Are you one of those people that ALWAYS does self-checkout at the grocery store? Maybe you would rather 'opt-in' for email, online chatting, text messaging or literally... you will take any other form of communication rather then a regular old face-to-face or person-to-person conversation? You are probably the type that sometimes, finds it just easier take care of the problem on your own. You're not alone, and that's "ok!" We get it!
Self-Troubleshooting for 4 Common Dispatch Console Problems
Posted by Amanda Schwartz on Aug 29, 2018 4:20:18 PM
9 Computer Storage Options for 24/7 Communication Centers (PICTURES!)
Posted by Kathleen Utley on Aug 23, 2018 3:22:44 PM
Let's face it...housing a computer or computers in a 24/7 communication center is a fickle beast! Oftentimes, you can feel forced into using unsightly, under-surface metal containers, which conduct and trap heat. And let’s just say, there is a reason why they are shoved under your feet at your workstation… Can you say “UGLY?!”
I’m here to tell you that there are other options to housing your computers, probably more than you know. A reputable custom furniture manufacturer of 24/7 furniture will listen to your ideas, concerns and spatial constraints and help you come up with a communication center design solution to best fit your needs and the needs of your people.
Topics: Design, Features, Dispatch, Command Centers, Pre-Planning
APCO's Vendor Hall: Tips for Avoiding the Billy Mays' Sales Pitch
Posted by Ken Carson on Jul 30, 2018 12:38:37 PM
It is that time of the year where the 911 community makes their annual pilgrimage to the APCO conference. Some of you are going to take classes, others go for fun, but many of you go because you want to do some shopping in the exhibit hall. More specifically, we know some of you are looking for new dispatch furniture consoles.
The exhibit hall can feel like hours and hours of listening to Billy Mays's OxiClean pitch on every product. I have been on both sides of the booth. Being "that sales dude" and "being a prospect", I understand just trying to learn a product, what I like and what will work best for my needs. I've found that the best way you can be prepared to handle the semi-dreaded sales pitch and vendor hall, is to have a bit of background knowledge and some questions ready to go.
Topics: Dispatch
4 Questions to ask a Dispatch Console Furniture Vendor at APCO
Posted by Ellie Bittourna on Jul 25, 2018 4:20:31 PM
APCO 2018 is right around the corner and you may or may not have started thinking about what you want to get out of the long week spent in Las Vegas - besides hitting up the casinos, eating delicious food, and enjoying the nightlife! The conference offers a stacked agenda, which ranges from wellness programs, professional development sessions, networking events, comm center tours and an exhibit hall full of vendors that offer services catered to the Public Safety industry.
Topics: Warranty, Pricing, Dispatch, Pre-Planning, Customer Service & Troubleshooting
A 911 Dispatchers Survival Guide to APCO 2018: Tips and Scheduling
Posted by Kathleen Utley on Jul 17, 2018 4:31:45 PM
Tips from an expert
It’s going to be a long day. No matter how you dice it. The days you are in Vegas are going to be looooong. Be prepared. Bring some waters and some snacks. No one likes a hangry person. Not to mention, usually the nearest place for food is a good ½ mile away.
- The expo hall is big! And it's going to be far away from your hotel room, even if you are staying at the host hotel, so bring comfy shoes, bring a couple pairs. Swap out your shoes. If you ever see me coming or going from a APCO, NENA or Navigator, I usually have on sneakers or flip-flops, that way I can easily change into my work shoes when I arrive. (If you’re from somewhere where there is snow, this is a common practice as an elementary aged child. You’d wear your snow boots to school and change into your sneakers for the day and then back into your boots for recess and going home. Same concept here.)
Topics: Pricing, Dispatch, Brief Overview
Time flies by from year to year and from trade show to trade show. I attend somewhere around 10 trade shows a year as a vendor and a couple as an attendee. As a vendor usually, a few weeks before the show, I start to dread going. This year, AHRA 2018 is in Orlando so I think to myself negative thoughts like 'man, it is going to be HOT in Orlando' or 'that's going to be a long flight, Ugh'. But, once the show is about a week away, for some reason my mindset flips, and I get excited to go. I guess this is because I do like going to the shows, meeting people and showing them all the cool stuff that we do. I will end up enjoying Orlando (mostly inside with the A/C) and I usually will partake in at least one good local restaurant.
Topics: Healthcare, Dispatch
911 Dispatch Public Safety Partners Making Waves in the Industry
Posted by Kathleen Utley on Jul 16, 2018 10:43:16 AM
I must start off by saying that I am extremely proud to be a part of such an amazing community within the public safety industry. I was inspired to write this blog by those I feel who are making a difference within the 911 community. Specifically, those who are closest to me are my friends behind Operation 10-8, 911 Training Institute, Within the Trenches, and Kim Turner, LLC.
Topics: Employee Health, Features, Fun & Morale
Furniture Fundamentals of Designing a Telemetry Lab
Posted by A Previous Xybix Employee on Jul 11, 2018 3:49:10 PM
Congrats! You have been tasked with designing a telemetry room. Telemetry is an up-and-coming concept at major hospitals throughout the nation. As thrilled as you probably are to be on the side of innovation, it’s normal to have some questions. After all, where do you start? Who should you contact? Don’t worry; this blog is here to help!
Topics: Healthcare, Dispatch, Pre-Planning
Crushing it. Yeah! Collision Detection and Your Dispatch Console Furniture
Posted by Ellie Bittourna on Jul 5, 2018 3:19:46 PM
Did you know that most dispatch furniture desks you purchase should come with a collision detection system? This feature is integral to lengthening the life of your furniture while ensuring your dispatchers and equipment stay safe. Ask your furniture manufacturer, if your desks have collision detection. It shouldn't be a costly add-on. In most recent models, the collision detection is built into the lift columns that raise and lower the desks. This ensures greater detection and sensitivity toward collisions with objects.
Topics: Ergonomics, Features, Dispatch
When to Consider Updating Your Control Room Consoles (Don't Let Them Go To The Dinosaurs)
Posted by Megan Yartz on Jun 29, 2018 2:42:34 PM
Ever feel like you are stuck in a scene from The Twilight Zone or Jurassic Park while working a 12-hour shift? Everything is evolving and changing around you, yet somehow you are still stuck behind this massive, uncomfortable, and archaic platform called a control room console.
Topics: Employee Health, Ergonomics, Features, Command Centers