Xybix's Blog

5 Dispatch Furniture Questions to Ask on a Comm Center Tour

Posted by Maria Teruel on Jan 13, 2017 2:51:41 PM

5_Questions_to_ask_on_a_Comm_Center_Tour.jpgThere are several different avenues available for researching new dispatch furniture, and sorting through them all can often feel overwhelming. Depending on how your center makes this kind of purchase, you might have to collect three or more quotes, purchase off of a specific contract, or even go through a bid process. It’s also likely that a salesperson will visit your center with some literature and provide a proposal configuration.

Doing your own research during this time is critical, as it gives you as a buyer or an end user a good foundation to pinpoint your specific needs. One of the best ways to achieve this is by going on a field trip or Comm Center tour! Visiting neighboring centers or taking a tour at a national trade show are a couple of the most educational ways to explore furniture options, as you’ll get to see the furniture in person and ask the staff and representatives questions about their experience with it.

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Topics: Buying, Purchasing, Installation, Warranty, RFP, Workstation Planning

Find the Right Dispatch Console Furniture Vendor: Questions You Should Ask

Posted by Previous Xybix Employee on Jan 6, 2017 4:22:57 PM

Console Furniture Vendor (2).jpgPersonally, I am not a dispatcher. However, I am lucky enough to get to spend time with many first responders, and I have learned a lot from this great group of individuals over the years. Specifically, I’ve been educated on what does and doesn’t work for them when it comes to their dispatch consoles. While I came into this market with an understanding of how office furniture is designed, manufactured and installed, the furniture needs of an administrative setting are a bit simpler when compared to the complicated needs of a dispatch center. The dispatchers who I’ve gotten to know have opened my eyes to how important the process of selecting new dispatch console truly is.

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Topics: Buying, Purchasing, Due Diligence

What Makes Xybix's Dispatch Consoles Last So Long?

Posted by Ken Carson on Dec 19, 2016 3:35:27 PM

HourGlass.jpgI just had a great conversation with one of Xybix’s longtime customers in Joliet, IL. I still remember our presentation with Joliet/Will County. Sometimes you just know right away that it is a great fit, and this was one of those times.  

What got me excited to write this blog is that the furniture in Joliet is now 10 years old, and according to the chief administrator who has been there the whole time, it still looks new. I found this out as we were discussing depreciation rates of the dispatch consoles. This falls into how long you should hold onto your dispatch furniture. Each center is going to see things differently. In this case, they are looking at the 12-year mark, and they may go to 15 if needed.  

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Topics: Buying, Dispatch Consoles, Warranty, Value, Due Diligence

Building a new 911 Center? Here's what Dave Cohick, Tioga County 911 had to say.

Posted by Maria Teruel on Dec 12, 2016 9:14:32 AM

TiogaCounty911.jpg

In 2014, we built an entirely new 911 center. Prior to our new center, we were in a basement for 36 years, our last furniture system (a Xybix competitor) we had for over 10 years. “We won’t make that mistake again”. 

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Topics: Buying, Purchasing, Cabling, Workstation Planning, Computers

ROI: How You and Your Dispatchers Get the Most Out of Your Consoles

Posted by Ken Carson on Oct 3, 2016 2:48:39 PM

Return_on_Investment.jpgIn the business world, everyone talks about return on investment (ROI). Recently, I have been seeing this term pop-up more and more in relation to buying dispatch furniture.  It’s often illustrated like this:  

Cost of work station: $22,000.00

Longevity in years: 15

Cost per year: $1,466.00  

This magic number of dollars to return on investment is simply about profit margins and the bottom dollar. When in fact, ROI can actually be much more complex than this.

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Topics: Buying, Purchasing, Price, Dispatch Consoles, Value

Three Lessons in Dispatch Console Makeup

Posted by Megan Lewis on Jul 6, 2016 2:04:05 PM

Dispatch_Console.jpgWhat Does Your Makeup Say About You?

There’s a lot of talk about durability in the dispatch furniture industry, and we get asked a ton of questions. Is steel stronger? Is wood stronger? Is 12-gauge steel really better than 14-gauge steel? What is the lifetime of the furniture? 10 years? 15 years? 20 years? The truth is, a dispatch console could be made of bulletproof glass and hurricane-rated I-beams, but if the integrity of the completed product isn’t tested, it couldn’t withstand a Donald Trump temper tantrum, let alone the amount of abuse a console takes in a comm center!

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Topics: QUICK TIPS, Buying, Dispatch Consoles

Dispatch Furniture Bonds: Why Are They So Important?

Posted by Doug Herman on May 6, 2016 4:46:50 PM

Bonds.jpgYou’re about to launch a project to upgrade your center that includes a dispatch furniture purchase. When you meet with your committee or supervisor, what is the most common thing you’ll hear?  “For the amount of money we’re spending, we need furniture that will LAST.”

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Topics: Buying, Purchasing

Dispatch Consoles: Is Made in the USA better?

Posted by Ken Carson on Apr 21, 2016 11:06:06 AM

Made in the USAI read on a 911 blog how a dispatcher felt that it was a great benefit that a company made their products in the USA. This got me thinking; does it really matter? I don't hear that as a major part of the decision-making process for most centers, so it got me wondering about a couple of things.  

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Topics: Buying, Dispatch Consoles

Different Ways of Purchasing Console Furniture

Posted by Previous Xybix Employee on Mar 29, 2016 5:00:00 AM

LeasingandFinancing.jpg

Some of you may not know that there are a variety of methods to look into when purchasing dispatch furniture, and agencies have a couple of different options when it comes to paying for it. Traditionally, purchasing console furniture is done by making a large purchase upfront through a purchase order, or PO, but many smaller agencies can struggle to come up with the funds needed to go this route. If you are one of these agencies, it may be time to look for alternative purchasing options.

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Topics: Buying, Purchasing

What to Expect When You're Expecting...Dispatch Furniture?

Posted by Megan Lewis on Mar 15, 2016 11:32:03 AM

What_to_expect_when_youre_expecting.jpgWARNING: This is a baby-free article. ☺

Buying new dispatch furniture for your communications center can be a daunting task. It comes with a lot of recommendations, shared experiences and horror stories, and it's kind of like a blind date. You've heard from your friend at Comm Center A that Vendor X is a great catch! They’re attractive, timely, well-behaved, plus they come with great references; everything fits! However, when you get down to the nitty gritty, everything falls apart and nothing works out like you thought it would. As a recipient of several, horrible, no good, very bad dates, it really makes you question what you ever did to your friend at Comm Center A. I mean, this is what they REALLY think of you? But I digress…

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Topics: Buying, Purchasing, Dispatch Consoles

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