Xybix's Blog

Is your 911 Comm Center Ready for the Future?

Posted by Ken Carson on Jul 27, 2017 2:33:38 PM

Large 50in Monitor.jpgTechnology is pushing the 911 industry forward. Technological advancement is an important element of helping emergency responders and dispatchers be efficient at their jobs, and because of this, it is always a challenge to keep up with new emerging technologies. Of course the private sector gets the latest in new developments first, and then they work their way into public safety market. What similarly seems to happen is that the digital side of the product pushes the envelope, and afterwards, the hardware side is left to catch up.

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Topics: Monitors, Dispatch Consoles

Do you have a Pain in the Neck in your Comm Center?

Posted by Eric Parks on Jun 14, 2017 10:54:36 AM

painintheneck.jpgWhen you first read the title of this blog, what were you really thinking? Were you ready to respond with names, or did you answer with just a simple yes or no? Working in a 911 Comm Center myself over the past 25 years, pain is a topic I hear quite frequently. If you or someone you work with suffers from neck pain while working, here is a remedy to address that problem and prevent it from occurring in the future:

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Topics: Ergonomics, Monitors, Eye Strain, Dispatch Consoles

Ergonomic Touch Screen Monitors for 911 Dispatch? Is there a solution?

Posted by Eric Parks on Aug 12, 2016 3:55:17 PM

TouchScreen.jpg
Over the last couple of months, I have discovered that more and more agencies are wanting to go with a touch-screen phone system. This conversation is usually brought up when talking about the number and sizes of monitors agencies are looking to add to their workstations. Working in a 911 dispatch center myself, I have had a touch-screen monitor over the past eight years and rarely used it. You ask why? Well for one thing, the monitor is generally so far away from me, the end user, that I find myself reaching over to answer the incoming line. Personally, I would rather locate the mouse dedicated to the phone system on the desktop and click on the incoming line.  

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Topics: Ergonomics, Monitors, Dispatch Consoles

Do You See What I See? The Best Way to Achieve Proper Focal Depth

Posted by Doug Herman on Apr 14, 2015 2:16:58 PM

EyeSight2A friend at a communication center in San Diego recently told Xybix that he’s been working with monitors he cannot move. I asked if I could take pictures of a gentleman’s “system” and he was kind enough to let me. I mean hey, it’s not his fault; if you don’t have the tools at your disposal to be able to see what’s on the monitor, what are you supposed to do?

Focal depth is how far your monitor is from your eyes. The adjustment of that depth  or focal depth adjustment, allows you to move those monitors nearer or farther from your eyes to better see the screens. It is not a fancy add-on for your workstation. It’s not a luxury. Really, it’s about being able to see what your screen projects. If you have to look at those screens for 10 to 12 hours, doesn’t it make sense that you find a way to do so without stressing your eyes?

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Topics: Monitors, Eye Strain

The Future of Monitors in the 911 Dispatch Center

Posted by Barry Carson on Oct 16, 2014 10:11:17 AM

HDScreen

Have you noticed that screens on your iPad and phone are much sharper and have a higher resolutionthan your computer monitor? Notice how you can read smaller text more easily? Images are clearer? Your eyes aren’t as tired after using these devices (compared to how you feel after a day of staring at the computer)? Soon, all the benefits of high-resolution screens will be available in your computer monitors, forever changing how you work—and, more importantly, how your eyes feel at the end of a long day.

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Topics: Monitors

Monitor Arms vs. Monitor Arrays

Posted by David Carson on Feb 5, 2014 4:54:00 PM

XybixMonitorArrayMonitor arms may seem like a good idea at first, but generally they require the user(s) to make the a viewing adjustment for each individual monitor. This is a significant problem that compromises the potential for proper ergonomic benefits.

In a 24/7/365 task oriented environment such as emergency 911 dispatch, monitor arms would require each user to manually adjust two to four, or sometimes more monitors each time they start a shift at their workstation or console. Multiple monitors – simply exacerbate the problem of achieving the proper optimum adjustment for each individual user. 

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Topics: Ergonomics, Monitors, Dispatch Consoles

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