Xybix's Blog

Stress and Burnout for 911 Dispatch: Tips to Stay Healthy

Posted by Susanne Lottie on Jun 5, 2019 10:40:17 AM

There is no doubt that the duties of beingOffice burnout
a 911 dispatcher in the United States are demanding and intense. There are over 240 million calls made to 911 each year, and each one of those callers needs the person on the other end of the line to be calm, collected, and efficient.

Read More

Topics: Health, QUICK TIPS, Human Interest, Morale, Stress

How to Avoid the Polar Vortex of Temperature in Your Comm Center

Posted by Megan Yartz on Feb 28, 2019 10:38:38 AM

Climate Control XybixWhile driving through the frigid, negative degree temperatures in Canada two weeks ago (and yes, I’m talking Fahrenheit!), the first thought that came to mind is, “How in the WORLD do these dispatchers regulate the temperatures in their centers with these out-of-this-world temperatures?” Then,
I thought of all of the southern parts of the US that get into triple digit heat during the summer months, wondered how they prevent having their center too cold.

Read More

Topics: Dispatch Consoles, Morale, Communications Center, Climate Control

One of the Spookiest Decisions for a 911 Dispatch Manager - New Comm Center Furniture!

Posted by Kathleen Utley on Oct 31, 2018 1:02:35 PM

hocus pocus halloween GIFIt's HALLOWEEN and probably one of my favorite holidays!! So, that got me thinking what would be spooky or maybe a bit scary for a 911 dispatch manager or supervision….? The type of scary I'm talking about is a huge decision, that will have an impact on the Comm Center, or a legacy that will be left and how this type of a decision would effect the Center for years to come (maybe even after you retire). That sounds pretty scary and intimidating to me. So what type of decision am I talking about? Just like the in those scary movies, (I only like them one time a year), the ever-elusive masked killer is running through the house with a butcher knife, it finally came to me… the decision to purchase Comm Center dispatch furniture…. dun…dun…dun!

Read More

Topics: Buying, Purchasing, Workstation Planning, Morale, room layout, Communications Center

Prevent Pain & Injury: Hip Flexor Exercises for 911 Dispatch

Posted by Heather Brown on Sep 21, 2018 10:43:20 AM

StretchingOuch! My hip hurts, my back hurts, my hip and back - OUCH! What is wrong? What have I done to myself now? Have you ever said this to yourself? I know I have on a daily basis and I am sick of it!

It all started with pain in my neck and shoulder area and I attributed it, like most people, to to stress. I carry everything in my shoulders. Fast forward a few months, now, my hips and lower back ache. What can I blame that on? I know exactly where to point the finger... at myself. I mean, I am physically active, but my activities are not done with proper preparation. Where am I going with this you ask? Let’s talk about hip your flexors!

Read More

Topics: Health, Human Interest, Standing Desks, Morale, Stress

911 Dispatch Public Safety Partners Making Waves in the Industry

Posted by Kathleen Utley on Jul 16, 2018 10:43:16 AM

giphyI must start off by saying that I am extremely proud to be a part of such an amazing community within the public safety industry. I was inspired to write this blog by those I feel who are making a difference within the 911 community. Specifically, those who are closest to me are my friends behind Operation 10-8, 911 Training Institute, Within the Trenches, and Kim Turner, LLC.

Read More

Topics: Health, Human Interest, Morale, Stress

Design in a Dispatch Center: Quality and Why It's Worth It

Posted by Ken Carson on Jun 14, 2018 9:39:58 AM

Totally WorthIt
I talk with many public safety professionals at tradeshows, and after showing them how beautiful our new consoles are, they often joke that they don’t deserve nice stuff. I’m not sure why they’d think something like that. Do ugly consoles last longer than nice ones? Why do they feel they aren’t worth the quality option?

Read More

Topics: Design, Morale

Improve Morale In Your 911 Comm Center: Employee Recognition Ideas

Posted by Kathleen Utley on Apr 3, 2018 3:17:00 PM

911 Dispatch MoraleI’m just going to say it, employee morale and company culture have a huge effect on the workplace. Absenteeism, lost productivity and poor health have all been directly attributed to morale in a workplace. So in a 24/7 industry like 911 dispatch, how can you improve morale and company culture, while adhering to policies and guidelines.

Read More

Topics: Health, Human Interest, Morale

Dispatch Console Extreme Makeover

Posted by A Previous Xybix Employee on Mar 13, 2018 2:29:15 PM

Makeover.gif

You may have seen an episode of Extreme Makeover on one of the home improvement channels. The premise of the show is simple; a room in someone’s home is in desperate need of updating because it looks drab and dull. The makeover team comes to the rescue and converts the room into something much more appealing over one weekend.

Read More

Topics: Height Adjustable Workstations, QUICK TIPS, Morale

Top 3 Things Every 911 Professional Should Start Doing in 2018

Posted by Cher Ice on Jan 10, 2018 4:40:12 PM

NewYear!.gif5,4,3,2,1…. Happy New Year!

What an exciting time of year this is. A brand new year signifies 365 blank pages to fill with memories and growth. I don’t know about you, but the new year brings a new sense of hope for me. I want to grow and expand my horizons, and I also want to be better than I was the year before. I want to start this year off with a bang, go full speed ahead, and be ready to take on the world! As a professional in the 911 industry, you have very busy, stressful days and there’s no time like the present to make yourself a priority.

Read More

Topics: Health, Human Interest, Morale, Stress

Holiday Fun in the 911 Comm Center: What Comm Centers are REALLY Doing

Posted by Maria Teruel on Dec 7, 2017 1:59:42 PM

HolidayFun.gifWith the holidays coming right around the corner, many 911 Comm Centers are experiencing increased call volume, and because of this, you may not have any creative juices left over to boost morale in your center. So, to help you out, I conducted a phone interview with Tammy Price, Chief of Baltimore County 911 Center, to discuss some ideas on how to ramp up morale that actually work in the real world. She is no stranger to cool and fun ideas. In fact, she has given presentations on how to boost morale in Comm Centers three times at various APCO/NENA conferences.

Read More

Topics: Morale, Holiday

Subscribe to Email Updates

Follow Me

Contact Xybix Now

Latest Posts