Xybix’s Eagle Line dispatch consoles have been taking over comm centers and PSAPs for over a year now, but why are these consoles here to stay? Let me help you experience the Eagle Difference.

In the world of dispatch furniture equipment, it’s no secret that in Communications Centers the monitors are getting larger and the CPUs are getting smaller. Now it seems like there are endless options for monitor sizes, and that means new ways to configure them as well. If you’re brainstorming new ways to improve or change your monitor setup, here are 3 trends that we’ve noticed in the field:

Casino floors are like no other place on earth. The flashing lights and winning rings of slot machines. Cocktail servers
all around with smiling faces. The cheers of excitement as someone shouts “red!”
or “black!” Your casino has an energy that can’t be found anywhere else. Because
of all this constant action, you need exceptional security operations.

The recent advancements in technology are astonishing. Cameras can cover every inch of the floor and use facial recognition. Real time text alerts are used to notify staff instantly of a possible threat. It is no secret that constantly upgrading and investing in new technology is a key strategy to keeping your guests and casinos secure and safe.

But what investment is your casino missing?

“I’m on the phone!”

Never has that phrase been more important than when you’re taking a 911 call where your every bit of attention needs to be to the caller on the other end of the phone. You’re responsible for asking questions, gathering information on the emergency as well as dispatching fire, police or an ambulance. Heck, that’s a lot of pressure! Not to mention, you’re also being recorded on the line.

It’s time to upgrade the consoles/desks in your command and control room. You’ve got the buy in from all the higher-ups and everyone understands the importance of ergonomic height-adjustable consoles. Now what?

Regardless if you work a traditional 9-5 or a 12 hour night shift, its likely you know what hitting the midday wall feels like! Your day probably starts off with a cup of coffee or energy drink, then you're  feeling pretty good, and ready to conquer the day. Next, is lunch, hopefully giving you a chance to step away or maybe you're forced to eat at your desk and as the day wears on, it happens… the wall! That drowsy feeling you get every afternoon with several hours left on the clock.

While driving through the frigid, negative degree temperatures in Canada two weeks ago (and yes, I’m talking Fahrenheit!), the first thought that came to mind is, “How in the WORLD do these dispatchers regulate the temperatures in their centers with these out-of-this-world temperatures?” Then,
I thought of all of the southern parts of the US that get into triple digit heat during the summer months, wondered how they prevent having their center too cold.

With winter winding down, we tend to go through our closets and get rid of the clutter. What better place to start dusting than your own 911 backup center. You know, that room that hardly ever gets some love!

As much as technology has advanced, there is still a small chance of failure and the need to work out of your backup site. Alternatively, there could be inclement weather that might force you to go to a different location. Many PSAPs are revamping their backup center to mirror their primary location in the event of an emergency. Some are also utilizing the space as a training facility. Given the increased use, more Comm Centers are asking about solutions for their backup site. Here are a few recommendations to revamp your backup site and have it prepped for any emergency:

The Latest Trends & Buying Information

Preparing to buy dispatch console furniture can be an extremely daunting project. These resources can help  you with current industry trends and will help you with what you need to know before you buy.

People often come to us when they aren’t sure how long it will take to get new dispatch furniture. Having a timeline and knowing approximate dates can help make the process smooth from beginning to end. Having a timeline can also help to eliminate the guessing game of when to start looking for furniture and/or when to start asking your county for money or possibly preparing your agency’s budget for the next fiscal year.

Another great way a timeline can eliminate the stresses of getting new dispatch furniture is to help you work backwards. Let’s say your project HAS to be completed by a certain date.  With a timeline in place, you can let your purchasing department know that if they drag their feet on things like a PO, then it's possible the whole project could be delayed. Or maybe you are planning to go “live” in your new building on a specific date, this would mean that you'd need to have a signed PO by a minimum 10 weeks prior to "go live" date.