Making Dispatch Furniture Bids & RFP’s Work For Your 911 Comm Center

When it’s time to purchase new furniture for your 911 center, many city or county agencies rely on their purchasing departments to determine whether the acquisition should go out for competitive bidding or can be made directly. But what does "going out to bid" actually mean?

The term “bid” often serves as a catch-all for competitive purchasing processes. Two primary methods of competitive purchasing are the Invitation to Bid (IFB) and the Request for Proposal (RFP). Understanding the differences between these two approaches is essential for making the best purchasing decision for your dispatch center.

Invitation to Bid (IFB)

An Invitation to Bid, or IFB, is typically used for purchasing commodity items - products that are essentially identical, where the lowest price is the primary factor. In an IFB process:

• Vendors submit sealed bids that are straightforward to evaluate.
• The agency knows exactly what it is getting.
• Price is the sole determinant of the winning bid.

This process works well for simple, standardized purchases like office supplies but is generally unsuitable for complex acquisitions such as dispatch furniture.

Furniture for 911 centers involves many variables, including design, customization, and installation, which cannot be adequately captured in a low-cost bid process.

Request for Proposal (RFP)

A Request for Proposal is the most common method for purchasing dispatch furniture due to the variety of manufacturers, product complexities, and project-specific requirements, such as freight and installation. Unlike an IFB, an RFP allows:

• Agencies to evaluate factors beyond price.
• Vendors to propose performance-based solutions tailored to the agency’s needs.
• More in-depth analysis of responses, which takes additional time but ensures a better outcome.

Structuring an Effective RFP

To ensure a successful RFP process, include a ranking chart to communicate the evaluation criteria to vendors. Think of it as a grading system that totals 100 points. For example:

• Pricing: 30%
• Proof of meeting national standards: 15%
• Installation time frame: 10%
• Warranty: 10%
• Customer service: 15%
• References: 20%

This transparent scoring system helps vendors understand your priorities and submit competitive proposals.


Negotiating and Clarifying RFP Details

One significant advantage of the RFP process is the ability to negotiate with vendors after receiving their submissions. This doesn’t necessarily mean haggling over price; it’s about refining the proposal. For instance, you may discover:

• A component was overlooked.
• Installation needs to shift from a single-stage to a multi-stage process.

In such cases, you can request updates or adjustments from the vendors to ensure the final proposal aligns with your agency’s requirements.

A Word of Caution: Vendor-Provided Specifications

Be cautious when using specifications provided by vendors. These are often written to favor their own products and confuse purchasing departments, creating unnecessary delays and eliminating fair competition. Instead, rely on clear, unbiased specifications to streamline the process and foster healthy competition.

Navigating the Challenges of RFPs

Let’s face it: RFPs can be tricky. But they’re also the best way to ensure your agency gets the best value for its investment. If you need guidance in creating a fair, effective RFP for your 911 center furniture, reach out to Ken Carson at kenc@xybix.com. Ken can help you navigate the process and secure the right solution for your agency.

Here's a quick video to further explain how RFP's work:

As always, if you have any questions or comments, please let us know!