Xybix's Blog

Call Me Maybe? References for 911 Comm Centers

Posted by Ken Carson on May 2, 2017 4:49:00 PM

CallMeMaybe?.jpgI have witnessed many instances where 911 Comm Center staff members are shopping for new equipment, but they will not call any references of the vendors-in-question. I am not sure why this is? Maybe the dispatch managers know that the companies they’re looking into will only send them the “good” references, maybe they simply do not have the time to call around, or maybe they just feel silly asking someone else if they’ve made a good choice or not.

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Topics: Buying, Dispatch Consoles, Customer Service, Due Diligence

Dispatch Furniture: Cost, Options and Features

Posted by Ken Carson on Mar 31, 2017 5:03:06 PM

Dispatch Furniture- Cost, Options and Features.jpgThis is something that we get asked quite a bit. Understandably, many of you want to get the best value out of your purchase for dispatch furniture. This consists of the initial cost of the dispatch station as well as the expectant lifetime of the product and the warranty. Getting the most for your money is important no matter where you work.

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Topics: Buying, Dispatch Consoles

Dispatch Consoles, Cable Management and Birthdays?

Posted by Ken Carson on Mar 16, 2017 3:27:25 PM

Cable Management.jpgMy oldest son’s 17th birthday was on March 2nd. As many of you know, it’s incredible how kids change and grow by that age. As all parents feel about their children, I am so proud of him and what he has done so far in his life that I cannot say enough good things.

This brings me around to a Xybix installation job that I visited which installed in 1999. This means it was shortly before my son was even born. Just like my son has changed, how we build our dispatch consoles and even how we run the business at Xybix has transformed as well.

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Topics: Installation, Cabling, Pre-Installation, Dispatch Consoles, Customer Service

What Makes Xybix's Dispatch Consoles Last So Long?

Posted by Ken Carson on Dec 19, 2016 3:35:27 PM

HourGlass.jpgI just had a great conversation with one of Xybix’s longtime customers in Joliet, IL. I still remember our presentation with Joliet/Will County. Sometimes you just know right away that it is a great fit, and this was one of those times.  

What got me excited to write this blog is that the furniture in Joliet is now 10 years old, and according to the chief administrator who has been there the whole time, it still looks new. I found this out as we were discussing depreciation rates of the dispatch consoles. This falls into how long you should hold onto your dispatch furniture. Each center is going to see things differently. In this case, they are looking at the 12-year mark, and they may go to 15 if needed.  

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Topics: Buying, Dispatch Consoles, Warranty, Value, Due Diligence

ROI: How You and Your Dispatchers Get the Most Out of Your Consoles

Posted by Ken Carson on Oct 3, 2016 2:48:39 PM

Return_on_Investment.jpgIn the business world, everyone talks about return on investment (ROI). Recently, I have been seeing this term pop-up more and more in relation to buying dispatch furniture.  It’s often illustrated like this:  

Cost of work station: $22,000.00

Longevity in years: 15

Cost per year: $1,466.00  

This magic number of dollars to return on investment is simply about profit margins and the bottom dollar. When in fact, ROI can actually be much more complex than this.

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Topics: Buying, Purchasing, Price, Dispatch Consoles, Value

How to Keep Your Computers from Overheating in a 911 Center

Posted by Ken Carson on Sep 2, 2016 12:05:34 PM

Computer_OverHeating.jpgI just got back from a job site visit, and the 911 center I visited had their computers sitting outside of the consoles on the floor. Not such a good idea because of all of the potential hazards, such as tripping over the computers, accidentally unplugging them, and/or just knocking them over.

I asked the dispatchers what was going on and if they had run out of room, and they told me that the CAD computers kept overheating sitting in the framework of the consoles. In addition to that, all of the rear access doors were also open to help keep the computers from overheating.  

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Topics: Dispatch Consoles, Computers

How Can you Measure Quality in a Dispatch Console?

Posted by Maria Teruel on Aug 25, 2016 3:48:47 PM

Quality__Durability.jpgI want to ask a simple question: how often do you read the labels on your packaged food? Are you Person A, meaning you thoroughly inspect the label for hidden chemicals or cleverly-named additives, or are you Person B, which means you just toss the package/can in the cart because you know Uncle Sam won’t let companies put anything too crazy in the food?

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Topics: Dispatch Consoles, Value, Test Results

Ergonomic Touch Screen Monitors for 911 Dispatch? Is there a solution?

Posted by Eric Parks on Aug 12, 2016 3:55:17 PM

TouchScreen.jpg
Over the last couple of months, I have discovered that more and more agencies are wanting to go with a touch-screen phone system. This conversation is usually brought up when talking about the number and sizes of monitors agencies are looking to add to their workstations. Working in a 911 dispatch center myself, I have had a touch-screen monitor over the past eight years and rarely used it. You ask why? Well for one thing, the monitor is generally so far away from me, the end user, that I find myself reaching over to answer the incoming line. Personally, I would rather locate the mouse dedicated to the phone system on the desktop and click on the incoming line.  

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Topics: Ergonomics, Monitors, Dispatch Consoles

Can you Customize your Dispatch Consoles? Questions you should be asking.

Posted by Ken Carson on Aug 5, 2016 4:50:21 PM

Can_you_CustomizeYour_Dispatch_Console-.jpgWhat is customization? I asked myself this question the other day when I was told by a customer that a competitor said that Xybix does not do anything custom. Whoa--that was a surprise to hear, as we provide custom furniture all of the time! The big question that should be addressed is how do you, the dispatcher, view a custom product? To answer this question clearly, I have broken the concept of customization down into two main categories to help you better understand what goes into a custom product when designing or updating a new room.  

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Topics: QUICK TIPS, Design, Dispatch Consoles

Three Lessons in Dispatch Console Makeup

Posted by Megan Lewis on Jul 6, 2016 2:04:05 PM

Dispatch_Console.jpgWhat Does Your Makeup Say About You?

There’s a lot of talk about durability in the dispatch furniture industry, and we get asked a ton of questions. Is steel stronger? Is wood stronger? Is 12-gauge steel really better than 14-gauge steel? What is the lifetime of the furniture? 10 years? 15 years? 20 years? The truth is, a dispatch console could be made of bulletproof glass and hurricane-rated I-beams, but if the integrity of the completed product isn’t tested, it couldn’t withstand a Donald Trump temper tantrum, let alone the amount of abuse a console takes in a comm center!

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Topics: QUICK TIPS, Buying, Dispatch Consoles

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