Xybix's Blog

What Makes Xybix's Dispatch Consoles Last So Long?

Posted by Ken Carson on Dec 19, 2016 3:35:27 PM

HourGlass.jpgI just had a great conversation with one of Xybix’s longtime customers in Joliet, IL. I still remember our presentation with Joliet/Will County. Sometimes you just know right away that it is a great fit, and this was one of those times.  

What got me excited to write this blog is that the furniture in Joliet is now 10 years old, and according to the chief administrator who has been there the whole time, it still looks new. I found this out as we were discussing depreciation rates of the dispatch consoles. This falls into how long you should hold onto your dispatch furniture. Each center is going to see things differently. In this case, they are looking at the 12-year mark, and they may go to 15 if needed.  

Read More

Topics: Buying, Dispatch Consoles, Warranty, Value, Due Diligence

ROI: How You and Your Dispatchers Get the Most Out of Your Consoles

Posted by Ken Carson on Oct 3, 2016 2:48:39 PM

Return_on_Investment.jpgIn the business world, everyone talks about return on investment (ROI). Recently, I have been seeing this term pop-up more and more in relation to buying dispatch furniture.  It’s often illustrated like this:  

Cost of work station: $22,000.00

Longevity in years: 15

Cost per year: $1,466.00  

This magic number of dollars to return on investment is simply about profit margins and the bottom dollar. When in fact, ROI can actually be much more complex than this.

Read More

Topics: Buying, Purchasing, Price, Dispatch Consoles, Value

How to Keep Your Computers from Overheating in a 911 Center

Posted by Ken Carson on Sep 2, 2016 12:05:34 PM

Computer_OverHeating.jpgI just got back from a job site visit, and the 911 center I visited had their computers sitting outside of the consoles on the floor. Not such a good idea because of all of the potential hazards, such as tripping over the computers, accidentally unplugging them, and/or just knocking them over.

I asked the dispatchers what was going on and if they had run out of room, and they told me that the CAD computers kept overheating sitting in the framework of the consoles. In addition to that, all of the rear access doors were also open to help keep the computers from overheating.  

Read More

Topics: Dispatch Consoles, Computers

How Can you Measure Quality in a Dispatch Console?

Posted by Maria Teruel on Aug 25, 2016 3:48:47 PM

Quality__Durability.jpgI want to ask a simple question: how often do you read the labels on your packaged food? Are you Person A, meaning you thoroughly inspect the label for hidden chemicals or cleverly-named additives, or are you Person B, which means you just toss the package/can in the cart because you know Uncle Sam won’t let companies put anything too crazy in the food?

Read More

Topics: Dispatch Consoles, Value, Test Results

Ergonomic Touch Screen Monitors for 911 Dispatch? Is there a solution?

Posted by Eric Parks on Aug 12, 2016 3:55:17 PM

TouchScreen.jpg
Over the last couple of months, I have discovered that more and more agencies are wanting to go with a touch-screen phone system. This conversation is usually brought up when talking about the number and sizes of monitors agencies are looking to add to their workstations. Working in a 911 dispatch center myself, I have had a touch-screen monitor over the past eight years and rarely used it. You ask why? Well for one thing, the monitor is generally so far away from me, the end user, that I find myself reaching over to answer the incoming line. Personally, I would rather locate the mouse dedicated to the phone system on the desktop and click on the incoming line.  

Read More

Topics: Ergonomics, Monitors, Dispatch Consoles

Can you Customize your Dispatch Consoles? Questions you should be asking.

Posted by Ken Carson on Aug 5, 2016 4:50:21 PM

Can_you_CustomizeYour_Dispatch_Console-.jpgWhat is customization? I asked myself this question the other day when I was told by a customer that a competitor said that Xybix does not do anything custom. Whoa--that was a surprise to hear, as we provide custom furniture all of the time! The big question that should be addressed is how do you, the dispatcher, view a custom product? To answer this question clearly, I have broken the concept of customization down into two main categories to help you better understand what goes into a custom product when designing or updating a new room.  

Read More

Topics: QUICK TIPS, Design, Dispatch Consoles

Three Lessons in Dispatch Console Makeup

Posted by Megan Lewis on Jul 6, 2016 2:04:05 PM

Dispatch_Console.jpgWhat Does Your Makeup Say About You?

There’s a lot of talk about durability in the dispatch furniture industry, and we get asked a ton of questions. Is steel stronger? Is wood stronger? Is 12-gauge steel really better than 14-gauge steel? What is the lifetime of the furniture? 10 years? 15 years? 20 years? The truth is, a dispatch console could be made of bulletproof glass and hurricane-rated I-beams, but if the integrity of the completed product isn’t tested, it couldn’t withstand a Donald Trump temper tantrum, let alone the amount of abuse a console takes in a comm center!

Read More

Topics: QUICK TIPS, Buying, Dispatch Consoles

Is your dispatch console leg room first class or economy?

Posted by Kathleen Babcook on Jun 21, 2016 11:46:04 AM


airplaninterior.jpg
Xybix recently released its new TSeries dispatch consoles and made some improvements to its workstations, but the one improvement that really grabbed my attention was the anti-hindered, extended wide open leg room. By now, most dispatchers have heard, “leg room is important” or “you’re going to want room to stretch out”. Whatever the case may be, we get it, with many 911 dispatch shifts of 10-12 hours, you’re going to need to stretch out!

Read More

Topics: Height Adjustable Workstations, Ergonomics, Dispatch Consoles, Workstation Planning

What does "for the lifetime of your dispatch console" really mean?

Posted by Ken Carson on Jun 2, 2016 12:00:25 PM

LifetimeClaims.jpg

“What is the lifetime of the product?” That is a question we get usually during the bid process. The answer is simple.  It is an arbitrary number of years the salesperson will tell you depending on how much they want to win the job. 

Really?  Yes, it is that simple.  Any salesperson can throw out a high number like they’re at an auction.  Some may say their design will hold up for 20 years while others will say they’re good for 100 years. They are safe doing this because, more than likely, the salesperson will move on to another job in the next few years, and in a few more years, you can almost bet that the staff at the center will have enough turnover they forget this claim entirely.

Read More

Topics: Purchasing, Dispatch Consoles, Warranty, Customer Service

Dispatch Consoles: Is Made in the USA better?

Posted by Ken Carson on Apr 21, 2016 11:06:06 AM

Made in the USAI read on a 911 blog how a dispatcher felt that it was a great benefit that a company made their products in the USA. This got me thinking; does it really matter? I don't hear that as a major part of the decision-making process for most centers, so it got me wondering about a couple of things.  

Read More

Topics: Buying, Dispatch Consoles

Subscribe to Email Updates

Follow Me

Contact Xybix Now