The Tompkins County 911 Center serves the 100,000+ people who live in this Upstate New York county. Although much of the county is rural, the County Seat of Ithaca is home to Ithaca College and Cornell University. The dispatch center handled nearly 140,000 calls in 2024 alone.

After installing new consoles at the center, Susanne Lottie, Director of Dispatch Sales with Xybix, discussed the process and the results with John Halaychik, Assistant Director of the Tompkins County 911 Center. Watch the interview here and check out the highlights below.

There is no doubt that the duties of being
a 911 dispatcher in the United States are demanding and intense. There are over 240 million calls made to 911 each year, and each one of those callers needs the person on the other end of the line to be calm, collected, and efficient.

Picture this, it's two days before the Holidays and your Mother-in-law, relative, someone you want to impress, calls to say you are on "Pie Duty" (and no store bought pie will do)! WHAT? You’ve NEVER baked anything in your life, let alone a holiday PIE! For the entire family! And of course, the Great American Bake Show doesn't have an apple pie episode you can YouTube. This is an emergency! What do you do?