Xybix's Blog

The Silent and Dark Morale Killer in a 911 Communications Center

Posted by Todd Parson on Feb 28, 2017 1:14:14 PM

SteelDesign.jpgA 911 communications center is host to many dark calls. For 911 dispatchers who are responsible for answering these critical phone calls, death is on the phone daily. I spent 14 years as a paramedic in Denver, and I remember that one day my unit alone saw eight cases dead on arrival (DOA). Later on, we were able to make our way to one of the local parks to look at green grass, beautiful lakes, and pleasant foliage in order to soothe some of the pain we had witnessed.

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Topics: Health, Workstation Planning, Morale

Improve Morale In Your 911 Comm Center: Employee Recognition Ideas

Posted by Kathleen Babcook on Feb 7, 2017 4:20:29 PM

Morale.jpgI’m just going to say it, employee morale and company culture have a huge effect on the workplace. Absenteeism, lost productivity and poor health have all been directly attributed to morale in a workplace. So in a 24/7 industry like 911 dispatch, how can you improve morale and company culture, while adhering to policies and guidelines.

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Topics: Health, Human Interest, Morale

4 Ways to Improve Morale in a 911 Dispatch Center Over the Holidays

Posted by Kathleen Babcook on Nov 6, 2015 10:39:41 AM

4 Ways to Improve Morale in the Dispatch Center over the HolidaysMotivation and overall morale in the dispatch center are difficult to maintain and with the encroaching holidays, one thing is for certain, 911 dispatchers are called to be at the top of their game. Holidays can be a very busy time for 911; burnout, sickness and just genuine lack of motivation can be huge problems causing 911 centers everywhere to struggle. Nothing can replace giving up time with family or friends over the holidays. So, what can you do to help motivate and maybe inspire your dispatchers this holiday season?

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Topics: Health, Treadmill and Bike Desks, Human Interest, Morale

4 Health Tips for 911 Dispatchers for 2014

Posted by Kathleen Babcook on Jan 2, 2014 3:46:00 PM

XybixHealthTipsWorking as a public safety personnel is stressful due to the nature of the job. When the stress interferes with your health, daily performance, or your ability to manage and delegate tasks, then it is time to take action. Be introspective when dealing with stress. Stress management is the hallmark of a competent and reliable worker. Incorporating these four health tips can help reduce stress and boost your morale, allowing you to prosper as a public safety professional.

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Topics: Health, Treadmill and Bike Desks, Dispatch Consoles, Morale

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