Xybix's Blog

What Makes Xybix's Dispatch Consoles Last So Long?

Posted by Ken Carson on Dec 19, 2016 3:35:27 PM

HourGlass.jpgI just had a great conversation with one of Xybix’s longtime customers in Joliet, IL. I still remember our presentation with Joliet/Will County. Sometimes you just know right away that it is a great fit, and this was one of those times.  

What got me excited to write this blog is that the furniture in Joliet is now 10 years old, and according to the chief administrator who has been there the whole time, it still looks new. I found this out as we were discussing depreciation rates of the dispatch consoles. This falls into how long you should hold onto your dispatch furniture. Each center is going to see things differently. In this case, they are looking at the 12-year mark, and they may go to 15 if needed.  

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Topics: Buying, Dispatch Consoles, Warranty, Value, Due Diligence

Building a new 911 Center? Here's what Dave Cohick, Tioga County 911 had to say.

Posted by Maria Teruel on Dec 12, 2016 9:14:32 AM

TiogaCounty911.jpg

In 2014, we built an entirely new 911 center. Prior to our new center, we were in a basement for 36 years, our last furniture system (a Xybix competitor) we had for over 10 years. “We won’t make that mistake again”. 

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Topics: Buying, Purchasing, Cabling, Workstation Planning, Computers

ROI: How You and Your Dispatchers Get the Most Out of Your Consoles

Posted by Ken Carson on Oct 3, 2016 2:48:39 PM

Return_on_Investment.jpgIn the business world, everyone talks about return on investment (ROI). Recently, I have been seeing this term pop-up more and more in relation to buying dispatch furniture.  It’s often illustrated like this:  

Cost of work station: $22,000.00

Longevity in years: 15

Cost per year: $1,466.00  

This magic number of dollars to return on investment is simply about profit margins and the bottom dollar. When in fact, ROI can actually be much more complex than this.

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Topics: Buying, Purchasing, Price, Dispatch Consoles, Value

Three Lessons in Dispatch Console Makeup

Posted by Megan Lewis on Jul 6, 2016 2:04:05 PM

Dispatch_Console.jpgWhat Does Your Makeup Say About You?

There’s a lot of talk about durability in the dispatch furniture industry, and we get asked a ton of questions. Is steel stronger? Is wood stronger? Is 12-gauge steel really better than 14-gauge steel? What is the lifetime of the furniture? 10 years? 15 years? 20 years? The truth is, a dispatch console could be made of bulletproof glass and hurricane-rated I-beams, but if the integrity of the completed product isn’t tested, it couldn’t withstand a Donald Trump temper tantrum, let alone the amount of abuse a console takes in a comm center!

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Topics: QUICK TIPS, Buying, Dispatch Consoles

Dispatch Furniture Bonds: Why Are They So Important?

Posted by Doug Herman on May 6, 2016 4:46:50 PM

Bonds.jpgYou’re about to launch a project to upgrade your center that includes a dispatch furniture purchase. When you meet with your committee or supervisor, what is the most common thing you’ll hear?  “For the amount of money we’re spending, we need furniture that will LAST.”

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Topics: Buying, Purchasing

Dispatch Consoles: Is Made in the USA better?

Posted by Ken Carson on Apr 21, 2016 11:06:06 AM

Made in the USAI read on a 911 blog how a dispatcher felt that it was a great benefit that a company made their products in the USA. This got me thinking; does it really matter? I don't hear that as a major part of the decision-making process for most centers, so it got me wondering about a couple of things.  

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Topics: Buying, Dispatch Consoles

Different Ways of Purchasing Console Furniture

Posted by Previous Xybix Employee on Mar 29, 2016 5:00:00 AM

LeasingandFinancing.jpg

Some of you may not know that there are a variety of methods to look into when purchasing dispatch furniture, and agencies have a couple of different options when it comes to paying for it. Traditionally, purchasing console furniture is done by making a large purchase upfront through a purchase order, or PO, but many smaller agencies can struggle to come up with the funds needed to go this route. If you are one of these agencies, it may be time to look for alternative purchasing options.

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Topics: Buying, Purchasing

What to Expect When You're Expecting...Dispatch Furniture?

Posted by Megan Lewis on Mar 15, 2016 11:32:03 AM

What_to_expect_when_youre_expecting.jpgWARNING: This is a baby-free article. ☺

Buying new dispatch furniture for your communications center can be a daunting task. It comes with a lot of recommendations, shared experiences and horror stories, and it's kind of like a blind date. You've heard from your friend at Comm Center A that Vendor X is a great catch! They’re attractive, timely, well-behaved, plus they come with great references; everything fits! However, when you get down to the nitty gritty, everything falls apart and nothing works out like you thought it would. As a recipient of several, horrible, no good, very bad dates, it really makes you question what you ever did to your friend at Comm Center A. I mean, this is what they REALLY think of you? But I digress…

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Topics: Buying, Purchasing, Dispatch Consoles

Questions to Ask Dispatch Furniture Vendors at APCO

Posted by Ken Carson on Aug 14, 2015 2:30:23 PM

checklistAPCO International’s 81st Annual Conference and Expo is right around the corner, and that means all of the newest and most innovative dispatch furniture will be on display for the world to see. Ha, ha, ha! Ok, not really! Similar to last year and every other year, you'll see almost all of the same vendors making a repeat cameo appearance!

So, same vendors, same sales pitch, pretty much the same product. With a variety vendors offering 911 furniture choices, it can be tricky arriving at an informed decision when it comes to who to make a purchase with for your next dispatch furniture project. This list of questions can be used to help narrow down which vendor has the product best suited for your needs:

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Topics: Buying, Dispatch Consoles, APCO

Three of the Best Tips You’ll Ever Get When Buying Dispatch Furniture

Posted by Kathleen Babcook on Jul 14, 2015 3:37:05 PM

ThomasTheTrainDispatchFurnitreYou’re a Comm Center manager or supervisor and you’ve been tasked with buying new dispatch furniture. HOLY (insert choice four letter word) ! You probably feel like you are just not ready to tackle this monstrosity of project, or maybe you feel rather intimidated like buying a new car. Hey, we get it, this task is not an easy one. Infact, while reading this, you might already be thinking of the best way to secretly exit the building (never to return). Whoa-nelly! Take a minute and remember the beloved childhood icon, Thomas the Train. I want you to try whispering quietly to yourself “I think I can…I think I can…” and DON’T panic! Here are three tips to buying dispatch furniture that can help:

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Topics: QUICK TIPS, Buying, Purchasing

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