“What is the lifetime of the product?” That is a question we get usually during the bid process. The answer is simple.  It is an arbitrary number of years the salesperson will tell you depending on how much they want to win the job. 

Really?  Yes, it is that simple.  Any salesperson can throw out a high number like they’re at an auction.  Some may say their design will hold up for 20 years while others will say they’re good for 100 years. They are safe doing this because, more than likely, the salesperson will move on to another job in the next few years, and in a few more years, you can almost bet that the staff at the center will have enough turnover they forget this claim entirely.

I read on a 911 blog how a dispatcher felt that it was a great benefit that a company made their products in the USA. This got me thinking; does it really matter? I don't hear that as a major part of the decision-making process for most centers, so it got me wondering about a couple of things.  

I wrote a previous blog about the weight capacity of your dispatch consoles where I discussed that you don't need to be able to lift the weight of a car for your console to work. 

This blog will review what lift columns don't like and how with a little care you can keep them running longer and have less problems.

Not only is dispatching one tough job on you physically, but during the Holidays it can be especially difficult, when it seems like everyone else has time off, but not you. As dispatchers, you are still stuck working those long shifts and crappy hours no matter if Santa is coming or not. (Quick note, I am not a dispatcher nor could I do your job, but I have heard a lot of good ideas.) 

Here are a few ideas that could help give you a little boost this holiday season: 

I had a great opportunity to go to an open house for a newly remodeled dispatch center. This was in Shawnee, Oklahoma, a city of about 30,000 residents.  They dispatch fire and police for the city.  

I previously wrote a blog highlighting which companies selling imaging desks will be at RSNA.  If you are shopping for a new desk, the following advice should help get you to the right booth without wasting time.  

Once you get to the booth and start talking to the helpful (pesky?) salesperson, what are some good questions to ask?  If you are like me, you probably think of them after you’ve already walked away. Fortunately, I have put together some questions that will help you make your best decision.  

911 Dispatchers know a lot about being efficient. They have to be ready to react quickly when the important call comes in amidst all of the barking dog and drunk neighbor complaints. Taking time to reach around looking for the right mouse or the right keyboard can slow them down when trying to get the job done.

There is no place like the Radiological Society of North America (RSNA) to go shopping for new equipment for your radiology center.  Whether you are involved with a huge hospital system or a small reading room, RSNA seems to have it all and then some.  You can get hands-on with all of the latest technology to see what it can do to make your life better and improve the results for your patients.  One major piece of that puzzle is choosing the best imaging desk for your reading room.  

Last year when I wrote my review of the APCO dispatch furniture vendors, I went into the color themes and what I thought I saw as upcoming trends. This year, I noticed that not much has changed in terms of the design and color there is still a lot of dark colors and some wood-looking work surfaces.

What I noticed this year was how many dispatch furniture makers still put electronic equipment, mostly computers, under the console. I saw far too many sales reps doing presentations by bending down and showing the techs how they would access the computers, cables, radio, and power.

APCO International’s 81st Annual Conference and Expo is right around the corner, and that means all of the newest and most innovative dispatch furniture will be on display for the world to see. Ha, ha, ha! Ok, not really! Similar to last year and every other year, you'll see almost all of the same vendors making a repeat cameo appearance!

So, same vendors, same sales pitch, pretty much the same product. With a variety vendors offering 911 furniture choices, it can be tricky arriving at an informed decision when it comes to who to make a purchase with for your next dispatch furniture project. This list of questions can be used to help narrow down which vendor has the product best suited for your needs: