Xybix's Blog

What Makes Xybix's Dispatch Consoles Last So Long?

Posted by Ken Carson on Dec 19, 2016 3:35:27 PM

HourGlass.jpgI just had a great conversation with one of Xybix’s longtime customers in Joliet, IL. I still remember our presentation with Joliet/Will County. Sometimes you just know right away that it is a great fit, and this was one of those times.  

What got me excited to write this blog is that the furniture in Joliet is now 10 years old, and according to the chief administrator who has been there the whole time, it still looks new. I found this out as we were discussing depreciation rates of the dispatch consoles. This falls into how long you should hold onto your dispatch furniture. Each center is going to see things differently. In this case, they are looking at the 12-year mark, and they may go to 15 if needed.  

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Topics: Buying, Warranty, Value, Due Diligence, Dispatch Consoles

ROI: How You and Your Dispatchers Get the Most Out of Your Consoles

Posted by Ken Carson on Oct 3, 2016 2:48:39 PM

Return_on_Investment.jpgIn the business world, everyone talks about return on investment (ROI). Recently, I have been seeing this term pop-up more and more in relation to buying dispatch furniture.  It’s often illustrated like this:  

Cost of work station: $22,000.00

Longevity in years: 15

Cost per year: $1,466.00  

This magic number of dollars to return on investment is simply about profit margins and the bottom dollar. When in fact, ROI can actually be much more complex than this.

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Topics: Value, Buying, Price, Purchasing, Dispatch Consoles

How Can you Measure Quality in a Dispatch Console?

Posted by Maria Teruel on Aug 25, 2016 3:48:47 PM

Quality__Durability.jpgI want to ask a simple question: how often do you read the labels on your packaged food? Are you Person A, meaning you thoroughly inspect the label for hidden chemicals or cleverly-named additives, or are you Person B, which means you just toss the package/can in the cart because you know Uncle Sam won’t let companies put anything too crazy in the food?

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Topics: Dispatch Consoles, Value, Test Results

Why Tour a Dispatch Furniture Manufacturing Facility? 

Posted by Doug Herman on Sep 14, 2015 9:31:27 AM

Xybix Manufacturing FacilityWhen it comes to purchasing dispatch furniture, there are many reasons why touring the manufacturing facility that you’re buying furniture from can be beneficial. Why should you take the time to do this? Why is it important to know how manufacturers build their furniture? Why is a plant visit a critical part of due diligence?

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Topics: Purchasing, Dispatch Consoles, Value

The Lifespan of Dispatch Console Furniture: What You Need to Know

Posted by Ken Carson on Apr 24, 2015 5:03:12 PM

What is the average lifespan of dispatch console furniture? How long do they last?

I get these questions every now and then from potential customers. These type of questions remind me of some advice I got from a real estate agent when I was shopping for a new house. I asked him, “Should we ask why they are moving?” The answer was, “No, they aren’t going to tell you the truth, anyway.” He was right. The owners would never say something like, “The neighbor’s dog barks all night long and keeps us awake.”

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Topics: Buying, Purchasing, Dispatch Consoles, Warranty, Value

The Virtue of Value: How to Make Smart Purchasing Decisions for 911 Dispatch

Posted by A Previous Xybix Employee on Jun 30, 2014 2:38:00 PM

XybixValueRalph Waldo Emerson once said that if you build a better mousetrap, the world will beat a path to your door. When it comes to business and innovation, the “better mousetrap” can be a metaphor for any number of things. Quality, price, features, service, and delivery, among others, can all factor into a decision of what to buy, when to buy, or whether to buy at all. To sum it up, for consumers in the 911 industry, purchasing decisions really come down to one thing: value.

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Topics: Buying, Purchasing, Value

Why Do BIFMA Standards Matter to 911 Dispatch Centers?

Posted by A Previous Xybix Employee on Jun 27, 2014 2:51:00 PM

XybixBIFMAIf you’re planning to invest in new furniture for your dispatch or communications center, there’s one major attribute that you might be looking for above any others: reliability. But how will you know if a furniture manufacturer offers products that are safe and long-lasting? One simple way is by seeking out the BIFMA stamp of approval.

Here is a quick overview of this important standard and why it matters for your 911 Dispatch Center:

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Topics: Buying, Value, Test Results, Dispatch Consoles

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