The Neshoba Valley Regional Dispatch District in North Central Massachusetts serves the 35,000 residents of 7 communities—The Towns of Berlin, Bolton, Boxborough, Harvard, Lancaster, and Lunenburg along with the Devens Community. As the 911 and dispatch center for police, fire, EMS, and the military police in Fort Devens, the team of 13 handled 11,600+ calls in 2024.

At Berrien County 911, dispatchers strive every day to make their community a better and safer place to live. The county in the southwestern corner of Michigan’s lower peninsula is home to nearly 153,000 people, who are served by 50 different police, fire, and EMS agencies.

The 911 center is staffed by 34 call takers and dispatchers with 5 to 10 on shift at a time. The employees exhibit incredible pride in the rewarding job, especially the sense of purpose it brings and the opportunity to help the community.

The Autauga County 911 dispatchers in central Alabama serve the 60,000+ residents of the City of Prattville and unincorporated Autauga County through voice calls and texts. The dispatchers work 12-hour shifts and manage thousands of calls, including 9,200 calls for the county sheriff’s office alone. Recently, the center replaced their old desks with modern Xybix consoles equipped with all the latest bells and whistles—personal fans, heaters, LED lighting, and more. The consensus: The customization options make their long shifts just a little bit better.

CENTER HIGHLIGHT: LETA

The Larimer Emergency Telephone Authority (LETA) has taken a significant step in strengthening emergency communications across Larimer County with the development of a new backup dispatch center located in Johnstown, Colorado.  This center was designed with the intent to support public safety agencies throughout the county by providing a fully functional alternative location in times of need. Whether due to call overload, technical disruptions, or the need for temporary relocation, agencies within the county will now have access to a reliable and modern facility to ensure uninterrupted service. As Larimer County continues to grow, the need for flexible and resilient emergency communication infrastructure has become increasingly clear. This new backup center addresses that need, offering both immediate relief in emergencies and long-term support for agency operations. Xybix is honored to have played a key role in bringing this critical resource to life. By helping to curate a space that is not only functional but adaptable for use by all county agencies, we remain committed to supporting the professionals who work tirelessly to keep our communities safe.
Check out some additional photos of the LETA center here

“6 hours of sedentary behavior a day linked to neck pain”

From the Family Basement to 54,000 Square Feet

Xybix was born in 1991 with a vision to help mission-critical professionals work through ergonomics before the term “ergonomics” was widely known.

 At Xybix, we want to celebrate National Radiologic Technology Week with a heartfelt "Thank You" to the Radiology Technologists and Administrators everywhere.

In operations centers for 911 dispatch, utilities, transportation, and security, monitors matter. The 6 to 8 monitors at your console are your window into the world you’re working to serve and protect. To serve you well, the monitors need to be positioned properly, which is where monitor mounts come in.

Why Ergonomics? The Importance of Ergonomics and Pain

Nothing induces a yawn like the word “ergonomics.” You may know it’s important for health and productivity, but the second you hear all the numbers and jargon involved—like 20” focal depth, 15° viewing angle, and neutral wrist—all you can think is “I just…can’t.”

I get it, and I’m here to help with a clear link between preventing pain and ergonomics. (By which I mean, if something hurts, you can likely tweak your workspace to fix it.) First, let’s take a quick look at how ergonomics can help you.

In the 15 years that I’ve been sharing my thoughts and knowledge through our Xybix blog, our most popular blogs are consistently on boosting morale in dispatch. People are thirsty for information on this topic—likely because high morale at a 911 comms center is proven to improve the quality and efficiency of work, job satisfaction, and employee retention while decreasing absenteeism and burnout. (And, I like to think, because making people happy in their jobs is the right thing to do.)