Xybix's Blog

Ken Carson

As one of the owners at Xybix, Ken joined the Xybix team right after graduating from the University of Denver in 1993. With a degree in International Studies and no knowledge of furniture or dispatch Ken hopped in with both feet. With an always growing passion for the industry, Ken was able to learn a little bit of everything and has helped Xybix grow into the company it is today.

Recent Posts

What Makes Xybix's Dispatch Consoles Last So Long?

Posted by Ken Carson on Dec 19, 2016 3:35:27 PM

HourGlass.jpgI just had a great conversation with one of Xybix’s longtime customers in Joliet, IL. I still remember our presentation with Joliet/Will County. Sometimes you just know right away that it is a great fit, and this was one of those times.  

What got me excited to write this blog is that the furniture in Joliet is now 10 years old, and according to the chief administrator who has been there the whole time, it still looks new. I found this out as we were discussing depreciation rates of the dispatch consoles. This falls into how long you should hold onto your dispatch furniture. Each center is going to see things differently. In this case, they are looking at the 12-year mark, and they may go to 15 if needed.  

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Topics: Buying, Dispatch Consoles, Warranty, Value, Due Diligence

The Best Health Accessories to Stay Moving at your Dispatch Console

Posted by Ken Carson on Nov 2, 2016 3:24:48 PM

The Best Accessories to Stay Moving at your Dispatch Console-1.jpg
Xybix has mentioned plenty of times throughout our blogs how incorporating movement while working at your dispatch console can help you burn more calories, improve your focus, and even lower your risk of developing certain ailments. The good news is that there is no shortage of tools on the market that are designed to get you up and moving at work. After evaluating quite a few of them, here are five of the best accessories and exercises to help you stay healthy. We will start with the easy and low-cost (FREE!) items and work our way up.

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Topics: Health, Human Interest, Accessories

ROI: How You and Your Dispatchers Get the Most Out of Your Consoles

Posted by Ken Carson on Oct 3, 2016 2:48:39 PM

Return_on_Investment.jpgIn the business world, everyone talks about return on investment (ROI). Recently, I have been seeing this term pop-up more and more in relation to buying dispatch furniture.  It’s often illustrated like this:  

Cost of work station: $22,000.00

Longevity in years: 15

Cost per year: $1,466.00  

This magic number of dollars to return on investment is simply about profit margins and the bottom dollar. When in fact, ROI can actually be much more complex than this.

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Topics: Buying, Purchasing, Price, Dispatch Consoles, Value

How to Keep Your Computers from Overheating in a 911 Center

Posted by Ken Carson on Sep 2, 2016 12:05:34 PM

Computer_OverHeating.jpgI just got back from a job site visit, and the 911 center I visited had their computers sitting outside of the consoles on the floor. Not such a good idea because of all of the potential hazards, such as tripping over the computers, accidentally unplugging them, and/or just knocking them over.

I asked the dispatchers what was going on and if they had run out of room, and they told me that the CAD computers kept overheating sitting in the framework of the consoles. In addition to that, all of the rear access doors were also open to help keep the computers from overheating.  

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Topics: Dispatch Consoles, Computers

Can you Customize your Dispatch Consoles? Questions you should be asking.

Posted by Ken Carson on Aug 5, 2016 4:50:21 PM

Can_you_CustomizeYour_Dispatch_Console-.jpgWhat is customization? I asked myself this question the other day when I was told by a customer that a competitor said that Xybix does not do anything custom. Whoa--that was a surprise to hear, as we provide custom furniture all of the time! The big question that should be addressed is how do you, the dispatcher, view a custom product? To answer this question clearly, I have broken the concept of customization down into two main categories to help you better understand what goes into a custom product when designing or updating a new room.  

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Topics: QUICK TIPS, Design, Dispatch Consoles

A Brief Look At the Dispatch Console Needs of Then and Now

Posted by Ken Carson on Jul 14, 2016 2:04:54 PM

DispatchConsolesThenandNow.jpgWe have been in this industry long enough to see trends come and go. Heck, we have even seen companies come and go. Lately, one of the trends in the industry is the selling of single surface consoles. These can seem appealing, as they are different from the first generation consoles that were dual surface, but which option truly provides more benefits? Let’s take a look at the origin of the dual surface console as well as what’s needed today:

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What does "for the lifetime of your dispatch console" really mean?

Posted by Ken Carson on Jun 2, 2016 12:00:25 PM

LifetimeClaims.jpg

“What is the lifetime of the product?” That is a question we get usually during the bid process. The answer is simple.  It is an arbitrary number of years the salesperson will tell you depending on how much they want to win the job. 

Really?  Yes, it is that simple.  Any salesperson can throw out a high number like they’re at an auction.  Some may say their design will hold up for 20 years while others will say they’re good for 100 years. They are safe doing this because, more than likely, the salesperson will move on to another job in the next few years, and in a few more years, you can almost bet that the staff at the center will have enough turnover they forget this claim entirely.

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Topics: Purchasing, Dispatch Consoles, Warranty, Customer Service

Dispatch Consoles: Is Made in the USA better?

Posted by Ken Carson on Apr 21, 2016 11:06:06 AM

Made in the USAI read on a 911 blog how a dispatcher felt that it was a great benefit that a company made their products in the USA. This got me thinking; does it really matter? I don't hear that as a major part of the decision-making process for most centers, so it got me wondering about a couple of things.  

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Topics: Buying, Dispatch Consoles

Dispatch Consoles, Leverage and Lift Columns: What you need to know.

Posted by Ken Carson on Feb 19, 2016 3:29:36 PM

Teeter_Totter.jpgI wrote a previous blog about the weight capacity of your dispatch consoles where I discussed that you don't need to be able to lift the weight of a car for your console to work. 

This blog will review what lift columns don't like and how with a little care you can keep them running longer and have less problems.

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Topics: Dispatch Consoles

How Important Is the Lifting Capacity of a Dispatch Console?

Posted by Ken Carson on Feb 5, 2016 4:04:49 PM

WeightCapacity.jpgWhen you are shopping for a new dispatch console, you want to get something that will hold up to the abuse of a 911 dispatch center.  Let’s face it; 24/7 use is tough on any equipment. The actual furniture itself takes even more abuse with the constant physical contact.  

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Topics: Dispatch Consoles

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