How often do you google “What’s the best…?” Every time you shop for something unfamiliar, I’m guessing. And shopping for dispatch desks usually falls into that unfamiliar territory. After all, the desks last a long time—10 to 20 years—and they’re not exactly advertised on TV. Unless you intentionally keep up with innovations in the technical furniture industry, the Google machine is often your best hope to start researching the desks.
Carpe diem! Seize the day! But how can you do that if you’re tired or hungry? One way is to start thinking about what’s happening to your body circa diem—in around a day’s time. The Latin circa diem evolved into circadian, defining a 24-hour cycle. Your circadian rhythms, then, are the changes that naturally occur in your body and mind in 24 hours.
I recently got a strong reminder of why I love my job as Director of Key Accounts Healthcare for Xybix. I was at the airport in Austin, Texas, sporting a Xybix golf shirt with the company’s core values printed on the back. A fellow traveler stopped me, asked if she could take a picture of our values, and exclaimed, “Does such a company exist?!” I gave her my card and proudly said, “Yes it does!”
Given the importance of an efficient hospital command center to healthcare outcomes—and the significant costs involved—projects like this require an architect. Their expertise will help with walls, flooring, electrical, windows, and more to create a room that works for you. Even with their expertise, the architects and other vendors still need your input on how the room looks. This means where do the desks go, do you have a video wall, what about ancillary furniture to hold paperwork, lockers, etc.?
As I write this—on May 19, 2022—forecasters are predicting that it will snow tomorrow in Denver. But I know that other parts of the country are already enjoying relative humidity in the range of 70, 80 and even 90 percent. Which brings me to an old myth that seems to circle back on us: That you shouldn’t buy desks with laminate tops if you live in a humid client. I’m always happy to debunk this myth because I hate for people to miss out on all the benefits of 3D laminate. Let’s take a deeper look.
How many times have you bought a larger phone and then had to buy a larger case? Or a larger purse or fanny pack? (If Dr. Rick will let you keep a fanny pack, that is.) That’s what happens with technology—it gets bigger and better, but we need bigger and better spaces to accommodate it. So it goes with telemetry labs.
We love to brag about our customer service at Xybix. We offer a dedicated customer service hotline, email assistance, and access to scads of videos and technical resources to keep your workstations in top shape. But like the old Maytag repairmen, our goal is for customer service to be the loneliest department at Xybix. That said, it’s the nature of manufactured products to (very) occasionally break down.
I just read that “the R.T.O. date is gone.” With Omicron and other variants, the ongoing pandemic is so unpredictable that companies have stopped setting Return to Work (R.T.O) dates. I’m not sure why this headline caught my eye because it’s not relevant to most of our customers. At Xybix, we serve essential workers in dispatch, command & control and healthcare. You never stopped showing up at work and neither did we. What we did do was focus on how we could make your time at work safer and more comfortable.
A core value at Xybix is innovation, and it’s not just something we say or print on T-shirts. Innovation is something we live as we’re truly excited to solve customer problems and design products for a healthier and more productive workplace. I’m excited to share our latest innovation—the first-ever smart workstation that adjusts to all your preferences with a single touch of a button. We call this Axys because your entire workstation will revolve around you, your needs, and your moods throughout the day.
We’ve been doing this for 30 years at Xybix. Does that make me feel old? Why yes, yes it does. It also makes me feel wise because I’ve learned a lot about ergonomic sit-to-stand consoles and how they enhance the health, happiness and productivity of dispatchers, who are literally the first responders to calls for help. I’ve learned what’s important to 911 centers in terms of features, quality and service. And I know how much that all costs.