decisions for a 911 Dispatch Manager - New Comm Center Furniture!

Posted by Kathleen Utley on Oct 31, 2018 1:02:35 PM

hocus pocus halloween GIFIt's HALLOWEEN and probably one of my favorite holidays!! So, that got me thinking what would be spooky or maybe a bit scary for a 911 dispatch manager or supervision….? The type of scary I'm talking about is a huge decision, that will have an impact on the Comm Center, or a legacy that will be left and how this type of a decision would effect the Center for years to come (maybe even after you retire). That sounds pretty scary and intimidating to me. So what type of decision am I talking about? Just like the in those scary movies, (I only like them one time a year), the ever-elusive masked killer is running through the house with a butcher knife, it finally came to me… the decision to purchase Comm Center dispatch furniture…. dun…dun…dun!

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Topics: Buying, Purchasing, Workstation Planning, Morale, room layout, Communications Center

9 Computer Storage Options for 24/7 Communication Centers (PICTURES!)

Posted by Kathleen Utley on Aug 23, 2018 3:22:44 PM

Let's face it...housing a computer or computers in a 24/7 communication center is a fickle beast! Oftentimes, you can feel forced into using unsightly, under-surface metal containers, which conduct and trap heat. And let’s just say, there is a reason why they are shoved under your feet at your workstation… Can you say “UGLY?!”

I’m here to tell you that there are other options to housing your computers, probably more than you know. A reputable custom furniture manufacturer of 24/7 furniture will listen to your ideas, concerns and spatial constraints and help you come up with a communication center design solution to best fit your needs and the needs of your people.

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Topics: Dispatch Consoles, Computers, space planning, room layout, Storage, Communications Center