As Xybix’s West Coast Territory Manager, I’m very fortunate to be able to visit various comm centers when I’m traveling on business. The opportunity to drop by these centers, meet new people and learn about their needs is something I can personally relate to — I also work as a communications supervisor for a police department.
Many times, when I’m speaking with a dispatch manager, we not only talk about the center’s need for reliable workstations, but also its computer-aided dispatch (CAD) and phone systems. I’m always interested to hear what works for them. But the one thing I notice time and again is that many dispatchers still use multiple computer mice at their workstations. When I see this, I don’t hesitate to ask, "Do you utilize a KVM switch in your dispatch center?" Believe it or not, some agencies have never even heard of them!
With that in mind, let me explain what a KVM switch is and how it can help organize your workstations while enhancing the performance of the dispatchers in your center.