Xybix's Blog

Kathleen Utley

In September of 2010, Kathleen began her career as the Director of Marketing at Xybix. Kathleen has known the owners of Xybix, the Carson family since she was about twelve years old. As an active member of the Winter Park Volunteer Ski Patrol (of which both Barry and Ken Carson are also members), when the Marketing position opened at Xybix, it was a match made in “powder heaven”. A Colorado native, Kathleen received her Bachelor’s Degree from the College of St Benedict/St John's University in St. Joseph, MN. While attending, she studied Graphic Design and Advertising. After moving back to Denver, in 2009, Kathleen received her MBA in Marketing from Regis University. I love working for Xybix, to me, it’s like working for family. I love getting to meet our customers and talk about our furniture at tradeshows and events.
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Recent Posts

911 Comm Centers - See Xybix's New Eagle Consoles at Navigator 2018!

Posted by Kathleen Utley on Apr 20, 2018 2:00:38 PM

Are you headed to Las Vegas for the International Academies of Emergency Dispatch IAED Navigator conference?

This is THE PREMIER CONFERENCE FOR POLICE, FIRE, AND MEDICAL DISPATCH. This NAVIGATOR is set to be our best ever. This year they will have the latest and best presentation topics and presenters, events and networking opportunities, as well as keynote speakers that will knock your socks off! You won’t want to miss this truly memorable educational, networking conference.
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And best of all...Xybix Systems, Inc. will be there!

At booth #309 and we are super excited to have our new Eagle dispatch consoles on display at our booth!

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Improve Morale In Your 911 Comm Center: Employee Recognition Ideas

Posted by Kathleen Utley on Apr 3, 2018 3:17:00 PM

911 Dispatch MoraleI’m just going to say it, employee morale and company culture have a huge effect on the workplace. Absenteeism, lost productivity and poor health have all been directly attributed to morale in a workplace. So in a 24/7 industry like 911 dispatch, how can you improve morale and company culture, while adhering to policies and guidelines.

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Topics: Health, Human Interest, Morale

Dispatch Console Trends for 2018

Posted by Kathleen Utley on Feb 9, 2018 4:32:45 PM

giphy-downsized (25).gifWhile I can’t predict the future, I have seen a few trends develop in the dispatch console and furniture arena over the last 7+ years in the industry. I can’t tout that I know everything, but I have picked up on a few things just by listening and paying attention.

A new year is a great time to make note of any recent changes in the industry, as it’s a time when everyone is focused on advancement and improvement. Based on what I’ve personally noticed, here are four dispatch console trends I've seen:

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Topics: Dispatch Consoles

Thanksgiving as a 911 Dispatcher: Ways You Can Celebrate Too

Posted by Kathleen Utley on Nov 20, 2017 9:55:17 AM

Celebrate Thanksgiving 911 DispatchSome of the best people I’ve ever worked with are those in the 911/Public Safety Industry. And while most of us are at home in our stretchy Thanksgiving pants enjoying the company of family and loved ones, someone needs to be someone on the other line of a 911 call in case of emergency. So, here is a shout out to all of you 911 Dispatchers &  Turkey foregoer’s. I've put together a list of how you might be able to have a bit of a good ol’ Thanksgiving celebration even while you are at work.

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Topics: Human Interest, Morale

3 Quick Cable Management Hacks You Can Implement Now

Posted by Kathleen Utley on Sep 27, 2017 11:45:56 AM

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Cable management (or the lack thereof) is a HOT topic for public safety professionals, especially 911 dispatchers.

“Ugh, our cables just hang down.”

“ We end up unplugging things, and we can’t use our height-adjustable tables.”

These are sentiments I’ve heard time and time again. Poorly managed cables can be a recipe for disaster, even for the cleanest of Comm Centers. This can lead to stress in an already stressful environment. In recent years, several dispatch console manufacturers have made improvements to their cable management. While this is a step in the right direction, you’re probably wondering what you can do NOW instead of having to resort to purchasing new furniture.

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Topics: Cabling, Cleaning

Xybix’s 3 Helpful Tips if You're Attending APCO 2017

Posted by Kathleen Utley on Jul 28, 2017 10:30:19 AM

APCO DenverAug 13-16th.jpgAs a proud Colorado native, I thought about all of my friends, co-workers and customers who will be coming to APCO 2017 in August. As a ski patroller (during the winter months), I thought that I should make sure they’re prepared. With that being said, if you’re a public safety professional headed to the Mile High City of Denver for the APCO 2017 Conference, this blog has everything you must do!

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Topics: APCO

Buying A New House vs Buying New Dispatch Consoles

Posted by Kathleen Utley on Jul 14, 2017 3:31:25 PM

NewHouseDispatchConsoles.jpgIf you have ever bought a new house, you know that the house comes basically as a shell. Without knowing it, this probably means that you'll be getting carpet in your kitchen and laminate flooring throughout. As for the carpet, you'll get the choice a hideous shade of gray or an even worse shade of what they call "beige" and a lackluster carpet pad that might as well be non-existent. Anything that would be included and installed as “standard” is often the cheapest of the cheap. You'll have to expand your budget or subtract some common features if you’re even going to start thinking about doing things like changing the paint color or adding hardwood floors. All the sudden that dream home you'd visioned is looking a bit more cloudy.

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Topics: Buying, Dispatch Consoles, Features

Stress at Work for 911 Dispatch: 4 Ways to Improve Your Work Area

Posted by Kathleen Utley on May 9, 2017 6:00:00 AM

We all know by now that stress can be a huge issue for those in 911 dispatch. But, what if you could eliminate some stress with a few helpful suggestions, would you? Well, what about something as simple as improving your work area? Yes, the place where you spend a significant amount of time at during your work day. Think it’s worth a try to reduce stress and dissatisfaction? I do. So here are my tips for improving your work area:

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Topics: Health, Cleaning, Stress

How to Beat the Winter Blues, even if you're a 911 Dispatcher

Posted by Kathleen Utley on Jan 8, 2016 11:33:12 AM

Winter_Blues.jpgWith the 2016 New Year upon us, many of us are thinking of ways to get healthier, be a better person, and achieve all those New Year’s Resolutions. For me, after the Holidays are over and the hustle and bustle has left, all the family has gone home, the decorations come down and I settle back into work, I can’t help but feel a bit…well, blue! I’m sure I’m not the only one. So, I started thinking what could a 911 dispatcher do to combat the “winter blues”? Here are a few ideas to motivate, inspire and kick “old man winter’s” butt into spring time:

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Topics: Health

The Perfect Christmas Gift for a 911 Dispatcher

Posted by Kathleen Utley on Dec 14, 2015 10:56:24 AM

CHRISTMAS_2.jpgGiving gifts to public safety and 911 this holiday season? Here are some cleaver and fun ideas to get you in the holiday gift giving mood. Selecting a gift for someone can be tough so I’ve come up with, what I think are, four common categories of persons’ in the 911 dispatch world and what he/she might like.

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Topics: Human Interest, Holiday

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