Xybix's Blog

Do you have a Pain in the Neck in your Comm Center?

Posted by Eric Parks on Jun 14, 2017 10:54:36 AM

painintheneck.jpgWhen you first read the title of this blog, what were you really thinking? Were you ready to respond with names, or did you answer with just a simple yes or no? Working in a 911 Comm Center myself over the past 25 years, pain is a topic I hear quite frequently. If you or someone you work with suffers from neck pain while working, here is a remedy to address that problem and prevent it from occurring in the future:

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Topics: Ergonomics, Monitors, Eye Strain, Dispatch Consoles

Post Dispatch Furniture RFP: 5 Tips on What to Do Now

Posted by Maria Teruel on May 19, 2017 2:22:35 PM

RFP what to do now.jpgThere are many different avenues out there when purchasing your height-adjustable dispatch workstations and dispatch furniture. Some 911 Comm Centers require a three-quote process, others purchase directly off of state contracts, and some "piggy-back" off of open contracts in their states. If your 911 Comm Center chooses or requires a formal bid process, the journey can be more complicated than you expect! You will have to draft up arequest for proposal (RFP), which often has an addendum or two. Then you also have to think about reviewing and scoring the submittals. Then, when the RFP is closed and the vendor is awarded, you might think, "Hooray! We're in the clear!" Let me put the brakes on that dream wagon; there's still some more work to do.

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Topics: Purchasing, RFP

Stress at Work for 911 Dispatch: 4 Ways to Improve Your Work Area

Posted by Kathleen Babcook on May 9, 2017 6:00:00 AM

We all know by now that stress can be a huge issue for those in 911 dispatch. But, what if you could eliminate some stress with a few helpful suggestions, would you? Well, what about something as simple as improving your work area? Yes, the place where you spend a significant amount of time at during your work day. Think it’s worth a try to reduce stress and dissatisfaction? I do. So here are my tips for improving your work area:

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Topics: Health, Cleaning, Stress

Call Me Maybe? References for 911 Comm Centers

Posted by Ken Carson on May 2, 2017 4:49:00 PM

CallMeMaybe?.jpgI have witnessed many instances where 911 Comm Center staff members are shopping for new equipment, but they will not call any references of the vendors-in-question. I am not sure why this is? Maybe the dispatch managers know that the companies they’re looking into will only send them the “good” references, maybe they simply do not have the time to call around, or maybe they just feel silly asking someone else if they’ve made a good choice or not.

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Topics: Buying, Dispatch Consoles, Customer Service, Due Diligence

4 Types of Lighting in a 911 Dispatch Center

Posted by Ken Carson on Apr 27, 2017 1:57:26 PM

4 Types of Lighting in a 911 Dispatch Center.jpgThere are four types of lighting in a 911 dispatch center. There isn’t a right or wrong way to go about it, and each center utilizes a different approach when it comes to illumination. Similarly, each shift will use lighting differently based on the preferences of dispatchers and the time of day. Heck, even each dispatcher will have a different opinion on which lighting option is best for them.

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Topics: Lighting

The Core Truth: Let’s Talk About Panel Systems

Posted by Doug Herman on Apr 18, 2017 3:28:47 PM

Panel Systems.jpgWhen customers like yourself purchase console furniture, the sales process often includes a discussion about panel systems, also known to some as the “core.” If you speak with a variety of vendors, you will get a variety of panel solutions as well. I want to help educate you about what is needed from panel or core systems so that you end up with the most efficient option.

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Topics: Cabling, Workstation Planning, Durability

Dispatch Furniture: Cost, Options and Features

Posted by Ken Carson on Mar 31, 2017 5:03:06 PM

Dispatch Furniture- Cost, Options and Features.jpgThis is something that we get asked quite a bit. Understandably, many of you want to get the best value out of your purchase for dispatch furniture. This consists of the initial cost of the dispatch station as well as the expectant lifetime of the product and the warranty. Getting the most for your money is important no matter where you work.

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Topics: Buying, Dispatch Consoles

Dispatch Consoles, Cable Management and Birthdays?

Posted by Ken Carson on Mar 16, 2017 3:27:25 PM

Cable Management.jpgMy oldest son’s 17th birthday was on March 2nd. As many of you know, it’s incredible how kids change and grow by that age. As all parents feel about their children, I am so proud of him and what he has done so far in his life that I cannot say enough good things.

This brings me around to a Xybix installation job that I visited which installed in 1999. This means it was shortly before my son was even born. Just like my son has changed, how we build our dispatch consoles and even how we run the business at Xybix has transformed as well.

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Topics: Installation, Cabling, Pre-Installation, Dispatch Consoles, Customer Service

The Silent and Dark Morale Killer in a 911 Communications Center

Posted by Todd Parson on Feb 28, 2017 1:14:14 PM

SteelDesign.jpgA 911 communications center is host to many dark calls. For 911 dispatchers who are responsible for answering these critical phone calls, death is on the phone daily. I spent 14 years as a paramedic in Denver, and I remember that one day my unit alone saw eight cases dead on arrival (DOA). Later on, we were able to make our way to one of the local parks to look at green grass, beautiful lakes, and pleasant foliage in order to soothe some of the pain we had witnessed.

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Topics: Health, Workstation Planning, Morale

Improve Morale In Your 911 Comm Center: Employee Recognition Ideas

Posted by Kathleen Babcook on Feb 7, 2017 4:20:29 PM

Morale.jpgI’m just going to say it, employee morale and company culture have a huge effect on the workplace. Absenteeism, lost productivity and poor health have all been directly attributed to morale in a workplace. So in a 24/7 industry like 911 dispatch, how can you improve morale and company culture, while adhering to policies and guidelines.

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Topics: Health, Human Interest, Morale

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