Xybix's Blog

5 Dispatch Furniture Questions to Ask on a Comm Center Tour

Posted by Maria Teruel on Jan 13, 2017 2:51:41 PM

5_Questions_to_ask_on_a_Comm_Center_Tour.jpgThere are several different avenues available for researching new dispatch furniture, and sorting through them all can often feel overwhelming. Depending on how your center makes this kind of purchase, you might have to collect three or more quotes, purchase off of a specific contract, or even go through a bid process. It’s also likely that a salesperson will visit your center with some literature and provide a proposal configuration.

Doing your own research during this time is critical, as it gives you as a buyer or an end user a good foundation to pinpoint your specific needs. One of the best ways to achieve this is by going on a field trip or Comm Center tour! Visiting neighboring centers or taking a tour at a national trade show are a couple of the most educational ways to explore furniture options, as you’ll get to see the furniture in person and ask the staff and representatives questions about their experience with it.

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Topics: Buying, Purchasing, Installation, Warranty, RFP, Workstation Planning

What Makes Xybix's Dispatch Consoles Last So Long?

Posted by Ken Carson on Dec 19, 2016 3:35:27 PM

HourGlass.jpgI just had a great conversation with one of Xybix’s longtime customers in Joliet, IL. I still remember our presentation with Joliet/Will County. Sometimes you just know right away that it is a great fit, and this was one of those times.  

What got me excited to write this blog is that the furniture in Joliet is now 10 years old, and according to the chief administrator who has been there the whole time, it still looks new. I found this out as we were discussing depreciation rates of the dispatch consoles. This falls into how long you should hold onto your dispatch furniture. Each center is going to see things differently. In this case, they are looking at the 12-year mark, and they may go to 15 if needed.  

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Topics: Buying, Dispatch Consoles, Warranty, Value, Due Diligence

Xybix's Lifetime Warranty - 6 Years Parts - 5 Years Labor

Posted by Kathleen Babcook on Oct 14, 2016 4:01:30 PM

Lifetime_Warranty_Xybix_2016.jpg
Xybix has been making big waves in the dispatch furniture world with its new Lifetime
Warranty. We wanted to take a minute to explain what this means to you as a customer and explain what is covered by this warranty. 

Let's start by saying that this warranty was designed to take care of YOU, the customer. We wanted to make it easy to understand and give you the level of service you deserve on an investment you've spent time and money on. Having a warranty that covers the untimely "Ut O" is as important to us as it is to you. So let's get to it here's what is included Xybix's Warranty for Dispatch Furniture:

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Topics: Warranty

What does "for the lifetime of your dispatch console" really mean?

Posted by Ken Carson on Jun 2, 2016 12:00:25 PM

LifetimeClaims.jpg

“What is the lifetime of the product?” That is a question we get usually during the bid process. The answer is simple.  It is an arbitrary number of years the salesperson will tell you depending on how much they want to win the job. 

Really?  Yes, it is that simple.  Any salesperson can throw out a high number like they’re at an auction.  Some may say their design will hold up for 20 years while others will say they’re good for 100 years. They are safe doing this because, more than likely, the salesperson will move on to another job in the next few years, and in a few more years, you can almost bet that the staff at the center will have enough turnover they forget this claim entirely.

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Topics: Purchasing, Dispatch Consoles, Warranty, Customer Service

The Lifespan of Dispatch Console Furniture: What You Need to Know

Posted by Ken Carson on Apr 24, 2015 5:03:12 PM

Facts
What is the average lifespan of dispatch console furniture? How long do they last?

I get these questions every now and then from potential customers. These type of questions remind me of some advice I got from a real estate agent when I was shopping for a new house. I asked him, “Should we ask why they are moving?” The answer was, “No, they aren’t going to tell you the truth, anyway.” He was right. The owners would never say something like, “The neighbor’s dog barks all night long and keeps us awake.”

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Topics: Buying, Purchasing, Dispatch Consoles, Warranty, Value

Never have bad Dispatch Furniture Customer Service - AGAIN!

Posted by Ken Carson on Feb 20, 2015 8:48:21 AM

Customer_ServiceWe all have had to call customer service. Personally, I usually dread the phone call due to all of the call tree options — press one for this... press two for that... I understand that it helps to speed up the process and send you to the right person, but I still find it annoying and cumbersome. Can’t a real person answer the phone? Then you wait on hold for however long it is. It always seems longer, but perception is reality. 

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Topics: Warranty, Customer Service

6 Lessons From Mom on Extending the Life of Your Dispatch Workstations

Posted by Kathleen Babcook on Nov 12, 2014 4:49:00 PM

MomsTipsWe all have Moms and some of us are even Moms ourselves. After some time (and I'll admit, after my teenage years) it struck me, that maybe we should listen to our Moms a bit more often. So, I want you to close your eyes and think of a time when your Mom has told you to do something or maybe NOT to do something. There! Got it…? Now, with that in mind, read these helpful tips on how you can extend the life of your dispatch workstations.

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Topics: QUICK TIPS, Dispatch Consoles, Warranty

The Dirty Secrets of Dispatch Furniture Warranties

Posted by Ken Carson on Nov 6, 2014 10:30:23 AM

DirtyHands_copyWhen researching new dispatch furniture, it’s understandable that you want to find the best value for your dispatchers, techs, management, and taxpayers. Price is always a concern, and should be a very important component to your decision-making process. You also need furniture that’s durable and will last, especially given the high-impact work environment of emergency dispatch. Ergonomics should be high on your list, as well, as you want the consoles to comfortably fit all your dispatchers. But one thing that’s easy to overlook should be another important consideration during the shopping process: a reliable warranty.

Some companies may try to tell you that their “lifetime warranty” proves that their product is better than others on the market. This isn’t always the case. Warranties can be difficult to read and understand, and often don’t translate easily into layman’s terms. With this in mind, we’ve put together this simple guide to walk you through common warranty terms (and what they really mean), and explain what questions you should ask to ensure you get a fair deal from any dispatch furniture manufacturer.

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Topics: Purchasing, Dispatch Consoles, Warranty

What is the Average Lifespan of a Dispatch Console?

Posted by Dave Berglund on Sep 19, 2014 1:30:16 PM

Lifespanofa911consoleIf you are thinking about new 911 consoles and workstations for a new emergency dispatch center, I urge you to start thinking 10 years into the future. What will the community need over this time period? Will there be increases in call volume and texting? Will the center need to add additional workstations or hire more people? These are important questions to consider, especially when you’re making an investment in the safety of your community.

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Topics: Buying, Warranty

Why Bonds Matter: Do Your Due Diligence Before Starting Your Next Big Project

Posted by David Carson on Apr 15, 2014 3:46:00 PM

BondsMatter Xybix

Before taking the plunge and starting a large construction or remodel project in your dispatch center or office space, there are two very important questions that you need to address: How can you tell if a furniture company is financially stable? And how do you know what their “warranty” is worth? There’s one simple answer: through bid, performance and payment bonds.

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Topics: Buying, Purchasing, Warranty

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