Xybix's Blog

Times They Are A-Changin': Shopping for Dispatch Furniture Has Too!

Posted by Kathleen Utley on May 24, 2018 11:20:52 AM

SmarterBuyingThe way we buy...well just about anything, has changed. With websites offering quick service and simple shopping like Amazon, grocery delivery services like “Click-List” and of course there is Uber, there is no wonder why we've changed. We have all changed how we shop, buy and research products. Hello instant gratification! But what about those big purchases, a new car, a home or a vacation? Well, that part hasn’t changed much and neither has shopping for dispatch furniture.

Read More

Topics: QUICK TIPS, Purchasing, Installation, Dispatch Consoles, Warranty, Due Diligence

Dispatch Furniture Proposals: How Soon is Too Soon?

Posted by Maria Teruel on May 11, 2018 8:51:37 AM

giphy-downsized22When is the right time to start thinking about getting dispatch furniture proposals? The short and simple answer to this question is, that it all depends. Every state (really every Comm center) has a unique purchasing system that usually drives the speed at which you can get new dispatch consoles. Workstations are typically replaced once every 10–15 years. If you are in charge of getting the new workstations, it might be the first and last time you buy furniture with your agency. If you’re not sure where to start, don’t worry; most people aren’t too experienced at buying dispatch furniture.

Read More

Topics: QUICK TIPS, Buying, Purchasing, Pre-Installation, Dispatch Consoles, Workstation Planning

How Long Does It Take to Get New Dispatch Consoles?

Posted by Chelsea Kimbrough on Apr 6, 2018 12:09:31 PM

How long does it take to get new dispatch consoles?The idea of getting a new communications center, getting upgrades at your current center, or remodeling can be exciting, but there is also a lot to take into consideration. Typically, a comm center remodel involves several components, such as installing new flooring, painting the walls, implementing new CAD systems, finding new monitors, and of course, getting new dispatch consoles.

7 Steps to getting new dispatch consoles

As you can see, there are quite a few moving parts involved in revamping a comm center. During this process, it’s natural to want to plan around a time frame estimate. A question we are frequently asked is "how long does it take to get new dispatch consoles"? To help  answer this, I’ll map out the typical timeline we use at Xybix, starting from the beginning.

Read More

Topics: Buying, Purchasing, PSAP Workstation Furniture, Design, Dispatch Consoles, Workstation Planning

The RFP Easy Buy Button for Dispatch Console Furniture

Posted by Cher Ice on Mar 28, 2018 12:35:00 PM

EasyButton.gifDoes the RFP process stress you out? Do you wish there was a faster way to the "easy" project highway? If you haven’t heard of HGACBuy, you may be missing out on a way to make your life much more simple.

Read More

Topics: Purchasing, Dispatch Consoles

Post Dispatch Furniture RFP: 5 Tips on What to Do Now

Posted by Maria Teruel on May 19, 2017 2:22:35 PM

RFP what to do now.jpgThere are many different avenues out there when purchasing your height-adjustable dispatch workstations and dispatch furniture. Some 911 Comm Centers require a three-quote process, others purchase directly off of state contracts, and some "piggy-back" off of open contracts in their states. If your 911 Comm Center chooses or requires a formal bid process, the journey can be more complicated than you expect! You will have to draft up arequest for proposal (RFP), which often has an addendum or two. Then you also have to think about reviewing and scoring the submittals. Then, when the RFP is closed and the vendor is awarded, you might think, "Hooray! We're in the clear!" Let me put the brakes on that dream wagon; there's still some more work to do.

Read More

Topics: Purchasing, RFP

5 Dispatch Furniture Questions to Ask on a Comm Center Tour

Posted by Maria Teruel on Jan 13, 2017 2:51:41 PM

5_Questions_to_ask_on_a_Comm_Center_Tour.jpgThere are several different avenues available for researching new dispatch furniture, and sorting through them all can often feel overwhelming. Depending on how your center makes this kind of purchase, you might have to collect three or more quotes, purchase off of a specific contract, or even go through a bid process. It’s also likely that a salesperson will visit your center with some literature and provide a proposal configuration.

Doing your own research during this time is critical, as it gives you as a buyer or an end user a good foundation to pinpoint your specific needs. One of the best ways to achieve this is by going on a field trip or Comm Center tour! Visiting neighboring centers or taking a tour at a national trade show are a couple of the most educational ways to explore furniture options, as you’ll get to see the furniture in person and ask the staff and representatives questions about their experience with it.

Read More

Topics: Buying, Purchasing, Installation, Warranty, RFP, Workstation Planning

Find the Right Dispatch Console Furniture Vendor: Questions You Should Ask

Posted by Previous Xybix Employee on Jan 6, 2017 4:22:57 PM

Console Furniture Vendor (2).jpgPersonally, I am not a dispatcher. However, I am lucky enough to get to spend time with many first responders, and I have learned a lot from this great group of individuals over the years. Specifically, I’ve been educated on what does and doesn’t work for them when it comes to their dispatch consoles. While I came into this market with an understanding of how office furniture is designed, manufactured and installed, the furniture needs of an administrative setting are a bit simpler when compared to the complicated needs of a dispatch center. The dispatchers who I’ve gotten to know have opened my eyes to how important the process of selecting new dispatch console truly is.

Read More

Topics: Buying, Purchasing, Due Diligence

Building a new 911 Center? Here's what Dave Cohick, Tioga County 911 had to say.

Posted by Maria Teruel on Dec 12, 2016 9:14:32 AM

TiogaCounty911.jpg

In 2014, we built an entirely new 911 center. Prior to our new center, we were in a basement for 36 years, our last furniture system (a Xybix competitor) we had for over 10 years. “We won’t make that mistake again”. 

Read More

Topics: Buying, Purchasing, Cabling, Workstation Planning, Computers

ROI: How You and Your Dispatchers Get the Most Out of Your Consoles

Posted by Ken Carson on Oct 3, 2016 2:48:39 PM

Return_on_Investment.jpgIn the business world, everyone talks about return on investment (ROI). Recently, I have been seeing this term pop-up more and more in relation to buying dispatch furniture.  It’s often illustrated like this:  

Cost of work station: $22,000.00

Longevity in years: 15

Cost per year: $1,466.00  

This magic number of dollars to return on investment is simply about profit margins and the bottom dollar. When in fact, ROI can actually be much more complex than this.

Read More

Topics: Buying, Purchasing, Price, Dispatch Consoles, Value

What does "for the lifetime of your dispatch console" really mean?

Posted by Ken Carson on Jun 2, 2016 12:00:25 PM

LifetimeClaims.jpg

“What is the lifetime of the product?” That is a question we get usually during the bid process. The answer is simple.  It is an arbitrary number of years the salesperson will tell you depending on how much they want to win the job. 

Really?  Yes, it is that simple.  Any salesperson can throw out a high number like they’re at an auction.  Some may say their design will hold up for 20 years while others will say they’re good for 100 years. They are safe doing this because, more than likely, the salesperson will move on to another job in the next few years, and in a few more years, you can almost bet that the staff at the center will have enough turnover they forget this claim entirely.

Read More

Topics: Purchasing, Dispatch Consoles, Warranty, Customer Service

Subscribe to Email Updates

Follow Me

Contact Xybix Now

Latest Posts