Xybix's Blog

Why Tour a Dispatch Furniture Manufacturing Facility? 

Posted by Doug Herman on Sep 14, 2015 9:31:27 AM

Xybix Manufacturing FacilityWhen it comes to purchasing dispatch furniture, there are many reasons why touring the manufacturing facility that you’re buying furniture from can be beneficial. Why should you take the time to do this? Why is it important to know how manufacturers build their furniture? Why is a plant visit a critical part of due diligence?

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Topics: Purchasing, Dispatch Consoles, Value

Three of the Best Tips You’ll Ever Get When Buying Dispatch Furniture

Posted by Kathleen Babcook on Jul 14, 2015 3:37:05 PM

ThomasTheTrainDispatchFurnitreYou’re a Comm Center manager or supervisor and you’ve been tasked with buying new dispatch furniture. HOLY (insert choice four letter word) ! You probably feel like you are just not ready to tackle this monstrosity of project, or maybe you feel rather intimidated like buying a new car. Hey, we get it, this task is not an easy one. Infact, while reading this, you might already be thinking of the best way to secretly exit the building (never to return). Whoa-nelly! Take a minute and remember the beloved childhood icon, Thomas the Train. I want you to try whispering quietly to yourself “I think I can…I think I can…” and DON’T panic! Here are three tips to buying dispatch furniture that can help:

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Topics: QUICK TIPS, Buying, Purchasing

A Comm Centers Guide to the In's and Out's of Purchasing from HGACBuy

Posted by Megan Lewis on Jul 10, 2015 9:28:05 AM

Purchasing capital equipment is always a fun and exciting endeavor (insert sideways glance). It always proves to be a politically driven, a molehill-out-of-an-anthill struggle that can make even the most seasoned professionals wave the white flag. So, how do you make nice with the powers that be in the ivory tower? You present strategic and economical solutions, that’s how!

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Topics: Buying, Purchasing

The Lifespan of Dispatch Console Furniture: What You Need to Know

Posted by Ken Carson on Apr 24, 2015 5:03:12 PM

What is the average lifespan of dispatch console furniture? How long do they last?

I get these questions every now and then from potential customers. These type of questions remind me of some advice I got from a real estate agent when I was shopping for a new house. I asked him, “Should we ask why they are moving?” The answer was, “No, they aren’t going to tell you the truth, anyway.” He was right. The owners would never say something like, “The neighbor’s dog barks all night long and keeps us awake.”

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Topics: Buying, Purchasing, Dispatch Consoles, Warranty, Value

Dispatch Furniture Options: Why Iron Man says "Be Selective"

Posted by Megan Lewis on Apr 6, 2015 12:01:00 PM

IronManI was listening to a Podcast interview with Robert Downey Jr. the other day, and the interviewer asked him how he goes about choosing his roles and knowing he’s going the right direction with what he does choose to do. Downey responded by saying that people who have 30 choices when choosing a fabric, for example, will never be 100 percent confident in their choice and will always think they could have done better. When given only three choices, people tend to be completely confident in what they chose, why they chose it and at the end of the day, feeling like they got the best bang for their buck. He’s picky! Downey’s response is so applicable in many arenas, but for the topic of this blog, I thought it was especially poignant — and not just because he looks awesome in that Iron Man suit.

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Topics: QUICK TIPS, Purchasing, PSAP Workstation Furniture, Acoustics, Lighting, Dispatch Consoles, Germs

How to be your own Private Eye in the Dispatch Furniture Industry

Posted by Kathleen Babcook on Jan 14, 2015 9:58:59 AM

PrivateEyeDoes the thought of buying dispatch furniture make you want to run screaming and clawing your way out of a nightmare? For some people it does. The thought of talking to a sales person, researching options, submitting an RFP, dealing with quote comparisons, not to mention the stress of getting it all right; no wonder you’re feeling like you’re in a nightmare. Trust me, I get it! What we’ve learned from our customers is that transparency means everything. Therefore, we want to lay all our goods out on the table and let you do the deciding. Unfortunately not all dispatch furniture companies are as open and honest. So put on your detective glasses, you’re going to need them.

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Topics: Buying, Purchasing

Test Drive Your Next Dispatch Console

Posted by Cher Ice on Jan 7, 2015 3:50:56 PM

TEST_DRIVEWhen you are looking to purchase a new automobile do you run out and sign papers without seeing or driving the car? No way! You go to the dealership, take a look, and then take that puppy out for a spin. Am I right?

When you want to purchase a new house… Do you send over the offer letter to your agent without seeing the house? No way! Who would do that? You schedule a meeting with your agent to visit the house, take a peek, make sure everything is just right and then once you determine it’s a fit you sign the offer letter.

Ok, now that I have everyone thinking about new purchases, let’s focus on dispatch consoles for your dispatch center. 

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Topics: Buying, Purchasing, Dispatch Consoles

The Dirty Secrets of Dispatch Furniture Warranties

Posted by Ken Carson on Nov 6, 2014 10:30:23 AM

DirtyHands_copyWhen researching new dispatch furniture, it’s understandable that you want to find the best value for your dispatchers, techs, management, and taxpayers. Price is always a concern, and should be a very important component to your decision-making process. You also need furniture that’s durable and will last, especially given the high-impact work environment of emergency dispatch. Ergonomics should be high on your list, as well, as you want the consoles to comfortably fit all your dispatchers. But one thing that’s easy to overlook should be another important consideration during the shopping process: a reliable warranty.

Some companies may try to tell you that their “lifetime warranty” proves that their product is better than others on the market. This isn’t always the case. Warranties can be difficult to read and understand, and often don’t translate easily into layman’s terms. With this in mind, we’ve put together this simple guide to walk you through common warranty terms (and what they really mean), and explain what questions you should ask to ensure you get a fair deal from any dispatch furniture manufacturer.

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Topics: Purchasing, Dispatch Consoles, Warranty

What You Can Expect From Your Initial Xybix Site Visit

Posted by Joanna Pease on Oct 27, 2014 3:51:46 PM

Initial Site Visit

Plan on about an hour to hour and half for the initial site visit. It’s helpful to have all the necessary players involved so that initial issues can be brought to the table and questions and concerns can be addressed. This would include Comm Center Director, Manager or Supervisor, Architect (if necessary), IT Manager, etc.

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Topics: Buying, Purchasing, Design, Dispatch Consoles, Workstation Planning

Alternatives to a Dispatch Furniture RFP: Why Purchasing Contracts Can Be a Win-Win

Posted by Glen Hanson on Aug 14, 2014 10:24:00 AM

WINWINRFPDispatchFurnitureWhen public safety agencies upgrade their communication centers, they often need (or want) to replace their existing console furniture, as well. Because of state, federal and local laws, many comm center managers put out a Request for Proposal (RFP) or an Invitation for Bid (IFB) to get the process started. But, that isn’t always necessary. If local laws allow, there are several purchasing contracts that you may be able to use instead. 

Purchasing from a contract, or piggy-backing is often easier than creating an RFP or going out to BID, it also creates a WIN-WIN situation for the purchasing agency. The two contracts described below help create this WIN-WIN scenario by allowing state and government agencies to purchase directly from a pre-approved, reputable supplier without having to go out to bid.  

Here are two common contracts, and the benefits of using them over an RFP or IFB.

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Topics: Buying, Purchasing, RFP

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