Innovations Improving Jobs in Dispatch, Healthcare & Surveillance

Updated: February 12, 2025

A core value at Xybix is innovation, and boy have we been busy this year. Our owners, salespeople, designers, and engineers are constantly talking to people in the industries we serve to learn about challenges, trends, and current and future needs. (That’s why we hit all the premier trade shows.) Then we go back to our manufacturing facility, brainstorm, experiment, and come up with myriad ways to surprise you, delight you, and serve your needs.

Brown County 911 Shares the Difference a Desk Makes

Updated: February 12, 2025

Xybix recently helped Brown County Public Safety Communications team replace its decades-old furniture with modern ergonomic consoles sporting innovative features such as app-controlled personalized lighting and climate controls along with under-desk exercise equipment.

At Xybix, we’re happy to share with you all the cool features of our ergonomic sit-to-stand dispatch consoles. Our consoles are packed with tried-and-true basics plus innovative new options designed specifically for the long hours and stressful shifts that dispatchers typically experience. But we know it’s better for you to hear it straight from other dispatchers, so we talked to a few employees at Aurora 911 after a significant remodel that included new Xybix consoles, a new layout from a Xybix designer, and new paint and carpeting.

At the November 2023 Radiological Society of North America (RSNA) Annual Meeting in Chicago, the old advice of “see with your eyes not with your hands” does not apply. While exploring the exhibits for the latest and greatest in radiology, don’t miss the Xybix booth. Our friendly healthcare sales team will encourage you to touch and feel everything on our imaging desks, from the height-adjustable table to the personalized lighting and climate controls to the expert monitor arms.

In radiology, a primary benefit of speech recognition (SR) software is the time savings. With SR, radiologists can turn reports around faster, leading to increased efficiency, higher productivity, and better patient outcomes. Experts assured Radiology Today that voice solutions are “100% essential to their workflow because that time savings is so critical,” and that “Accurate and rapid turnaround of reports can ultimately improve the treatment and outcomes of patients with complex conditions requiring complex treatments.”

Over the last 25 years, I’ve talked to a lot of people, including radiologists. I’ve learned what they need in an imaging desk—things such as sit-to-stand flexibility, easy ways to manage large arrays of monitors, cable management, task lighting, and bias lighting. And then I always enjoy talking to radiologists about features they probably didn’t know they needed.

As I write this from my bright and sunny office, I need to remind myself that radiologists do not have the luxury of sunshine and light at work while reading at their PACS workstations. This is a problem because the dim rooms they work in contribute significantly to burnout levels in radiology of more than 50%. In addition, working for long periods in low levels of ambient light can disrupt circadian rhythms and lead to depression—which doesn’t really help on the burnout front.

Over the last few months, various news stories have caught my eye because of their relevance to dispatch centers. My first takeaway from these stories is the importance of attention to detail in everything from mats to lighting to ergonomics. And my second takeaway is that sitting for long hours is no good for any of us! Read on for details.

With the 24/7/365 use, the moving parts, and the bells and whistles, do dispatch consoles last more than 10 years? For high-quality dispatch consoles, they not only last more than a decade but can still look like new and perform at their best. Recently, Xybix checked in on a client, the Onondaga County 911 Center, for feedback on their 10-year-old consoles. Four dispatchers with a combined 43 years of experience serving one of the largest counties in New York State shared their thoughts in video.

Ergonomic imaging desks are designed to help radiologists stay comfortable and productive while they work. But not all ergonomic desks are created equal. Some are more customizable than others, which is important for many reasons related to the health, safety, and morale of radiologists. And being customizable is not enough—the process of adjusting the desk needs to be so easy that it’s second nature to the radiologist coming on shift or needing a boost throughout the day.