I’m always shocked by the number of dispatchers I talk to who have never heard of bias lighting. Typically, when I demo this feature on a workstation, I tend to get quite a few “oohhs” and “aahhs” (a similar reaction to watching a fireworks display). But, not everyone has the opportunity to see this feature live during a product demo, and so for those individuals, this blog is for you.
Bias lighting is, in the simplest terms, backlighting. Backlighting emits a soft white glow behind your computer monitor(s). You might have seen similar techniques deployed on furniture displays at your local IKEA. Yes, it seems as though backlighting is catching on in many industries — and for good reason. So why am I bias about bias lighting and why should some such as a 911 dispatcher care? Two very important answers come to mind: