Xybix's Blog

How to Keep Your Computers from Overheating in a 911 Center

Posted by Ken Carson on Sep 2, 2016 12:05:34 PM

Computer_OverHeating.jpgI just got back from a job site visit, and the 911 center I visited had their computers sitting outside of the consoles on the floor. Not such a good idea because of all of the potential hazards, such as tripping over the computers, accidentally unplugging them, and/or just knocking them over.

I asked the dispatchers what was going on and if they had run out of room, and they told me that the CAD computers kept overheating sitting in the framework of the consoles. In addition to that, all of the rear access doors were also open to help keep the computers from overheating.  

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Topics: Dispatch Consoles, Computers

How Can you Measure Quality in a Dispatch Console?

Posted by Maria Teruel on Aug 25, 2016 3:48:47 PM

Quality__Durability.jpgI want to ask a simple question: how often do you read the labels on your packaged food? Are you Person A, meaning you thoroughly inspect the label for hidden chemicals or cleverly-named additives, or are you Person B, which means you just toss the package/can in the cart because you know Uncle Sam won’t let companies put anything too crazy in the food?

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Topics: Dispatch Consoles, Value, Test Results

Ergonomic Touch Screen Monitors for 911 Dispatch? Is there a solution?

Posted by Eric Parks on Aug 12, 2016 3:55:17 PM

TouchScreen.jpg
Over the last couple of months, I have discovered that more and more agencies are wanting to go with a touch-screen phone system. This conversation is usually brought up when talking about the number and sizes of monitors agencies are looking to add to their workstations. Working in a 911 dispatch center myself, I have had a touch-screen monitor over the past eight years and rarely used it. You ask why? Well for one thing, the monitor is generally so far away from me, the end user, that I find myself reaching over to answer the incoming line. Personally, I would rather locate the mouse dedicated to the phone system on the desktop and click on the incoming line.  

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Topics: Ergonomics, Monitors, Dispatch Consoles

Can you Customize your Dispatch Consoles? Questions you should be asking.

Posted by Ken Carson on Aug 5, 2016 4:50:21 PM

Can_you_CustomizeYour_Dispatch_Console-.jpgWhat is customization? I asked myself this question the other day when I was told by a customer that a competitor said that Xybix does not do anything custom. Whoa--that was a surprise to hear, as we provide custom furniture all of the time! The big question that should be addressed is how do you, the dispatcher, view a custom product? To answer this question clearly, I have broken the concept of customization down into two main categories to help you better understand what goes into a custom product when designing or updating a new room.  

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Topics: QUICK TIPS, Design, Dispatch Consoles

3 Reasons NOT to see Xybix’s Booth #1627 at APCO 2016

Posted by Kathleen Babcook on Jul 31, 2016 6:00:00 AM

SeeXybixAPCO.jpgTrade show floors can be intimidating and a bit overwhelming. After all, APCO 2016 is one of the largest, if not the largest, trade shows for public safety professionals all year. And, whether you’re a Supervisor, Director, Dispatcher, or Manager, odds are that you’ve got a pretty busy week planned for Orlando, FL. Hustling from one session to another, and obviously coming back to your agency with some key take-aways! Trust me, we know the drill.

So, let us help you by telling you why you shouldn’t come by Xybix’s booth at APCO:

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Topics: Treadmill and Bike Desks, Human Interest, APCO

Add Movement To Your Day With These Exercises for 911 Dispatch

Posted by Maria Teruel on Jul 22, 2016 3:25:32 PM

Movement.jpgDuring the summer, most of us are guilty of loosening up the reigns on our diet and exercise plans. Kids are out of school and the weather is optimal, so who wouldn’t consider every other day to be a “cheat” day? Of course, the all-American summer is not complete without grilled meals, adult beverages, and tasty sweets, but when you’re back at the grind, maybe “the itis” is still lingering.

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Topics: Health, Height Adjustable Workstations

A Brief Look At the Dispatch Console Needs of Then and Now

Posted by Ken Carson on Jul 14, 2016 2:04:54 PM

DispatchConsolesThenandNow.jpgWe have been in this industry long enough to see trends come and go. Heck, we have even seen companies come and go. Lately, one of the trends in the industry is the selling of single surface consoles. These can seem appealing, as they are different from the first generation consoles that were dual surface, but which option truly provides more benefits? Let’s take a look at the origin of the dual surface console as well as what’s needed today:

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Three Lessons in Dispatch Console Makeup

Posted by Megan Lewis on Jul 6, 2016 2:04:05 PM

Dispatch_Console.jpgWhat Does Your Makeup Say About You?

There’s a lot of talk about durability in the dispatch furniture industry, and we get asked a ton of questions. Is steel stronger? Is wood stronger? Is 12-gauge steel really better than 14-gauge steel? What is the lifetime of the furniture? 10 years? 15 years? 20 years? The truth is, a dispatch console could be made of bulletproof glass and hurricane-rated I-beams, but if the integrity of the completed product isn’t tested, it couldn’t withstand a Donald Trump temper tantrum, let alone the amount of abuse a console takes in a comm center!

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Topics: QUICK TIPS, Buying, Dispatch Consoles

#OrlandoUnited: The Role of a 911 Dispatcher and the Support of a Community

Posted by Megan Lewis on Jun 28, 2016 4:26:59 PM

orlando_united2.jpgEarly on the morning of June 12, 2016, a terrorist entered the gay nightclub PULSE in Orlando, FL and unleashed unimaginable hate on the lives of 49 innocent victims. He wounded 53 others and changed the lives of every person, family and the nation with this unmitigated reign of terror. The PULSE nightclub attack is now the worst mass shooting in United States history.

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Topics: Human Interest

Is your dispatch console leg room first class or economy?

Posted by Kathleen Babcook on Jun 21, 2016 11:46:04 AM


airplaninterior.jpg
Xybix recently released its new TSeries dispatch consoles and made some improvements to its workstations, but the one improvement that really grabbed my attention was the anti-hindered, extended wide open leg room. By now, most dispatchers have heard, “leg room is important” or “you’re going to want room to stretch out”. Whatever the case may be, we get it, with many 911 dispatch shifts of 10-12 hours, you’re going to need to stretch out!

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Topics: Height Adjustable Workstations, Ergonomics, Dispatch Consoles, Workstation Planning

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