As we know, a 911 dispatch center can have many distractions for dispatchers. Noise often carries and reflects throughout a room and is audible in even the furthest reaching corner of the room. It can start with a casual disruption like “hey, what are we getting for lunch?”, to a full blown “calm down sir, help is on the way!” Often times, dispatchers raise their voice so that they can be heard with clarity by the caller and sometimes side conversations tend carry when they are even whispered.

The job of a 911 dispatcher challenges a person’s mental and emotional abilities. It is also a job that requires a person to remain sitting in a chair during most of their shift. This type of job provides only limited opportunities to stand up and move around. Because of this limitation, proper ergonomics for 911 dispatchers is essential.  Improper ergonomics can lead to both short and long term physical issues.