The Neshoba Valley Regional Dispatch District in North Central Massachusetts serves the 35,000 residents of 7 communities—The Towns of Berlin, Bolton, Boxborough, Harvard, Lancaster, and Lunenburg along with the Devens Community. As the 911 and dispatch center for police, fire, EMS, and the military police in Fort Devens, the team of 13 handled 11,600+ calls in 2024.

Sometimes I feel as if I’ve written everything there is to say about dispatch consoles. I’ve taken a deep dive into everything from ergonomics to acoustics and from cables to cupholders. But I need to remind myself that for you—our valued customer—remodeling or building a dispatch center may be a once-in-a-career proposition. You start exploring your options and find that the possibilities are endless.

At Berrien County 911, dispatchers strive every day to make their community a better and safer place to live. The county in the southwestern corner of Michigan’s lower peninsula is home to nearly 153,000 people, who are served by 50 different police, fire, and EMS agencies.

The 911 center is staffed by 34 call takers and dispatchers with 5 to 10 on shift at a time. The employees exhibit incredible pride in the rewarding job, especially the sense of purpose it brings and the opportunity to help the community.

The Autauga County 911 dispatchers in central Alabama serve the 60,000+ residents of the City of Prattville and unincorporated Autauga County through voice calls and texts. The dispatchers work 12-hour shifts and manage thousands of calls, including 9,200 calls for the county sheriff’s office alone. Recently, the center replaced their old desks with modern Xybix consoles equipped with all the latest bells and whistles—personal fans, heaters, LED lighting, and more. The consensus: The customization options make their long shifts just a little bit better.

The Xybix Radiology Desk recently earned an Innovative Technology Contract with the Vizient healthcare purchasing organization. Healthcare organizations that purchase through Vizient have assurances that the products passed rigorous research and hands-on reviews while providing the best value.

“6 hours of sedentary behavior a day linked to neck pain”

I saw this headline, “Why ‘Unbalanced’ Muscles Can Cause You Pain,” and had to dig deeper. What are unbalanced muscles? Do I have them? Do our customers? At Xybix, our values include creating healthier workspaces and caring for those who serve others. I wanted to know more—and make sure our desks help prevent muscle imbalances for 911 dispatchers, healthcare workers, radiologists, and other professionals.

Inside Xybix’s Innovative Redesign of Air Methods’ Mission-Critical Comms Center

When longtime Xybix customer Air Methods sought to transform its aeromedical communications center, the project managers shopped around. They shared their unique vision with various dispatch furniture vendors only to find that “Xybix was the only one who took on the challenge.”

Building or remodeling a center for 911 dispatch, utilities, transportation, or security is not something you do every day. Control room projects are critical but not common. In fact, given that technical furniture consoles generally are made to last 10 to 20 years, you may be involved in only 1 or 2 console purchases in your entire career. As a result, we know you have questions. To help, I’ve rounded up the most common questions we encounter and provided quick answers along with sources for more information. As always, feel free to reach out to Xybix with any questions.

How Panels Improve Productivity and Morale in 911 Dispatch Operation Centers

Acoustic divider panels in a 911 dispatch or operations center can you help walk that fine line between a cubicle farm and an open office. Most employees hate both options—and yet they crave the privacy and relative quiet of a cubicle along with the easy access to their neighbors in an open space. You can get the best of both worlds with a panel system designed specifically for your consoles, your floor layout, and your PSAP’s specific communications style. Here’s an example of panels with glass tiles.