Xybix's Blog

ROI: How You and Your Dispatchers Get the Most Out of Your Consoles

Posted by Ken Carson on Oct 3, 2016 2:48:39 PM

Return_on_Investment.jpgIn the business world, everyone talks about return on investment (ROI). Recently, I have been seeing this term pop-up more and more in relation to buying dispatch furniture.  It’s often illustrated like this:  

Cost of work station: $22,000.00

Longevity in years: 15

Cost per year: $1,466.00  

This magic number of dollars to return on investment is simply about profit margins and the bottom dollar. When in fact, ROI can actually be much more complex than this.

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Topics: Value, Buying, Price, Purchasing, Dispatch Consoles

The Ultimate Guide to Writing a Great RFP for Dispatch Furniture

Posted by Ken Carson on Jul 9, 2014 2:49:00 PM

RFPDisptachFurnitureHow does one write a clear, effective RFP (request for proposal) for new dispatch furniture? This is a daunting task for many comm center managers — and one they usually only need to tackle once or twice during their careers. How do you know what to say? How can you be fair to the vendors, while getting what you really want? How do you avoid low-price bidders? And most importantly, how do you keep it honest?

These are great questions, all of which I hear from time-to-time when talking to comm center supervisors and managers. Everyone wants to get it right, but it’s often unfamiliar territory with a lot at stake.

Never fear! We’ll walk you through the RFP process so you can get started on your search for a dispatch furniture company that best fits your needs.

Here’s what you need to know:

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Topics: Buying, Purchasing, Price, RFP

How to Justify the High Price of Dispatch Furniture

Posted by Ken Carson on Feb 11, 2014 1:12:25 PM

We know how it goes; you are in desperate need of new dispatch furniture. Your furniture might feel looks like it belongs in the Titanic museum. You have had it forever. It is literally falling apart. You cannot get new parts for it, and it does not fit the new technology that you are putting on it. So, you have a monitor here, a monitor there, or maybe even a computer in your leg space. Heck, even the fire department has gone through four new rigs since the last time your center got new furniture! It is time! 

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Topics: Price

How much does a dispatch console or dispatch workstation cost?

Posted by Ken Carson on Jan 17, 2014 4:20:00 PM


How much does a dispatch console or dispatch workstation cost?


That's a great question!

If you are like most people, you are reading this as part of your research in a purchasing decision of what dispatch furniture to buy for your 911 Comm Center. I would estimate that 99% of the shoppers out there want to get the best value for their dispatchers, techs and taxpayers.  Asking how much a dispatch console or dispatch workstation costs is a great question, but there is no simple answer.

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Topics: Buying, Purchasing, Price, Dispatch Consoles

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