With the holidays coming right around the corner, many 911 Comm Centers are experiencing increased call volume, and because of this, you may not have any creative juices left over to boost morale in your center. So, to help you out, I conducted a phone interview with Tammy Price, Chief of Baltimore County 911 Center, to discuss some ideas on how to ramp up morale that actually work in the real world. She is no stranger to cool and fun ideas. In fact, she has given presentations on how to boost morale in Comm Centers three times at various APCO/NENA conferences.

Some of the best people I’ve ever worked with are those in the 911/Public Safety Industry. And while most of us are at home in our stretchy Thanksgiving pants enjoying the company of family and loved ones, someone needs to be someone on the other line of a 911 call in case of emergency. So, here is a shout out to all of you 911 Dispatchers &  Turkey foregoer’s. I've put together a list of how you might be able to have a bit of a good ol’ Thanksgiving celebration even while you are at work.

Before diving too deep into this subject, let’s start with the basics. What is post-traumatic stress disorder (PTSD)? How can it affect you?

PTSD is a mental health problem that some people develop after experiencing or witnessing a life-threatening event. A person may develop this disorder in response to extreme trauma that he/she has experienced, witnessed, or learned about, especially trauma that is life-threatening or causes bodily harm. A person may feel horror, fear, or helplessness because of this trauma.

The famous pumpkin spice flavor has made its way onto the store shelves, announcing that fall is officially here. Many people are absolutely obsessed with pumpkin spice, so this is a special time for many fall-loving folks. As a child from the ‘70s, it was Count Chocula gracing my supermarket aisles that got me excited. To this day, I still love Count Chocula.  

Speaking of pumpkin spice, recently, I read about how an entire high school was evacuated due to a plug-in pumpkin spice air freshener. I’m not sure how bad it actually smelled, but the story made me think about the many scents that lurk around a 911 dispatch center. When you work in close proximity with others for long periods of time, you’re bound to run into some strange ones.

Public safety professionals work in very unique settings, and they experience an intense job flow that most working people are not used to. 911 Dispatchers are always ready and on high-alert for that next phone call. Unlike a typical office job, a 911 Dispatcher cannot always leave their desk to take a walk outside, go down to the lobby for coffee, or check out of work an hour early.

We at the Johnson County KS Emergency Communications Center pride ourselves on our operations and the technology we have available to use to do our jobs every day. We provide Fire and EMS services, and are a secondary PSAP, providing 911 call taking and dispatching for fire and medical calls, with certified EMD call takers for medical events. We service 10 fire agencies and 2 ambulance agencies, dispatching and managing resources before, during, and after events.

You are basically a superhero. After all, as a 911 dispatcher, you save lives all day every day. Thanks to you and your ability to remain calm during the most trying times, lives are saved on a daily basis.

It's that time of the year again! It’s time to start thinking about your New Year's resolutions. I'm sure you all start out the year with great intentions of quitting smoking, exercising more regularly, eating better, etc. We all start out January 1st gung-ho and ready to conquer the world, and we plan to exceed all of our goals! It’s great to be determined, but are we setting ourselves up to fail though? I think if we set reasonable expectations for ourselves and don’t push our limits, keeping New Year's resolutions and creating healthier lifestyles can be achieved.

Holidays mean stress for most of us. The kids are out of school; family is knocking at the door. You’re responsible for cooking a 20-pound turkey flawlessly and on-time. Not to mention the decorating, shuffling between family traditions and taking care of grandma. Whoa…deep breath. You’re a 911 dispatcher, you’re used to stress right? No doubt, all of us feel the pressures of the holiday season, so here are three things you can try to help fight stress, stay healthy and stay happy during the holidays.

Xybix has mentioned plenty of times throughout our blogs how incorporating movement while working at your dispatch console can help you burn more calories, improve your focus, and even lower your risk of developing certain ailments. The good news is that there is no shortage of tools on the market that are designed to get you up and moving at work. After evaluating quite a few of them, here are five of the best accessories and exercises to help you stay healthy. We will start with the easy and low-cost (FREE!) items and work our way up.