Xybix's Blog

Eric Parks

I have been with Xybix since July 2013. My job energizes me when I get to talk with people, like myself, who work on the furniture product. Xybix is a product I work on daily being a Communications Supervisor, so I know firsthand what a great product we make!

Recent Posts

Do you have a Pain in the Neck in your Comm Center?

Posted by Eric Parks on Jun 14, 2017 10:54:36 AM

painintheneck.jpgWhen you first read the title of this blog, what were you really thinking? Were you ready to respond with names, or did you answer with just a simple yes or no? Working in a 911 Comm Center myself over the past 25 years, pain is a topic I hear quite frequently. If you or someone you work with suffers from neck pain while working, here is a remedy to address that problem and prevent it from occurring in the future:

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Topics: Ergonomics, Monitors, Eye Strain, Dispatch Consoles

Ergonomic Touch Screen Monitors for 911 Dispatch? Is there a solution?

Posted by Eric Parks on Aug 12, 2016 3:55:17 PM

Over the last couple of months, I have discovered that more and more agencies are wanting to go with a touch-screen phone system. This conversation is usually brought up when talking about the number and sizes of monitors agencies are looking to add to their workstations. Working in a 911 dispatch center myself, I have had a touch-screen monitor over the past eight years and rarely used it. You ask why? Well for one thing, the monitor is generally so far away from me, the end user, that I find myself reaching over to answer the incoming line. Personally, I would rather locate the mouse dedicated to the phone system on the desktop and click on the incoming line.  

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Topics: Ergonomics, Monitors, Dispatch Consoles

Holiday Memories & Chili Recipe Sure to bring joy to your Comm Center

Posted by Eric Parks on Dec 24, 2015 11:09:00 AM

Holiday_Memeories.jpgAs a child, like most, my favorite Holiday was Christmas! I always looked forward to running into my parent’s room Christmas morning to let them know that Santa had arrived. At times, we woke them up so early that my Mom and Dad would tell my sister and I to go back to bed. I guess 3 am was a little early for them. And yes, I do remember sitting in bed from 3 to 7 am wide awake in anticipation and those four hours literally felt like eternity!

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Topics: Human Interest, Recipes

Protect Your Comm Center Against the Spread of Germs

Posted by Eric Parks on May 18, 2015 12:03:56 PM

DirtyKeyboardAs a Communications Supervisor, I often wonder how we can better protect ourselves from the germs, common cold and flu type symptoms, we all bring into the comm center on a daily basis. In my own center and in many of the centers I visit, I notice air purifiers, hand wipes and hand sanitizers sitting throughout the workplace.

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Topics: Germs, Accessories

Stress Relief for 911 Dispatchers: K-9's in the Comm Center

Posted by Eric Parks on Mar 4, 2015 12:08:00 PM

What intrigued you to read this blog? IggyMaybe three words stood out to you: “communications center” and “K-9.” We all know that a dog is man’s best friend, and we all understand that animals are a part of our everyday lives. Who doesn't like to walk through the front door after a long day at work and have your best friend there to greet you? Animals provide us with unconditional love and happiness. They also allow you to forget about any problems or stress you might be experiencing in your life. So why not bring a K-9 to work with you?

Working as a 911 dispatch supervisor, I understand the stress we all deal with on a minute-by-minute basis. I also understand your department or organization might not be on board with a K-9 in your center. However, what about the K-9 you currently have working in your own organization? When our K-9’s visit, it's amazing to see how our 911 dispatchers relax and interact with them. Any stress they might have experienced during their current shift is all forgotten during that 10-minute visit. Some dispatchers enjoy the visits so much, they bring in dog treats and store them in their personnel pedestals.

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Topics: Health, Human Interest

Creative Xybix Product to Keep Workstation Cables Neat and Clean

Posted by Eric Parks on Jan 29, 2015 5:15:37 PM

At Xybix headquarters, our team of engineers are continually improving upon our product with new ideas and options. End users are some of the most important people to use our product. If it weren’t for you, we might not understand the importance of individual heat and air control at a workstation, or even the need for individual lighting.

Over the years, our engineering department has listened to you, your ideas and your concerns. They have taken this feedback and come up with some great ideas to enhance your comfort at your workstation in a communication center. Antimicrobial worksurfaces and bias lighting are just a couple of items that Xybix has introduced over the past two years. This year, we are introducing acrylic shrouds. Now you’re asking, what are acrylic shrouds?

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Topics: Accessories

Why You Should Invest in KVM Switches for Your Dispatch Center

Posted by Eric Parks on Aug 19, 2014 1:30:00 PM

KVMSwitchXybixAs Xybix’s West Coast Territory Manager, I’m very fortunate to be able to visit various comm centers when I’m traveling on business. The opportunity to drop by these centers, meet new people and learn about their needs is something I can personally relate to — I also work as a communications supervisor for a police department.

Many times, when I’m speaking with a dispatch manager, we not only talk about the center’s need for reliable workstations, but also its computer-aided dispatch (CAD) and phone systems. I’m always interested to hear what works for them. But the one thing I notice time and again is that many dispatchers still use multiple computer mice at their workstations. When I see this, I don’t hesitate to ask, "Do you utilize a KVM switch in your dispatch center?" Believe it or not, some agencies have never even heard of them!

With that in mind, let me explain what a KVM switch is and how it can help organize your workstations while enhancing the performance of the dispatchers in your center.

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Topics: Cabling

Turn Up the Heat in Your Dispatch Center - Safely!

Posted by Eric Parks on Apr 25, 2014 12:22:00 PM

DispatchThermostatWhat is the one thing that public safety employees always seem to disagree about in a communications center? Well, there may be more than a few different things on your radar, such as lighting or even a code 7 — can we all agree on a place to eat? 

However, working as a 911 Dispatcher in California, the biggest argument I hear again and again in my center is over the thermostat! Can we turn the heat up? Can we turn it down? There never seems to be a perfect setting to suit all workers.

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Topics: Electric Requirements, Cabling, Dispatch Consoles

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