Xybix's Blog

Dispatch Consoles, Cable Management and Birthdays?

Posted by Ken Carson on Mar 16, 2017 3:27:25 PM

Cable Management.jpgMy oldest son’s 17th birthday was on March 2nd. As many of you know, it’s incredible how kids change and grow by that age. As all parents feel about their children, I am so proud of him and what he has done so far in his life that I cannot say enough good things.

This brings me around to a Xybix installation job that I visited which installed in 1999. This means it was shortly before my son was even born. Just like my son has changed, how we build our dispatch consoles and even how we run the business at Xybix has transformed as well.

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Topics: Installation, Cabling, Pre-Installation, Dispatch Consoles, Customer Service

The Silent and Dark Morale Killer in a 911 Communications Center

Posted by Todd Parson on Feb 28, 2017 1:14:14 PM

SteelDesign.jpgA 911 communications center is host to many dark calls. For 911 dispatchers who are responsible for answering these critical phone calls, death is on the phone daily. I spent 14 years as a paramedic in Denver, and I remember that one day my unit alone saw eight cases dead on arrival (DOA). Later on, we were able to make our way to one of the local parks to look at green grass, beautiful lakes, and pleasant foliage in order to soothe some of the pain we had witnessed.

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Topics: Health, Workstation Planning, Morale

Improve Morale In Your 911 Comm Center: Employee Recognition Ideas

Posted by Kathleen Babcook on Feb 7, 2017 4:20:29 PM

Morale.jpgI’m just going to say it, employee morale and company culture have a huge effect on the workplace. Absenteeism, lost productivity and poor health have all been directly attributed to morale in a workplace. So in a 24/7 industry like 911 dispatch, how can you improve morale and company culture, while adhering to policies and guidelines.

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Topics: Health, Human Interest, Morale

Making Your Health a Priority as a 911 Dispatcher

Posted by Cher Ice on Jan 27, 2017 3:32:17 PM

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You are basically a superhero. After all, as a 911 dispatcher, you save lives all day every day. Thanks to you and your ability to remain calm during the most trying times, lives are saved on a daily basis.

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Topics: Health, Human Interest, Recipes

5 Dispatch Furniture Questions to Ask on a Comm Center Tour

Posted by Maria Teruel on Jan 13, 2017 2:51:41 PM

5_Questions_to_ask_on_a_Comm_Center_Tour.jpgThere are several different avenues available for researching new dispatch furniture, and sorting through them all can often feel overwhelming. Depending on how your center makes this kind of purchase, you might have to collect three or more quotes, purchase off of a specific contract, or even go through a bid process. It’s also likely that a salesperson will visit your center with some literature and provide a proposal configuration.

Doing your own research during this time is critical, as it gives you as a buyer or an end user a good foundation to pinpoint your specific needs. One of the best ways to achieve this is by going on a field trip or Comm Center tour! Visiting neighboring centers or taking a tour at a national trade show are a couple of the most educational ways to explore furniture options, as you’ll get to see the furniture in person and ask the staff and representatives questions about their experience with it.

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Topics: Buying, Purchasing, Installation, Warranty, RFP, Workstation Planning

Find the Right Dispatch Console Furniture Vendor: Questions You Should Ask

Posted by Rob Cormier on Jan 6, 2017 4:22:57 PM

Console Furniture Vendor (2).jpgPersonally, I am not a dispatcher. However, I am lucky enough to get to spend time with many first responders, and I have learned a lot from this great group of individuals over the years. Specifically, I’ve been educated on what does and doesn’t work for them when it comes to their dispatch consoles. While I came into this market with an understanding of how office furniture is designed, manufactured and installed, the furniture needs of an administrative setting are a bit simpler when compared to the complicated needs of a dispatch center. The dispatchers who I’ve gotten to know have opened my eyes to how important the process of selecting new dispatch console truly is.

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Topics: Buying, Purchasing, Due Diligence

3 New Years Resolutions to Help You Achieve Better Health in 2017!

Posted by Heather Brown on Dec 30, 2016 9:14:34 AM

New Year.jpgIt's that time of the year again! It’s time to start thinking about your New Year's resolutions. I'm sure you all start out the year with great intentions of quitting smoking, exercising more regularly, eating better, etc. We all start out January 1st gung-ho and ready to conquer the world, and we plan to exceed all of our goals! It’s great to be determined, but are we setting ourselves up to fail though? I think if we set reasonable expectations for ourselves and don’t push our limits, keeping New Year's resolutions and creating healthier lifestyles can be achieved.

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Topics: Health, Human Interest

What Makes Xybix's Dispatch Consoles Last So Long?

Posted by Ken Carson on Dec 19, 2016 3:35:27 PM

HourGlass.jpgI just had a great conversation with one of Xybix’s longtime customers in Joliet, IL. I still remember our presentation with Joliet/Will County. Sometimes you just know right away that it is a great fit, and this was one of those times.  

What got me excited to write this blog is that the furniture in Joliet is now 10 years old, and according to the chief administrator who has been there the whole time, it still looks new. I found this out as we were discussing depreciation rates of the dispatch consoles. This falls into how long you should hold onto your dispatch furniture. Each center is going to see things differently. In this case, they are looking at the 12-year mark, and they may go to 15 if needed.  

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Topics: Buying, Dispatch Consoles, Warranty, Value, Due Diligence

Building a new 911 Center? Here's what Dave Cohick, Tioga County 911 had to say.

Posted by Maria Teruel on Dec 12, 2016 9:14:32 AM

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In 2014, we built an entirely new 911 center. Prior to our new center, we were in a basement for 36 years, our last furniture system (a Xybix competitor) we had for over 10 years. “We won’t make that mistake again”. 

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Topics: Buying, Purchasing, Cabling, Workstation Planning, Computers

3 Ways to Fight Stress and Stay Happy During the Holidays

Posted by Kathleen Babcook on Nov 22, 2016 2:17:13 PM

Howtobeatholidaystress.jpgHolidays mean stress for most of us. The kids are out of school; family is knocking at the door. You’re responsible for cooking a 20-pound turkey flawlessly and on-time. Not to mention the decorating, shuffling between family traditions and taking care of grandma. Whoa…deep breath. You’re a 911 dispatcher, you’re used to stress right? No doubt, all of us feel the pressure during the holiday season, so here are three things you might try to help fight stress, stay healthy and stay happy during the holidays.

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Topics: Health, Human Interest

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