Xybix's Blog

I must start off by saying that I am extremely proud to be a part of such an amazing community within the public safety industry. I was inspired to write this blog by those I feel who are making a difference within the 911 community. Specifically, those who are closest to me are my friends behind Operation 10-8, 911 Training Institute, Within the Trenches, and Kim Turner, LLC.

I’m just going to say it, employee morale and company culture have a huge effect on the workplace. Absenteeism, lost productivity and poor health have all been directly attributed to morale in a workplace. So in a 24/7 industry like 911 dispatch, how can you improve morale and company culture, while adhering to policies and guidelines.

In modern 911 dispatch centers, most dispatchers are blessed with sit-to-stand desks. But, I can remember when the first generation of height-adjustable consoles could not raise up to a standing position. But hey, it was a start. Technology and vendor competition have transformed the consoles we know today, so that everyone can enjoy the benefits of a sit-to-stand desk. 

You know that feeling when you get a new car? At first, it’s all shiny and new. You take extra care with the buttons, and you do everything possible to avoid spills and stains. The experience of getting new dispatch furniture brings up all of the same feels! After some time, however, your furniture will naturally experience some wear and tear, and you’ll need to do a little spring cleaning.

5,4,3,2,1…. Happy New Year!

What an exciting time of year this is. A brand new year signifies 365 blank pages to fill with memories and growth. I don’t know about you, but the new year brings a new sense of hope for me. I want to grow and expand my horizons, and I also want to be better than I was the year before. I want to start this year off with a bang, go full speed ahead, and be ready to take on the world! As a professional in the 911 industry, you have very busy, stressful days and there’s no time like the present to make yourself a priority.

Growing up in the ‘70s, “Dust in the Wind” by Kansas became one of my favorite songs of all time. Now that I have a house and teenagers, I don’t like actual dust at all. It seems to come from everywhere, and I know this is even more true in your 911 Comm Center. With 24/7 staffing and the constant action in the room, there is a ton of dust. So, how do you get rid of it?

Before diving too deep into this subject, let’s start with the basics. What is post-traumatic stress disorder (PTSD)? How can it affect you?

PTSD is a mental health problem that some people develop after experiencing or witnessing a life-threatening event. A person may develop this disorder in response to extreme trauma that he/she has experienced, witnessed, or learned about, especially trauma that is life-threatening or causes bodily harm. A person may feel horror, fear, or helplessness because of this trauma.

Public safety professionals work in very unique settings, and they experience an intense job flow that most working people are not used to. 911 Dispatchers are always ready and on high-alert for that next phone call. Unlike a typical office job, a 911 Dispatcher cannot always leave their desk to take a walk outside, go down to the lobby for coffee, or check out of work an hour early.

First and foremost, for anyone out there working the night shift, I want to extend a huge THANK YOU for staying awake and keeping us safe. Whether you are a dispatcher, supervisor, firefighter, police officer, nurse, etc., we all know how difficult of an adjustment working odd hours is to overcome. If you find yourself losing focus, counting down the minutes until you can go home, and/or becoming delirious, you may need to adjust your approach. Sleep, nutrition, and planning are essential for keeping your mind and body alert and focused for the workplace. Here are some energy and survival tips for those of you working the night shift:

We all know by now that stress can be a huge issue for those in 911 dispatch. But, what if you could eliminate some stress with a few helpful suggestions, would you? Well, what about something as simple as improving your work area? Yes, the place where you spend a significant amount of time at during your work day. Think it’s worth a try to reduce stress and dissatisfaction? I do. So here are my tips for improving your work area: