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Todd Parson

Todd Parson is an independent representative currently managing the Mountain West Territory for Xybix Systems in Littleton Colorado. Todd has been a part of several hundred projects and has been in this position since February 2004.

Recent Posts

The Silent and Dark Morale Killer in a 911 Communications Center

Posted by Todd Parson on Feb 28, 2017 1:14:14 PM

SteelDesign.jpgA 911 communications center is host to many dark calls. For 911 dispatchers who are responsible for answering these critical phone calls, death is on the phone daily. I spent 14 years as a paramedic in Denver, and I remember that one day my unit alone saw eight cases dead on arrival (DOA). Later on, we were able to make our way to one of the local parks to look at green grass, beautiful lakes, and pleasant foliage in order to soothe some of the pain we had witnessed.

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Topics: Health, Workstation Planning, Morale

Acoustics: Your Comm Center Could be Missing This Critical Function

Posted by Todd Parson on May 15, 2015 12:50:26 PM

AcousticsWhen we design a communications center or upgrade our current, are we really putting in the time to look at what we can do to give our center the best acoustical advantage or is this more of an afterthought?

A 911 emergency call center is the "center of the universe" when a high profile call comes in. The caller and the dispatcher will be forever linked in their conversation. This conversation might be played over and over for many years to come. Criminal cases can be won or lost based on the clarity of a 911 tape. Family members and friends longing for closure are able to recieve this with a clear 911 recording of a call. The 911 dispatch team can breathe a sigh of relief knowing they did their job to the best of their abilities and it is available for the world to hear with a clear 911 recording.

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Topics: Acoustics

911 Comm Center Cable Management: Cleaning and Maintenance Suggestions

Posted by Todd Parson on Feb 9, 2015 4:23:39 PM

Mess of cables in need of cable managementThe IT team and contractors should always be considered part of the mission-critical team in the 911 center.

The 911 comm center, security monitoring rooms, and command and control rooms are all mission-critical rooms. Cable management within these rooms can affect the people that are counting on 911 centers in a time of critical need. It’s crucial to prevent the CAD screen from dropping or the phone line from going dead because callers could be in a life or death struggle or they’re getting help for someone else.

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Topics: Cabling

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