I grew up just south of Denver and have spent a lot of time in the city. Denver is a great host city for NENA 2015, as it’s easy to find great restaurants, bars, and entertainment within walking distance of the Colorado Convention Center. If you can pull some extra time off, it would be well worth the sightseeing to head into the mountains.
Ken Carson
Recent Posts
Topics: Fun & Morale
What is the Weight Capacity for a 911 Dispatch Console?
Posted by Ken Carson on Jun 24, 2015 10:21:00 AM
Many consumers want to know how much weight can a dispatch console can handle? (As well as, will be able to hold their dispatchers’ when they ride up and down on it?)
In reality, it boils down to whether or not the dispatch console will hold up for 24/7 use. There are a few philosophies on how to achieve this durability. As with everything in life, there is give and take with the way each manufacturer designs their furniture.
Topics: Dispatch
How to Keep My Computers Cool in the Dispatch Center?
Posted by Ken Carson on May 25, 2015 8:00:00 AM
Keeping your computers cool is an important concern to address in your dispatch center as a hot, running computer will show you the blue screen of death if it gets too warm. While this is a built-in fail-safe for the CPU itself, this is not what a dispatcher wants, especially in the middle of an important call. Computers that run on higher temperatures also tend to have shorter life spans which can lead to spending budget money sooner than you would like.
Topics: Accessories, Pricing
The Lifespan of Dispatch Console Furniture: What You Need to Know
Posted by Ken Carson on Apr 24, 2015 5:03:12 PM
What is the average lifespan of dispatch console furniture? How long do they last?
I get these questions every now and then from potential customers. These type of questions remind me of some advice I got from a real estate agent when I was shopping for a new house. I asked him, “Should we ask why they are moving?” The answer was, “No, they aren’t going to tell you the truth, anyway.” He was right. The owners would never say something like, “The neighbor’s dog barks all night long and keeps us awake.”
Everyone wants to save a buck. Trust me, I do, too! Sometimes I have visions of grandeur that I can make some quick repair around the house. And the way these projects usually turn out is that they are larger then anyone expected, taking longer then anyone expected, and usually doesn't get completed in the time frame expected.
Topics: Installation Information, Healthcare, Dispatch
If durability is the most important item to you when shopping for a new dispatch console, look no further than Xybix’s new Anvil line of dispatch consoles. After a comprehensive analysis of 20th century PSAP's, Xybix has simplified the 911 console with cutting edge technology that had previously complicated so many things.
Topics: Ergonomics, Dispatch, Fun & Morale
You can have say in what your reading room looks like! Every radiologist has sat at their imaging desk and thought how their life could be better if they just made a few changes to their room. Many radiologists come to us because they want to improve their room and their health. Some common issues we hear about room design:
- "I am facing the wrong direction and cannot see people standing over my shoulder."
- "Some light is creeping in through the blinds making it hard to read my screens."
- "I do not have control over the climate in my room, I'm freeze or sweating all shift long."
- "I cannot dim the lights; they are either 'off' or 'on'."
- "My own voice bounces off the wall, making my dictation difficult."
- "I’m stuck sitting all day and cannot stand at my imaging desk."
Topics: Design, Healthcare, Dispatch
Your top 3 price questions, answered
Most radiologists know the advantages of doing their work at a high-quality, height-adjustable workstation. The best radiology furniture not only delivers optimum comfort for doctors during long hours; it supports an ideal workflow and enables greater collaboration among the team.
So, what does a new radiology desk cost? We’ll cut straight to the chase here, followed by key considerations to help you maximize the furniture investment you make for the long term.
Topics: Healthcare, Pricing, Dispatch
Never have bad Dispatch Furniture Customer Service - AGAIN!
Posted by Ken Carson on Feb 20, 2015 8:48:21 AM
We all have had to call customer service. Personally, I usually dread the phone call due to all of the call tree options — press one for this... press two for that... I understand that it helps to speed up the process and send you to the right person, but I still find it annoying and cumbersome. Can’t a real person answer the phone? Then you wait on hold for however long it is. It always seems longer, but perception is reality.

We’ve seen a lot of hospitals put radiologists into small, weird-shaped rooms, with no thought of who is actually working in that room and how they’re going to use it. Radiologists don’t just sit (or better yet, stand) at a desk with one computer. Most Radiologists have multiple computers and monitors and they need to be in a dark, quiet room to work. They also need control over the room’s light, climate and noise. Together, these factors present a complicated environment for radiologist to work in.
Topics: Healthcare, Dispatch