What is the Best Dispatch Desk?

Posted by Ken Carson on Feb 21, 2024 7:25:29 AM

How often do you google “What’s the best…?” Every time you shop for something unfamiliar, I’m guessing. And shopping for dispatch desks usually falls into that unfamiliar territory. After all, the desks last a long time—10 to 20 years—and they’re not exactly advertised on TV. Unless you intentionally keep up with innovations in the technical furniture industry, the Google machine is often your best hope to start researching the desks.

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Topics: Ergonomics, Features, Dispatch, Xybix vs. Competitors

5 Xybix Innovations that Improve Jobs in Dispatch, Healthcare, Surveillance, and More

Posted by Doug Herman on Jan 3, 2024 7:40:59 AM

A core value at Xybix is innovation, and boy have we been busy this year. Our owners, salespeople, designers, and engineers are constantly talking to people in the industries we serve to learn about challenges, trends, and current and future needs. (That’s why we hit all the premier trade shows.) Then we go back to our manufacturing facility, brainstorm, experiment, and come up with myriad ways to surprise you, delight you, and serve your needs.

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Topics: Employee Health, Ergonomics, Dispatch, Featuring a Video or Photo Gallery

Brown County 911 Shares the Difference a Desk Makes

Posted by Doug Herman on Dec 20, 2023 7:23:02 AM

Xybix recently helped Brown County Public Safety Communications team replace its decades-old furniture with modern ergonomic consoles sporting innovative features such as app-controlled personalized lighting and climate controls along with under-desk exercise equipment.

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Topics: Employee Health, Ergonomics, Dispatch, Featuring a Video or Photo Gallery

Dispatchers Dish on Benefits of New Desks

Posted by Doug Herman on Nov 29, 2023 7:18:25 AM

At Xybix, we’re happy to share with you all the cool features of our ergonomic sit-to-stand dispatch consoles. Our consoles are packed with tried-and-true basics plus innovative new options designed specifically for the long hours and stressful shifts that dispatchers typically experience. But we know it’s better for you to hear it straight from other dispatchers, so we talked to a few employees at Aurora 911 after a significant remodel that included new Xybix consoles, a new layout from a Xybix designer, and new paint and carpeting.

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Topics: Employee Health, Ergonomics, Dispatch, Featuring a Video or Photo Gallery

Lockers Boost Morale in Dispatch Centers

Posted by Doug Herman on Sep 14, 2023 8:21:09 AM

Think about how edgy you feel when you leave your phone in the car or plug it in a few feet away at, say, a coffee shop. Imagine if your belongings were always out of your possession like this, while you’re busy taking critical dispatch calls. This is where personal lockers come in—and they offer plenty of other benefits as well.

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Topics: Employee Health, Accessories, Dispatch, Fun & Morale

Unraveling the Intricate Dance Between Culture and the 9-1-1 Staffing Crisis

Posted by Karolina Krakowiak on Sep 1, 2023 7:23:13 AM

(NOTE: This article was originally written for 911training.net)

We all understand that 9-1-1 dispatch centers serve as the vital bridge connecting individuals in distress with the timely aid of first responders. However, the often-overlooked factor of the culture within these centers can profoundly influence the morale and job satisfaction of staff, ultimately impacting the ability to provide effective emergency services.

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Topics: Installation Information, Dispatch, Featuring a Video or Photo Gallery

Headache-Free Monitor Management for Dispatch Centers

Posted by Ken Carson on Jul 26, 2023 8:04:49 AM

Computer monitors cause all kinds of headaches. Finance may not like the price, IT may hate the installation process, visitors may trip over all the cords, and, most importantly, monitors may literally give computer users headaches. And that is too bad because dispatchers rely on computer monitors—lots of computer monitors—to help people. Aside from the misery for the person with the headache, consider this statistic: Migraines alone cost $11 billion in medical spending and another $11 billion in lost productivity. That’s per year.

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Topics: Employee Health, Dispatch, Fun & Morale, Featuring a Video or Photo Gallery

The Top 5 Reasons Why Your Dispatch Center Needs a Custom Layout

Posted by Ken Carson on Jun 14, 2023 7:23:09 AM

Internet search engines—and people, for that matter—love lists. Top 5 Happy Hours! Top 10 Places to Live! So, I wanted to write Top 5 Dispatch Center Layouts! Then, I quickly self-corrected because the only Top Layout is the one that works for the unique needs of your center and helps you serve your community.

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Topics: Installation Information, Dispatch, Featuring a Video or Photo Gallery

A Realistic Timeline for a Control Center Remodel

Posted by Doug Herman on Mar 22, 2023 7:12:22 AM

Remodel_Timeframe

To achieve a goal—like launching, expanding, or remodeling a control center or dispatch center—you need to start with a realistic completion date. Without this target date and supporting milestones, you have nothing to aim for and nothing to hold you accountable. The timeline will be as custom as your project, and can range anywhere from 4 months to 4 years. The typical timeframes here can help you get started.

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Topics: Installation Information, Pricing, Dispatch, Pre-Planning

Why a Dispatch Center Remodel Requires a Steering Committee

Posted by Doug Herman on Mar 15, 2023 7:09:40 AM

People who work in dispatch centers are experts in all kinds of emergency and non-emergency situations that I’ll never understand. They are not likely, however, to be experts in remodeling and selecting dispatch center consoles. So once funds are approved for a remodel or expansion, who is assigned to manage the project?

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Topics: Installation Information, Pricing, Dispatch, Pre-Planning