Xybix's Blog

There is no doubt that the duties of being
a 911 dispatcher in the United States are demanding and intense. There are over 240 million calls made to 911 each year, and each one of those callers needs the person on the other end of the line to be calm, collected, and efficient.

Poor ergonomics can have serious health consequences. But what constitute poor ergonomics? Most of us are probably doing something right this moment that could be causing harm to our bodies. Let's take a look at some common ergonomic issues, how they might be impacting our health and some best practices you can start implementing right now:

Ouch! My hip hurts, my back hurts, my hip and back - OUCH! What is wrong? What have I done to myself now? Have you ever said this to yourself? I know I have on a daily basis and I am sick of it!

It all started with pain in my neck and shoulder area and I attributed it, like most people, to to stress. I carry everything in my shoulders. Fast forward a few months, now, my hips and lower back ache. What can I blame that on? I know exactly where to point the finger... at myself. I mean, I am physically active, but my activities are not done with proper preparation. Where am I going with this you ask? Let’s talk about hip your flexors!

I must start off by saying that I am extremely proud to be a part of such an amazing community within the public safety industry. I was inspired to write this blog by those I feel who are making a difference within the 911 community. Specifically, those who are closest to me are my friends behind Operation 10-8, 911 Training Institute, Within the Trenches, and Kim Turner, LLC.

I’m just going to say it, employee morale and company culture have a huge effect on the workplace. Absenteeism, lost productivity and poor health have all been directly attributed to morale in a workplace. So in a 24/7 industry like 911 dispatch, how can you improve morale and company culture, while adhering to policies and guidelines.

In modern 911 dispatch centers, most dispatchers are blessed with sit-to-stand desks. But, I can remember when the first generation of height-adjustable consoles could not raise up to a standing position. But hey, it was a start. Technology and vendor competition have transformed the consoles we know today, so that everyone can enjoy the benefits of a sit-to-stand desk. 

You know that feeling when you get a new car? At first, it’s all shiny and new. You take extra care with the buttons, and you do everything possible to avoid spills and stains. The experience of getting new dispatch furniture brings up all of the same feels! After some time, however, your furniture will naturally experience some wear and tear, and you’ll need to do a little spring cleaning.

5,4,3,2,1…. Happy New Year!

What an exciting time of year this is. A brand new year signifies 365 blank pages to fill with memories and growth. I don’t know about you, but the new year brings a new sense of hope for me. I want to grow and expand my horizons, and I also want to be better than I was the year before. I want to start this year off with a bang, go full speed ahead, and be ready to take on the world! As a professional in the 911 industry, you have very busy, stressful days and there’s no time like the present to make yourself a priority.

Growing up in the ‘70s, “Dust in the Wind” by Kansas became one of my favorite songs of all time. Now that I have a house and teenagers, I don’t like actual dust at all. It seems to come from everywhere, and I know this is even more true in your 911 Comm Center. With 24/7 staffing and the constant action in the room, there is a ton of dust. So, how do you get rid of it?

Before diving too deep into this subject, let’s start with the basics. What is post-traumatic stress disorder (PTSD)? How can it affect you?

PTSD is a mental health problem that some people develop after experiencing or witnessing a life-threatening event. A person may develop this disorder in response to extreme trauma that he/she has experienced, witnessed, or learned about, especially trauma that is life-threatening or causes bodily harm. A person may feel horror, fear, or helplessness because of this trauma.