How to Hit a Home Run with Acoustics in Your Comm Center:

Posted by A Previous Xybix Employee on Jul 29, 2015 10:27:16 AM
The winner of this year’s home run contest, Todd Frazier. By NewJack984 (Own work) [GFDL ( or CC BY-SA 3.0 (], via Wikimedia Commons

This past week I was sitting at home flipping through the TV channels, and I found myself involved in the first round of the Home Run Derby contest. The rules to this game are very simple; the players hit as many home runs as they can in a specific amount of time, and the players with the most home runs move onto the next round. It sounds simple, right? However, the further the players advance, the more tired they become, and I can only imagine what the players’ arms feel like when it gets down to the final two contestants..                        

As the rounds moved along, I really began watching and listening to the sounds of the game. The sound of the ball coming off of the wooden bat had such a nice “crack” or “knock" to it. (The cheering from the crowd as the ball cleared the fence was another sound in itself.)

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Topics: Acoustics

Do I need Divider Panels in the Comm Center?

Posted by Doug Herman on Jun 3, 2015 3:27:07 PM


A question frequently asked is, "why do I need divider panels in my comm center?" and “what’s the value of having fabric on them?”  Well, I'd like to help clarify what exactly a divider panel is and give a fun example of how sound can influence your conversations and why it should be important to you.

Divider panels in an office environment are primarily designed to help dampen noise as it is reflected around a room. When people use the radios, phones or talk they project noise which can be a distraction to you if you are quietly working away at your position or workstation. Often times, you'll not even notice acoustic sound barriers, yet they play in import role.

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Topics: Acoustics

Acoustics: Your Comm Center Could be Missing This Critical Function

Posted by A Previous Xybix Employee on May 15, 2015 12:50:26 PM

AcousticsWhen we design a communications center or upgrade our current, are we really putting in the time to look at what we can do to give our center the best acoustical advantage or is this more of an afterthought?

A 911 emergency call center is the "center of the universe" when a high profile call comes in. The caller and the dispatcher will be forever linked in their conversation. This conversation might be played over and over for many years to come. Criminal cases can be won or lost based on the clarity of a 911 tape. Family members and friends longing for closure are able to recieve this with a clear 911 recording of a call. The 911 dispatch team can breathe a sigh of relief knowing they did their job to the best of their abilities and it is available for the world to hear with a clear 911 recording.

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Topics: Acoustics

Dispatch Furniture Options: Why Iron Man says "Be Selective"

Posted by A Previous Xybix Employee on Apr 6, 2015 12:01:00 PM

IronManI was listening to a Podcast interview with Robert Downey Jr. the other day, and the interviewer asked him how he goes about choosing his roles and knowing he’s going the right direction with what he does choose to do. Downey responded by saying that people who have 30 choices when choosing a fabric, for example, will never be 100 percent confident in their choice and will always think they could have done better. When given only three choices, people tend to be completely confident in what they chose, why they chose it and at the end of the day, feeling like they got the best bang for their buck. He’s picky! Downey’s response is so applicable in many arenas, but for the topic of this blog, I thought it was especially poignant — and not just because he looks awesome in that Iron Man suit.

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Topics: QUICK TIPS, Purchasing, PSAP Workstation Furniture, Acoustics, Lighting, Dispatch Consoles, Germs

Fabric vs. Steel: Debunking the Myth About Germs in Your Dispatch Center

Posted by A Previous Xybix Employee on Jul 24, 2014 12:16:00 PM


Dustmites. Influenza. Common cold. Montezuma’s Revenge (OK, maybe that one’s a little dramatic). If you’ve ever been inside a dispatch center or spoken with dispatchers, you know one of their biggest complaints is that they work in a "petri dish". And in some ways, they do. The reality is that anywhere you find groups of humans working, eating and sneezing, you’ll find extra supplies of germs, viruses and more.

So how can Comm Center Managers combat the swarm of bacteria that constantly invade office environments? Believe it or not, outfitting your dispatch center with certain workstation materials can play an essential role in keeping these pesky goobers at bay.

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Topics: Health, Acoustics, Germs

Improving Comm Center Acoustics: 4 Common Questions (and Expert Answers)

Posted by A Previous Xybix Employee on May 15, 2014 1:41:10 PM

XybixAcousticsCommCenter1. Why are acoustics important in a communications center?

No one likes to unintentionally eavesdrop on colleagues’ conversations — whether it’s work-related or personal. But in some office environments, noise travel fast, allowing you to hear other employees’ voices and movements from across the room, whether you want to or not. These undesirable sounds not only affect employees’ productivity, but also decrease privacy.

A room that is considered “loud”, “reverberant”, or “echoey” generally needs additional sound-absorption solutions. Workplaces designed with acoustics in mind will help absorb, block and cover sound by utilizing a combination of products. While successful acoustical design won’t eliminate noise completely, it will lessen it, allowing comm center employees to work more efficiently and effectively.

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Topics: Acoustics

Noise in the Dispatch Center - How can you beat the giggles?

Posted by A Previous Xybix Employee on Feb 19, 2014 4:50:00 PM

Xybix Acoustical Panel SolutionsNo one likes it when you can hear “Susan” giggling into her phone in the corner. Especially when you are a 911 dispatcher on the phone and the person on the other end is in a potential life or death situation. Those giggles are the absolute last thing you need breaking your concentration and adding to an already stressful situation. When you are in a high stress job such as Dispatching, background noise and distractions are the last thing you want to hear. You need to stay focused and alert to the situation at hand.

Acoustical panel systems are one of the ways that you can keep the noises of a 911 Communications Center at bay. Standard "cubical" panels usually have a .55 NRC rating and the panels that offer a .75 NRC rating would be considered a "premium" acoustical solution. Now, you are probably scratching your head wondering what those numbers actually mean.

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Topics: Acoustics

6 Ways to Improve the Noise Level in a 911 Dispatch Center

Posted by Ken Carson on Jan 22, 2014 4:32:00 PM

DispatchAcousticsAs we know, a 911 dispatch center can have many distractions for dispatchers. Noise often carries and reflects throughout a room and is audible in even the furthest reaching corner of the room. It can start with a casual disruption like “hey, what are we getting for lunch?”, to a full blown “calm down sir, help is on the way!” Often times, dispatchers raise their voice so that they can be heard with clarity by the caller and sometimes side conversations tend carry when they are even whispered.

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Topics: Health, QUICK TIPS, Acoustics, Dispatch Consoles